I'm so very sorry you had trouble with your recording.
But, I am thinking the issue maybe have been you running out of disk space on your hard drive versus any limitation of Snagit being capped to a particular recording duration.
Snagit can record for long durations, but it takes a LOT of hard drive space to record and process a 4 hours video. And, depending on what kind of content you were recording, like if it was real life video or high motion, it could have doubled or tripled the file size.
Even Camtasia will run out of hard drive space if you don'tv have A LOT of hard disk space available for a 4 hour recording.
Because of this, I would recommend people:
- Make a test recording before they need to capture information that cannot be re-watched.
- See how much hard drive space a 10 minute video will require when recording the same kind of content that will be in your 4 hour recording.
- Take the file size of that 10 minute recording and figure out how much disk space you will need by doing the math for your duration.
- Add several Gig more for the processing space needed.
- Clear out enough space to accommodate that requirement.
Also, keep in mind that Snagit encodes video on the fly - not in a separate process like Camtasia does. So, you also need enough computer ram/memory to encode a 4 hour video as it is recording.
I do agree that Snagit could do a better job of letting people know they are running out of disk space and letting them save what they have recorded so far.
I will bring this post to the attention of the development team to see what can be done about this.
Again, I apologize for this recording mishap.
Perhaps you can ask to gain access to that recording again so you can record it in smaller chunks.
Thanks for the feedback and follow up!!! It is appreciated...
We looked at our disk space before we started and we had 680GB...thinking that would be tons of space.
It would have been handy if it said file size is too big to save...please save it to an external hard drive or break it down into smaller pieces rather than just throwing the whole video out the window and have zero chance to recover it.
I'm just disappointed there wasn't a warning message when we down loaded SnagIt stating keep video recording times around 30 min so you don't risk a chance of losing your recording.
Yes, we assumed that SnagIt would record video as long as there is disk space...
Sort by Date / Time and see if there is a _snagtmp.mp4 file there, That might be the saved recording.
Another thing to try, type this into file explorer: %localappdata%\techsmith\snagit\DataStore
Sort by Date/Time and see if the latest mp4 files are your recording.
With this much at stake, I'm surprised to see a test session was not carried out beforehand to confirm settings and operation. SnagIt is a Swiss army knife product that I use dozens of times per day. having said that, I almost never record video with it as that is a secondary function. Camtasia is best suited to meet your needs.