Still crushing Camtasia

  • 1
  • Problem
  • Updated 1 month ago
  • (Edited)
I want to edit my video, but my Camtasia (2018) is still crushing. When i'm trying edit or render that video, is it normal, but i'll wait around 2 minutes and *crush* and again and again...
I need help :(
I don't want to use other programs, because i like Camtasia
Photo of bohousek.seifert

bohousek.seifert

  • 2 Posts
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of bnystrom

bnystrom

  • 187 Posts
  • 88 Reply Likes
Do you mean "crashing"? If you haven't already, you probably need to set the Hardware Acceleration to "Use software-only mode". It's under Edit > Preferences > Advanced tab.
Photo of bohousek.seifert

bohousek.seifert

  • 2 Posts
  • 0 Reply Likes
Still that same problem.

Render -> 0,3% -> 0,8% -> 1,3% -> *Crash*
Photo of bnystrom

bnystrom

  • 187 Posts
  • 88 Reply Likes
I suggest that you contact Tech Support. I've found them to be very responsive and helpful.
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2738 Posts
  • 566 Reply Likes
Hi,
To reach support:

Submit a ticket here: https://support.techsmith.com/hc/en-us/requests/new
Or call Toll Free: 800.517.3001 (U.S. & Canada Only)8:00 AM to 7:00 PM EST Monday through Friday

Chat Support
You can reach the “CHAT” Support Team for assistance from
6:00 AM to 9:00 PM ET, Monday-Friday
Saturday from 12:00 PM to 4:00 PM ET.

Kelly
(Edited)