Still audio dropouts in Camtasia 2019

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  • Updated 2 months ago
It's a real shame that this problem has still not been fixed in Camtasia 2019.

Here's a video that contains a dropout around 2:00:

https://youtu.be/RH0drcivWdk

When I replaced the MP3 with a WAV version the rendered file was correct.

Converting the MP3 to WAV may be a workaround but it's not the solution. The solution is that the developers take a look at this and fix it.
Camtasia works best with 16-bit WAV files at 44.1 kHz.
Camtasia should work best with any supported audio file. MP3 is not exotic at all. It's a real show stopper to have to check each rendered file before using it because audio mixdown is not reliable.



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lukas

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Posted 2 months ago

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Fred Grover, Champion

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lukas I watched and listened to the video and did not hear any dropout of the audio on my laptop with headphones. I did hear a slight what sounded like a fade in the music that was playing.

I see you are using Studio One from PreSonus too just not sure what version. I use Version 3.5 Pro and have not ran into this issue personally. I always render my music to a .wav instead of the compressed .mp3 and make sure my settings match what I use in Camtasia and bring that audio into Camtasia 2019 without issue.

Are you recording this video at the time you are creating it in Studio One while recording System Audio in Camtasia or are you rendering the audio from Studio One to a .mp3 and then bringing it into Camtasia ? More information would possibly help to what you are trying to do or the method you are using.

I know that ASIO has been requested for many years in Camtasia and has not yet been implemented as most DAW Software apps use the ASIO Format. This does not help with the Bitrate and Khz issues for having to work around and it is something TechSmith should look into for a better way of using audio with Pro Interfaces and Pro DAW Software. I use a PreSonus Studio 6/8 Interface that has a Loopback Option and it works for me with no issues. Others have also used VoiceMeter with good results to.

Not sure if this helps or not but would agree that the audio features in Camtasia do need some updates to keep up with this market for audio. I feel they are losing out on some customers/users with not having this implemented into Camtasia and with any software there is always room for improvement. Like I stated I did not hear the dropout on that audio at all. Thanks for posting and have a great day/night.

In addition I never use .mp3 when I import audio into my timeline as I always use the .wav format as it is uncompressed audio which you most likely already know that. I get better results using the .wav format and when I render my videos in Camtasia it then uses the .mp3 format. All in al there are many ways and options to achieve good results but some require the correct settings and work a rounds which means there is lots of room for improvement.

Are you in any of the Facebook Groups for Studio One ? If so, you can maybe ask other users that create recordings using Camtasia if they have any suggestions or find the same issue(s) you have come across.
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lukas

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Hi Fred,

thanks for your answer!!

I verified it with different browsers, with my smartphone etc. There is a clear gap / dropout / short silence at 1:59 / 2:00.

I'm using Studio One 4. What you hear in the video is not the audio stream that I recorded with Camtasia 2019. I recorded audio but only to make it easier to synchronize the video to the mastered version of my demo song. The MP3 is alright, it checked this with 5 different media players so I'm pretty sure the MP3 itself is not the problem.

I know that ASIO has been requested for many years in Camtasia and has not yet been implemented as most DAW Software apps use the ASIO Format. This does not help with the Bitrate and Khz issues for having to work around and it is something TechSmith should look into for a better way of using audio with Pro Interfaces and Pro DAW Software. I use a PreSonus Studio 6/8 Interface that has a Loopback Option and it works for me with no issues. Others have also used VoiceMeter with good results to.
Yes, of course ASIO support would be a great thing. Or the possibility to record multiple audio streams (like the microphone and the DAW audio... to be able to mix them seperately instead of merging them into one audio). But in this case ASIO is not the problem since I really exported the MP3 out of Studio One.

Not sure if this helps or not but would agree that the audio features in Camtasia do need some updates to keep up with this market for audio. I feel they are losing out on some customers/users with not having this implemented into Camtasia and with any software there is always room for improvement
Absolutely! It's one of my biggest feature requests to get improved audio fades which are more flexible and easy to use (fade in / fade out at the beginning and the end of clips which will maintain their relative position even after trimming the clip). But well... I'm happy enough if some more serious issues will be addressed :-)

In addition I never use .mp3 when I import audio into my timeline as I always use the .wav format as it is uncompressed audio which you most likely already know that. I get better results using the .wav format and when I render my videos in Camtasia it then uses the .mp3 format. All in al there are many ways and options to achieve good results but some require the correct settings and work a rounds which means there is lots of room for improvement.
Of course it's best to use WAV or any uncompressed audio format instead of MP3. But we're not talking about movie post processing but rather a (heavily compressed) YouTube demo song so I think it's fine to use MP3 ;-) And I think Camtasia should be able to handle MP3 files without problems.

Are you in any of the Facebook Groups for Studio One ? If so, you can maybe ask other users that create recordings using Camtasia if they have any suggestions or find the same issue(s) you have come across.
Yes, I'm in the Facebook groups and I'm also Studio One beta user for 10 years and have a very good connection to PreSonus. So I guess I'm pretty aware of possibilities and workarounds... and I know that using WAV files can simply fix this issue. But that's one of the main reasons I payed 100 euros for the Camtasia 2019 upgrade: I hope that these things will be fixed.

Thanks again for your detailed answer - and I apologize for my bad English :-)

Best, Lukas
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Joe Morgan

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Your English is great, you have nothing to apologize for.
This bug is an infestation. Camtasia 7 was my first version. Shortly thereafter 8 was released in 2012.
Its been a problem all along. I can't speak for version 7 as I didn't use it long enough. But this has been going on for at least 7 years.
I've got and use a lot of video editing and animation software. To the best of my knowledge, none of them have issues with mp3.
I'd like to think this would matter to TechSmith some day?That is, enough to actually fix it.

A post stating good intentions and hopes to deliver a fix soon would mean little to Zero, Not A, Nothing,  after 7 years of neglect and shoving it under the rug.

This is one bug that really gets my goat.
It's like requesting the addition of an audio db meter, you can't have that either.

One might argue that m4a is the new mp3 and therefore fixing it is a waste of time.mp3 is going by the wayside. That helps little and is somewhat valid, however. This bug dates back to long before m4a existed.

Regards,Joe 
(Edited)
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lukas

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Okay, that is very good to know. Thanks for your answer... I didn't know that the bug is that old.
I've got and use a lot of video editing and animation software. To the best of my knowledge, none of them have issues with mp3.
Exactly. I use BB Flashback, Vegas, Da Vinci Resolve, Premiere CC... and never had any issues with mp3.

It's like requesting the addition of an audio db meter, you can't have that either.
Yes, that's really essential for everybody (like me) who's into music/audio.

Best, Lukas
(Edited)