Support https (secure connection) in Screencast.com

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  • Idea
  • Updated 3 months ago
  • Implemented
  • (Edited)
Are there any plans to provide HTTPS service for videos hosted on screencast.com. Today I'm required to for my website to be HTTP, otherwise when I link to embedded video on screencast I get a pop-up message that there are both secure and non-secure items on the site. Is anyone else encountering this?
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johnryanshaw

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  • sad I cannot use screencast on a wider basis.

Posted 9 years ago

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Michael Whang

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Would love to see this, too!
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Trace Richardson

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Yes, this would be huge .... may not be able to use screencast.com until this is implemented ....
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David Beck

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Yes this is prohibitive for our use case.
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bgalephd

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I just visited the screencast.com site and viewed one of my videos, trying the "https" URL. It appears that the site is SSL at 128-bit encryption, possibly too low for some requirements. However, the site is tagged as "insecure," probably because there are graphics on the site coming from other sources that are not SSL. Usually this is a minor problem, but it can scare off consumers who do not understand this part. IE is especially notorious for providing reasonably frightening messages.

Maybe Techsmith could move some of the graphics, if I am right about this, to an SSL protected location and reference them from there. When I have done that with my own services, the problem goes away.
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johnryanshaw

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Thanks bgalephd,

Has anyone had any experience getting Techsmith to weigh in on a Get Satisfaction post? This is 9 months old now without there involvement and we have a good idea here I'd love to see them respond to.
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David M. Converse

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Hi John, at this point we do not offer https connections for screencast hosting. If you must have https, you would need to find an alternate hosting service. I'm afraid that we have not announced any plan to add https hosting but certainly our developers are aware of this request.
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Renee Judd

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OK, so you did give a definitive answer and nothing has changed in the three years of your developers being aware. At least that was honest and some of us (me) were just too lazy to re-host and sometimes re-do because it was Jing :-( our large collections of Screencast videos. So are you in fact phasing out the screencast hosting serice?
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Andy Bell

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While our development department was aware of the request/need we were unable to rectify it as easily as we'd like. We are not planning to phase out the Screencast hosting service.

I don't have specifics I can share but what we have been working on in this time amounts to backend services that can take Screencast hosting beyond it's current limitations. This likely includes https support but I'm not at a point where I can comment on details or timelines.
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johnryanshaw

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Thank you David for your response.

We have found ways to work around this, mainly by placing vidoes in pop-up windows instead of using the code to imbed them directly into pages. Obviously this adds some complexty to user experience but is still managable. If this was something you'd need to add as a 'premium' product where we had to pay more I'd be open to discussing this.

We are avid users of the Techsmith suite of products, the integration with Camtasia, relability and cost effectivness off screencast makes moving to another provider riskier than solving the HTTPS issue is worth. If you or anyone at Screencast is interested, we can outline a case study for you where your tools are being used to training souricng and procurement professionals in some of the largest government and private organizations around the world.

Thanks,

John
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thenrich2009

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Hi John

I am using a popup lightbox type window which uses an iFrame. The iFrame links to an html file which shows the video. IE still shows a mixed content warning. How did you solve this issue? Can you share some code?
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thenrich2009

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@David

If TechSmith knows of a workaround of using their screencast service in a secured page, please share the solution.
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johnryanshaw

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thenrich2009:

Please bear with me, I'm not techincal but this is how we are doing it. Our Learning Managment System gives the the option to load a link and to create a pop up window containing the contents of the new link.

The LMS has some switches for that pop up window that we use to turn off some of the browser features (example: Address bar). I uploaded a screenshot of what it looks like:



The content inside the pop up is a branded theme we created in screencast so it looks like the same site but all we are plugging into the LMS is the liink screencast gives us.

I tried to include the HTML in this post but it gae me problems and I can't seem to attach a file. If you shoot me an email j.shaw@bravosolution.com. I can send you what I get when I select "View Source" on the pop up window if that will help.

Thanks,

JOhn
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thenrich2009

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@John

Thanks for posting the info. The url in the address bar is http and not https. If that's the case, why would you expect to get a mixed content issue?
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johnryanshaw

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If you look at the URL on the main site, the URL is HTTPS. What we want to do with screencast is imbed the video direclty on the main site. When we do that we get the errors.

What you are seeing is our work around. We let the main site be HTTPS, then when you clck on the name of a video we launch a pop up that is actually the http screencast site.

By separating the user experience into two windows, one HTTPS and one not we are able to avoid getting the errors.

I hope this helps,

John
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thenrich2009

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You're opening a new browser window. That's why it works. IE won't stop you because it's a valid operation.
In my case it's an iFrame inside the webpage. Looks like IE9 blocks all non secure content in all subframes. Maybe I'll do the same and open a new window.
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swedberg

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Sakai course management system is moving to only integrate https content and disallow iframes. This is going to be a deal breaker for me. Please include https links for the mp4 files!
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David

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This is crazy that https is not supported.. what is the hold up??
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Renee Judd

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My LMS is entirely https. I have several years of online course videos in Screencast and I have to export them to a different format and server now, or just remake them with a different destination in mind.

The ridiculous thing is that I PAY for Screencast. I have a pro account. I would be willing to pay slightly more to subsidize a cert, but paying for content I can no longer use makes no sense at all.
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thenrich2009

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The lack of a response from Techsmith is also not a good sign. Enabling https on a web server is very simple and cheap. I am assuming they have a technical reason. Maybe https slows down streaming and puts a heavy load on the server. However if there's a higher for https stream and people are willing to pay for it, then I don't understand why there's no secure streamingsupport. People would just go to another provider so its Techsmith's loss. A 3 year old post and several responses and no response from Techsmith is just annoying and indicates poor (or more accurately I should say, non existing) customer support from Techsmith. Why no one from Techsmith is explaining anything is beyond me!
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Gary

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I'm a little late to this, but am now running into issues with mixed secure/insecure content and haven't come up with a workaround. I'm not sure why I should need a workaround. HTTPS should just work. It's disappointing, to say the least. 
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Juan

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This reply was created from a merged topic originally titled
Embedin videos from Jing on HTTPs.


Hi I'm trying to embed a code for a video made with Jing on a site that works only with HTTPS, I just change the URL in the embed code, but it doesn;t displays anything, is there something I'm missing?

I can do it for videos done with SnagIt or Camtasia, but for Jing no.
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Jason Hatch, Logistics Manager

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Hi Juan,

This is not something that is currently offered with our media hosting service Screencast.com, but you can give this thread a plus 1 to be notified of future updates.  Our developers keep an eye on this community for future development ideas.

Jason

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Renee Judd

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Jason, this thread was started 3 years ago. How actively are you keeping an eye? I am paying for a pro account and I can no longer use anything on it in our LMS. If you are not going there, making a secure embed possible, then say so! If you are going to keep us dangling, let us know for how long. Or at least let us know the unit of time in which that waiting period is measured. Months? Years? Decades? After the technology is no longer even potentially relevant perhaps?
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David

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share that sentiment.. can not understand why this thread has been so poorly handled by a company that seems to have their act together otherwise
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thenrich2009

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Supporting https for streaming media is not rocket science. Lots of other providers like YouTube support it. I can't understand why after 3 years and several requests from users, the reply we get is "Vote for it" or "Our developers keep an eye on this community.." Must be a blind eye!. How many votes do you need for you to get moving!!? Add a server or more and put users who want https on it.. how hard is this!!?
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David

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Did I just read that screencast being phased out as a service?
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Renee Judd

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Maybe you saw me asking whether that was the plan? I can think of no other reason for not fixing this problem, but I have no information that it is happening.
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Andy Bell

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Harder than you think I'm afraid. It's not a blind-eye, it's been an eye of understanding the need and then making the difficult decisions to ensure our service will have the infrastructure it needs for the future.
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Andy Bell

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In the last three years, the need/requirement for https on video hosting sites has changed. Unfortunately our current platform does not easily support such a quick fix. This isn't a matter of acquiring a cert and flipping a switch, I wish it was. That said, the changing landscape and difficulty of implementation does not change the need for such a feature; it does however make it more difficult for us to deliver the value you need in a timely manner. We understand the need, but the change requires an overhaul.

Screencast is not being phased out as a service. Our priority for the service has been on backend support that will take hosting Screencasts to the next level. Luckily, it's this type of backend support that will enable us to support https video. Unfortunately I don't have more I can share or timelines.
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johnryanshaw

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Andy,

Thank Your for your reply and for recognizing this continues to be a need for your customers.    In my case, enabling HTTPS would still allow me to expand usage of screencast.

It is also good to hear that screencast is not being phased out.  

John

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David

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Yeah screencast is a great service, the only problem is this ssl thing. Glad to hear it is not getting phased out in favor of some other more modern service.
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Michael Whang

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This reply was created from a merged topic originally titled
SSL enabled video streaming from Screencast.com.


Please provide optional SSL-enabled streaming. Especially helpful for e-commerce sites for which the entire site is SSL protected. Mixed mode content prompt is a real pain with IE users.
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Andy Bell

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I want to follow up to confirm that while HTTPS video support is in our long term plans for Screencast.com embedded content, it is unlikely that this change will be availible in the next 12 months. I just want to be clear about our understanding of this need (and it is something we expect to have in our future), but I also want to be realistic by communicating that it won't be coming in the next year.
(Edited)