STILL no meaningful upgrade to SnagIt for Mac

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  • Updated 8 years ago
  • Solved
Archived and Closed

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Will Mac users ever see an upgrade to SnagIt? 1.04 was a maintenance release, not an enhancement. What's going on with the engineering staff that they can't get the upgrades out for over a YEAR! If you've just written us off, tell us so and we can move on to another product.
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bocaboy

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  • peeved

Posted 8 years ago

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Jason Eagleston, Employee

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Hi,

I just wanted to let you know that Snagit 2.0 was released today, it is available as an upgrade to version 1.0.4 for $24.95, and you can check for updates from the Snagit main menu to update from within the product.

Thanks for the feedback, have a great day!

Jason
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boomer1962

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I see no price-break from upgrading to 2.0. The updater simply wants to install the trial of 2.0. Am I supposed to trust the update, and that I will only be charged 24.95, and have my 1.04 removed, then stuck paying 49.95?
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Jason Eagleston, Employee

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Hi,

Upon upgrading to you will have 30 days to try out Snagit 2.0 before deciding if you'd like to purchase. During the trial, a window will be displayed when Snagit is launched that let's you know how many days remain in your trial. Additionally, the upgrade price should be displayed as seen here: http://screencast.com/t/QdBsIHAKW.

At any time during your trial, if you decide you'd like go back to version 1.0.4, you can click this button seen here: http://screencast.com/t/1tpUxkJ2yI to uninstall 2.0 and automatically reinstall 1.0.4.

TechSmith's primary goal is to please our customers and to operate with the highest amount of integrity, so please let me know if you have any trouble whatsoever with getting the discounted upgrade price. If you are a paid 1.0 customer, any major upgrade is available at the discounted upgrade price.

Thank you so much for participating in our GetSatisfaction community, we look forward to hearing more from you :)

Jason
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boomer1962

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Thank you, Jason. Appreciate the help! I have upgraded to 2.0.

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