Suggestion: Engage customers before new releases, use beta testing.

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Goodness what happened to Snag-it v13?.   TechSmith really over cooked the changes in v13 and as a result lost so much ease of use and functionality.  Snag-it v13 literally is so hard to use it's now crap-ware.  Its embarrassing really.   Who's doing quality control for TechSmith?  It sure looks obvious TechSmith is not engaging any customers for feedback during development and beta cycles.

I offer this honest feedback on v13.   from a customer since 3/24/2006 when we bought Snagit 8....


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John Ream

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Posted 2 years ago

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Rick Grunwald

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There have been a lot of similar posts, most of which remain unanswered.I am hoping it is not the case but it seems to be an inevitable corporate life cycle: Success bring arrogance which deepens to the point where executive thinking is better that we the hoi paloi. Just a short move to "we know better what our customers need)
Not trying to be snarkey but the last version that worked well for me was v11 If you mention that, the support people will tell you (and give you a link) to ... version 11 or 12.
Hopefully they will hire a consulting team to identify the issues and ... well ... tell the emperors that they are wearing no (metaphorical) clothes. But when arrogance is blooming, the ones at the top simply cannot SEE problems, the recognition of would soil the self image

John, I hope they DO listen to you
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gbarry

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What do you honestly believe is the problem? I ask that sincerely. We recently went from using the built in Windows-Mac tools to SnagIt an we can't be happier. I originally purchased for my IT Team, but once others in the agency saw how it helped with documentation and training materials, we have purchased it for other key users as well. I can't imagine it being better before. 
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Rick Grunwald

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A lot of things have been made more difficult to use or even removed with no real explanation.
Text from a graphic is gone
The ability to get shapes into a document was never good but it has badly degraded. The utility they now offer no longer allows double clicking to insert it into a document nor copy and paste. I just went looking for that and cannot find it anymore) It is now impossible to view a collection of stamps and callouts from within the snagit editor
I open Windows explorer and choose from there MAKING SURE I do not delete the copy that is placed in the library after pasting on to my snagit image)

Please browse the topics in the forum. A lot of neat features are rither gon or have been made more difficult to access or even use. I was going to put a forum article in here about the fixes needed to made available all the stamps one may own (Super Stamps etc. also) but who would actually listen or consider it?
 
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Rick Stone

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Hey Rick, I'm curious about a couple of your points.

You said: 
Text from a graphic is gone - I'm guessing you mean the Text Capture feature?

You said: 
The ability to get shapes into a document was never good but it has badly degraded. The utility they now offer no longer allows double clicking to insert it into a document nor copy and paste. 

This one confuses me. Note that we all use SnagIt in different ways. But I'm having problems following exactly how this works. (or used to work)

Lastly, you said: It is now impossible to view a collection of stamps and callouts from within the snagit editor.

Isn't this the "Organize Stamps" feature? 

Note that I'm not making any claim you are wrong about these features. I'd just like to better understand some of these things. Perhaps if I do it will assist in learning new ways to work with SnagIt.

Thanks... Rick :)
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Rick Grunwald

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Text capture is correct
Try using "Organize stamps" Try inserting from that module Try copying and pasting
Fee free to say I am wrong - it wouldn't be the first time :))
And correct anything that is not accurate
The other Rick :)