Streaming WMV not working in Chrome

  • 1
  • Problem
  • Updated 3 years ago
  • Solved

Hi All... long time no speak, I trust you are all well?

With me using Internet Explorere I have never tried opening my files in Chrome

we are busy moving our server and our Tech Guy could not figure out why my recordngs does not work, we then established that he works in Chrome and I work In IE.... so mystery solved.... however, WHY does it not work in Chrome?

It says, plug in not supported

When I right click on it it shows the application not supported as x-mplayer2 as per the snip below

I realise your first reaction is don't use chrome, use IE.... But I cannot tell my cliente they cannot use chrome, so I have to find a solution please

How do I fix this problem?

Photo of yvonne


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Posted 3 years ago

  • 1
Photo of Joe Morgan

Joe Morgan

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Tech Support is better equipped to give you a definitive answer. If I were in your shoes and advising a client, I would talk to them about it.

This is a Free Service. Submit a ticket at,

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Photo of yvonne


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Thanks Joe I did send them an email with this exact same infor mation

Photo of yvonne


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Just for Interest sake, the same happens in Edge - Edge does not even give me a reason or message - it gives me an option to download the extension but dont know where t find it
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Bob Lewis

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I would be interest in what TechSmith Support response, yvonne.

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Robert R., Online Community Admin

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Hi there;

The issue is that Microsoft has ended support for the Windows Media Player Browser plugin, which allowed the web-based playback of the WMV format. WMV files are far better suited for local playback (i.e. playback from the computer, not while hosted online) as there are many other formats, specifically MP4, that is far better suited to the task. As Microsoft no longer develops, or supports, the Windows Media Player browser plugin (and have not for a number of years now), modern browsers like Edge, Chrome, Firefox, etc. will not be able to play the WMV format in-browser. Note, too, that Silverlight (WMV browser playback function) was discontinued in 2011, and you can read more at: As MP4 is the standard now for web playback (or really, simply universal video), we recommend using that format.