Survey: What makes for high-quality documentation?

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  • Updated 2 years ago
A technical writer in the industry reached out to me to see if the TechSmith customer community could help with a research project he's conducting. If you can take a few minutes to respond to his anonymous survey about how readers define documentation quality, please do:

The survey asks you to rate the importance of 15 documentation quality dimensions, as well as consider how their presence/absence in technical documentation makes you feel. The survey is not about any particular company's documentation, but rather about technical documentation quality in general.

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Daniel Foster, Snagit strategy lead

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Posted 2 years ago

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Joe Stoddard

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That survey is ridiculous, beyond poorly written. I also gave up It's not going to generate any usable/actionable data for you IMO. That said let me say that I would EXPECT all 15 of your adjectives about documentation to be present and true, and if I encountered documentation at a client that did not - it would be replaced. Period. There is priority however. Accuracy is CRITICAL and would take priority over minor formatting issues or writing style.