Sync Captions feature does not work for mac contrary to what is advertised

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  • Updated 3 months ago
Camtasia for PC has a feature where you can paste a script into the captions field and then sync the script to different captioning boxes of various lengths. Help forums, two tech support agents and a third agent via phone call told me this was a feature for Mac. Come to find out, despite various images and posts showing the feature it does not exist. There is also no information on when it might be implemented. 

My department purchased a license for mac solely for this feature because this is how our institution captions videos and now we cannot use the software that we purchased. 
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holmesj

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Posted 3 months ago

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Paul Middlin, Employee

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I'm very sorry that you were mislead. There are a lot of captioning-related features on both platforms, and I can see how it would be unclear what we currently support on each platform, and even our own employees might be confused on the issue.

On the Mac side, we do have the ability to import captions, but they have to be in one of the industry standard formats that already have timecodes built in. If it is just a script, then as you said, you will need to use the Windows version for this.

If you are able, you can indeed use Windows to do this, and then continue the rest of your editing on the Mac side if you wish.
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cbkr.team

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As a matter of interest Paul, why are Techsmith not providing programs with the same facilities under both operating systems? Also, assuming there is some technical reason why you can't, then given that Camtasia began as a Mac-only program, and therefore the Mac version should always be the development base, how come it's the Mac version that's missing a good feature?
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Paul Middlin, Employee

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Hi cbkr, great question. Camtasia actually started in 1999, and we didn't build the Mac version until more than 10 years later. At the time, it was built from scratch and targeted directly at the Mac platform. It had many less features (and sold for less money), however over time the functionality diverged a bit on both platforms.

Over the last several years, however, we have been working very hard to bring these two platforms together. What were once completely independent programs now work together quite well, sharing recording and project formats, for example, and bringing features from each platform to the other. 

We're still not all the way there, though. We try to focus on the things we hear most from our customers as we face the challenge of always bringing new functionality (to both platforms) while simultaneously bringing features closer in line.

That's probably more explanation than most of you are interested in, but it might be interesting background to some.

In any case, we very much appreciate your feedback that you find this method of captioning useful. The more users that find something like that valuable, the easier it is to prioritize it among so much feedback we get!
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cbkr.team

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Thanks for that Paul. It was nice to hear the history, and it's good you're trying to bring the two programs together more.
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Bruce Gale

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One of the very best programs for doing this is "otter.ai" It will take your recordings and offers you the option to add them to your Camtasia Mac recording. You can convert 600 minutes per month at no charge. I use the paid version, $80/year for 6,000 minutes per month. There are other programs that will convert txt or doc files to SRT as well.