System audio recording cut out when I plugged headphones in

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  • Updated 5 years ago
  • Not a Problem
Today I was recording a podcast interview, via Skype, recording my screen using Camtasia.  Everything was set perfectly, recording the correct microphone for my audio, and "record system audio" for my interviewees audio.

We recorded around 20 minutes of pre-podcast discussion when I decided to switch to using headphones to ensure the audio quality was good.  When I went to edit the recording, Camtasia had captured both sets of audio as it should, right up until the point where I switched from using an external speaker to using my headphones.  My interviewees audio just stopped dead at the point I told my system which audio I wanted to hear.

I don't understand why this would happen when I have set Camtasia to record system audio?  System audio should be independent of how I eventually listen to it, whether headphones or internal/external speakers.

Can someone please explain to me why this has happened?
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Jamie Scott

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Posted 5 years ago

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Robert R., Online Community Admin

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Hello, Jamie and sorry for the troubles.

The behavior you experienced is because Camtasia Studio cannot perform on-the-fly audio switching. Camtasia's system audio feature records the content by latching onto the output device; in your case it started out as the internal speakers and then during recording you changed that output by plugging in the headphones (which is a different 'address' in the computer). Because of the switch in audio devices, Camtasia unfortunately lost the audio. You will want to ensure that your audio output remains the same throughout the entire recording.

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