Why did Snagit Quit Recording My 4 Hour Long Video???

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  • Updated 3 years ago
  • (Edited)
I needed to capture an on line training session...thinking that it's recording and everything is going great. The session was about 4 hrs long...it sure would have been nice if SnagIt would have said when we down loading the SnagIt program... please keep video recording times to a maximum of 30-40 min and create multiple files if you need to record hours worth of video. Rather than finding out it didn't save any of the recording at all. It also would have been nice if it gave a warning that video time is getting too long when the session was going on. Now we lost everything that was crucial to passing the course...WTF!!
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tom6

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  • pissed off!!!

Posted 3 years ago

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jterry.fitzgerald

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I also had that problem in the past. I s\till use Snagit for shorter, less important videos knowing that it might get blown away, but if you want to be sure, then use Camtasia.
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Paul Irvine

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This is what camtasia is for. As a side note if it was a 4 hour presentation then the vendor should have a replay available.
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jterry.fitzgerald

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Don't put your product shortcomings on the vendor's shoulders. Yes they should have a replay but that has nothing to do with your product's capabilities.
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Paul Irvine

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Flattered you think I work for TechSmith (maybe it's the avatar) but I don't. I'm just stating an assumption was made that turned out to be incorrect which I felt was wholly unfair to blame TechSmith for.
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jterry.fitzgerald

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Sorry for the assumption but your response sounded defensive like a vendor (not a good one) would offer. I've been using Techsmith products for many years generally with good results. They have really screwed up with this "redesign". The product is more difficult to use now than was V12. I'm a UX Designer so the kind of things presented in this new product drive me nuts (short trip anyway!) :)
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Paul Irvine

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I've not had the chance to checkout 13 yet (bought the upgrade last week) but if a UX designer isn't happy then that can't be good :(

Cheers,
P.
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Kelly Mullins, TechSmith Employee & Helper

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Hi jterry,

I would be very interested in getting your feedback on V13 - especially why you feel the design "fails" from a UX point of view. If you get time to write that up, or could you make a video with your commentary and the Snagit interface showing? If so, that would be great. You can send a link to that to k.mullins@techsmith.com

I would appreciate anything you would like to share since we are always looking to make things more user friendly.

Kelly
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Paul Irvine

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Where does it say on the sales page you can capture hours of content or was it an error in assumption.
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Kelly Mullins, TechSmith Employee & Helper

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Hello,
I'm so very sorry you had trouble with your recording.

But, I am thinking the issue maybe have been you running out of disk space on your hard drive versus any limitation of Snagit being capped to a particular recording duration.

Snagit can record for long durations, but it takes a LOT of hard drive space to record and process a 4 hours video. And, depending on what kind of content you were recording, like if it was real life video or high motion, it could have doubled or tripled the file size.

Even Camtasia will run out of hard drive space if you don'tv have  A LOT of hard disk space available for a 4 hour recording.

Because of this, I would recommend people:
  1. Make a test recording before they need to capture information that cannot be re-watched.
  2. See how much hard drive space a 10 minute video will require when recording the same kind of content that will be in your 4 hour recording.
  3. Take the file size of that 10 minute recording and figure out how much disk space you will need by doing the math for your duration.
  4. Add several Gig more for the processing space needed.
  5. Clear out enough space to accommodate that requirement.

Also, keep in mind that Snagit encodes video on the fly - not in a separate process like Camtasia does. So, you also need enough computer ram/memory to encode a 4 hour video as it is recording.

I do agree that Snagit could do a better job of letting people know they are running out of disk space and letting them save what they have recorded so far.
I will bring this post to the attention of the development team to see what can be done about this.

Again, I apologize for this recording mishap.
Perhaps you can ask to gain access to that recording again so you can record it in smaller chunks.

Kelly
User Assistance
TechSmith
(Edited)
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tom6

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Guys


Thanks for the feedback and follow up!!! It is appreciated...

We looked at our disk space before we started and we had 680GB...thinking that would be tons of space.

It would have been handy if it said file size is too big to save...please save it to an external hard drive or break it down into smaller pieces rather than just throwing the whole video out the window and have zero chance to recover it.

I'm just disappointed there wasn't a warning message when we down loaded SnagIt stating keep video recording times around 30 min so you don't risk a chance of losing your recording.

Yes, we assumed that SnagIt would record video as long as there is disk space...

Thanks again

Tom

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Adam Marks, Software Developer

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Try this, open up file explorer, then type in %temp% to go to your temp directory.


Sort by Date / Time and see if there is a _snagtmp.mp4 file there, That might be the saved recording.

Another thing to try, type this into file explorer: %localappdata%\techsmith\snagit\DataStore

Sort by Date/Time and see if the latest mp4 files are your recording.
(Edited)
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Timbre4, Champion

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Hello,

With this much at stake, I'm surprised to see a test session was not carried out beforehand to confirm settings and operation. SnagIt is a Swiss army knife product that I use dozens of times per day. having said that, I almost never record video with it as that is a secondary function. Camtasia is best suited to meet your needs.