Support - Crash during export zipped files

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  • Updated 3 months ago
Hi, I'm working on Camtasia (2019.0.10) on a Windows 10 pc and I have a huge problem: when I try to export a zipped project Camtasia crashes. How can I fix the problem?

Regards,
Luciano
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luciano.flaim

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Posted 3 months ago

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David B. Demyan

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You may have excess unused assets in your clip bin. You can safely delete any unused assets without affecting the exported project.

Quick test: With the saved project open, click an asset in the Media Bin. Press Ctrl+A (Windows) to select all assets in the Media Bin. Press <Delete>. Don't worry--Camtasia won't delete anything in use, just the unused assets.

Now try exporting again. My theory and test is based on the possibility there are too many unused assets in the project causing the crash. If this fixes the problem, please let me know.

Second suggestion: If all else fails, contact TechSmith Support.
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Dan

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I realized this issue last night after completing a large project.  It is the first time I have exported a project in at least 6 weeks, but I recall using it to provide support with a past Camtasia 2019 project to troubleshoot.

My original project was large, so as a test I created a new project with 1 asset.  I did not save the project before attempting to export to Zipped file.  Camtasia promptly crashed.

I have tested in a variety of scenarios, and for some reason Camtasia now crashes every time.  This applies to both Camtasia Export options (Zip and Mac).

I updated Camtasia today, but the issue persists.

Is there a crash log somewhere on the local system that can be referenced?

** Dell Precision 7530 / Windows 10, 64bit /  64GB Mem / Camtasia 2019.0.10 (Build 17662)
(Edited)
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kayakman, Champion

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crash dumps should be located at C:\Users\[UserName]\AppData\Local\TechSmith\Camtasia Studio\CrashDumps
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Dan

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Thank you.  Not an easy file to parse, but I did locate a couple of stack traces that referred to a missing element.

The solution that worked for me:
  • Ensure you have a copy of your license
  • Download latest Camtasia
  • Uninstall existing Camtasia
  • Choose to KEEP your existing resource files
  • Complete Uninstall
  • Reboot
  • Reinstall Camtasia
  • Apply License
  • Export Project to Zip and Mac now works as expected