Taking away support for screencast on Snagit 13 is shameful

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  • Updated 3 weeks ago
  • (Edited)
My motivation to replace Snagit is very high - would welcome any suggestions for alternatives given that a feature I rely on is about to be pulled back.
Not sure who is the genius who thought that removing integration between older snagit version (13 in my case) and ScreenCast would drive me to upgrade and pay additional money.

Any company that removes a feature and "offering" that you pay extra just to keep that feature is reduced to lowly scammers in my view.

I was insistent on getting license for Snagit in my current work place due to previous experience, but I am NOT going to apply for upgrade if features I am using get pulled away.

Shame on you!
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Amir

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Posted 1 month ago

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Joe Morgan

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I'm not sure I follow your complaint?
Theres a share tab to Screencast built into the share tab.
You can still use a free account.You don't have to upgrade your subscription.

They did make a change to Screencast free accounts.
They will delete any content that hasn't been viewed or accessed for a year.

A lot of my content got deleted when they imposed this. Breaking links to tutorials I shared in this forum. Older forum questions may not get viewed for over a year.
I wasn't about to go to my account and trigger an event to add another year to the storage life of all these individual files.
That change was applied to Screencast for all users.It's not a SnagIt restriction.

Regards,Joe

(Edited)
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Paul Middlin, Employee

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Hi Amir, Joe. I think there is a little confusion here that I wanted to clear up-
We are not removing that integration to get you to upgrade, I assure you!
There is a security vulnerability in older clients that 'talk' to Screencast. I don't want to go into too much detail, since this is still true until we shut down these older integrations, but suffice it to say that somebody could potentially steal your password. This is especially worrisome for people that reuse the same password for multiple sites/services.

We went back three major versions for Snagit, to cover Snagit 2018, 2019, and 2020. But, it is increasingly difficult to update older and older product code, so we had to draw the line somewhere, and that means that using Snagit 13 with Screencast puts you at risk.

I hope you find other value with newer versions of Snagit, but if not, I'm afraid it does mean that you'll be stuck uploading (securely) directly on the Screencast website.
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Joe Morgan

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Thanks
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Amir

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I don’t need anything other then what I had so far with version 13 and I can not justify purchasing the upgrade.
I would prefer to keep the integration since I have a dedicated password as you specified. But since you are not giving me the choice I still feel this is a $#!ty move and will avoid your products from now on.
After all it’s you who created the software with this particular vulnerability, excuse me if I’m not sympathetic to the hardship of fixing it. It is you who decided to drop me first!
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p.stanos, Employee

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Amir,

One option you might be able to try is the new TechSmith Capture app available for download from Screencast. It is free and offers some of the basic image editing tools you are used to in Snagit, albeit a much more limited set of them.

You can launch/download the recorder from here: https://www.screencast.com/LaunchRecorder

I hope this works for your needs!


- Paul Stanos
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rsporn1014

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Dear Paul & P. Stantos, 

I for one can appreciate the frustration that Amir has regarding the loss of a tool/function that TechSmith created and offered in earlier versions.  Snagit is a good product and has many features in the earlier versions that made our jobs more productive and once we become a dependent upon these features, it can make it very disruptive to a work process to find that they are no longer supported in the newer version updates. 

I am very aware of the need to ensure software products are secure for the user in todays world of IP theft.  I feel that in your development process, you should take into consideration all features that you provided in your software can be supported in future versions.  Understanding that this takes a development team with a big picture point of view when developing a product initially. 
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p.stanos, Employee

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 I for one can appreciate the frustration that Amir has regarding the loss of a tool/function that TechSmith created and offered in earlier versionsit can make it very disruptive to a work process to find that they are no longer supported in the newer version updates

Perhaps this wasn't what you were getting at, but the Screencast.com output is very much supported in newer versions of Snagit. If you have a license for Snagit 2018, 2019, or 2020 you can update to the latest free patch of those versions and will be able to continue to use the Screencast.com output.

I understand if you have other features you don't want to lose by upgrading, but you can certainly keep the old version around for those tools you do find useful. Using Screencast.com's web uploader is also an option if you are okay with first saving the file to your local machine and opening your web browser.

 you should take into consideration all features that you provided in your software can be supported in future versions.

There are some things we unfortunately can't plan very well for, especially over 12 years of Screencast.com's existence. I understand the frustration, and I assure you this wasn't a decision we made lightly. Myself and many others have done a lot to try and make the experience as smooth as possible for our users, but as Paul M. said we have to draw the line somewhere.


- Paul Stanos

(Edited)
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rsporn1014

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Paul, Thanks for the explanation. As users of Snagit, we need to have a place to voice our opinions regarding Snag-it issues we feel are important to us and get relevant feedback on those issues.  I find that this forum does a good job of that. 
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Amir

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Well Paul,

by reaching that decision, you have knowingly opened the door to criticism such as this, and you probably decided you can live with some users not taking it very well - which is all the more frustrating for me.

I only hope the blowback is bigger than you imagined, to a point you are forced to reconsider.

Making money of your own mistakes by forcing customers who bought your product in good faith, little over 2 years ago - IS BAD PRACTICE.

You don’t want to fix your bugs in older versions? Fine, offer an upgrade to a version you did fix for free. You can bet the marginal enhancements will not be overly used. [and just in case they would be, you would have earned appreciation of customers who might recognize- this was the right thing to do]
But hey, it’s you business, with the way things currently stand - you can count me out (paid or free services). 
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amir

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Dear Paul & P. Stantos,

If this was truly an oversight by Snagit then you guys should provide free upgrades to users who purchased your software only a few years ago. Not fixing a software that really isn't that old and forcing users to pay for an upgrade seems awfully wrong. I hope you will seriously consider other mitigations than forcing the purchase of an upgrade.
(Edited)
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John Quirke

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I bought this less and 2 years ago and now the one function I use most is broken, is there any hope of fixing it.
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p.stanos, Employee

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Hi John,

What version of Snagit do you have? If you purchased less than 2 years ago I would be somewhat surprised if you had a version that didn't still have Screencast output support (Snagit 2018, 2019, and 2020).

If you are on one of these supported versions all you should need to do is update to the latest (free) update and most likely login to the Screencast output again.


- Paul S.
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Joe Morgan

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You can't expect a company to keep updating older versions of their software.

To be fair, Screencast accounts are either Free, Or Paid For.

If you have a paid subscription, TechSmith is receiving that revenue.
As a result, at the very least.
I feel they should offer to upgrade paying customers SnagIt for free.

Regards,Joe