stop working

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  • Problem
  • Updated 2 years ago
Hello, I have problems with my snagit 13, stop working the moment I try to make a recording, what can I do?
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Eric Gutiérrez

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Posted 2 years ago

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David Howell, Employee

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Hi Eric,

There are some suggestions for troubleshooting captures here:

https://support.techsmith.com/hc/en-us/articles/203731518-Snagit-Windows-Troubleshooting-Video-Captu...


If none of those suggestions help, you can create a support ticket, they will be able to help track down what might be causing this.

https://support.techsmith.com/hc/en-us/requests/new