How do I contact technical support?

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  • Updated 1 year ago
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  • (Edited)
It's noch possible to update from 18.1.1 to 18.2.2. I'm getting error 1618.
So I tryed, to get support - but the adresses, which will bei looked up, did not exist.

It's easy to buy the software, but it is impossible to get support after buyed it :-((
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Posted 1 year ago

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Glenn Hoeppner, Employee

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You can get support by opening a ticket at if you found a support link other than that, please let us know so we can fix it. We're typically able to respond to tickets within one business day.

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Rick Grunwald

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I am an end user and support has not been difficult to get. There is usually not a long wait for phone support either
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Windows Installer error code 1618 is displayed when you try to install more than one program at the same time. .
To end the Microsoft Installer process manually:
Press Ctrl+Alt+Del and start Task Manager.
In the Processes tab, select MSIEXEC.EXE.
Rightclick End Process.

Try install again.