TechSmith Capture Audio Problems and Future Ideas

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TechSmith Capture allows me to record my iOS screen but it doesn't record audio. I want the audio to be recorded as well as video. Also, I want to record my iOS screen or broadcast to a cloud service instead of storing the video locally on the device.

I know I can delete apps or enable offloading to clear some space off the device. I want to start recording and not have to worry about low storage.

Is this possible TechSmith? I would love for you to respond to this idea.
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nicholasoneil

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Posted 2 years ago

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Brooks, Camtasia Technical Product Manager

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Hey Nicholas,

Thanks for the feedback. We totally get the concerns about low storage on device and we're evaluating our options on how we could address them at some point in the future. 
Right now, your best bet is to use a third party service (e.g. Dropbox). To do so, tap the Share button, select More, then choose the third party service app icon from the list of possible destinations.

I get those are additional steps you need to take as a user and that it's a pain to do so. We'll definitely be making it easier to multi-select --> Share | Delete in the near future, so that will help some.

Potential future scenarios we're evaluating:
- Integration with iCloud Drive which would use Apple's cloud storage solution to handle storage.
- TechSmith may decide to offer some sort of library or storage solution for customers. There are no pending plans for this, but it's something we're evaluating as our cloud and multi-client solutions mature (lot's of costs involved on this front, so it's not something we take lightly).

If you have preferences, additional needs we'd love to hear from you. We're still very early on with our new mobile efforts and it's always awesome to hear the actual needs of our users.
(Edited)
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nicholasoneil

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That's sounds awesome! Well, I'll do what I can for now and look forward to an update in the future for TechSmith Capture. Right now, the best part is that I'm able to record from an iPad and airdrop that to my Mac. For me, I have to have patients. Thank you for replying. :D
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Paul Middlin, Employee

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nicholasneil, it's not ideal perhaps, but if you turn on the mic recording, and put the iphone speakers on, then you'll get the audio. Again, it's not really the same as if it recorded it "directly", but it does OK for your average sounds...?
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nicholasoneil

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I have thought of that too but it's not what I want to have. I'm going to use the Apple screen recording once Apple fixes the audio issue in a couple updates. I'll be patient with TechSmith Capture. Thank you for your help. :D
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PatGilbert

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Hello,

That's weird because I can record audio with the Capture application on my iPad Pro. The audio I capture is the iPad's built in mic.

I have also tried using an external, lightning connector microphone, but Capture does not detect it.  The microphone is a Blue Raspberry that is meant to work with IOS devices.
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nicholasoneil

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I have a Blue Snowball and an Apple Lightning to USB adapter but I don't want to use mic audio.
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PatGilbert

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As i said, I was able to record audio with the built in mic.

"Swipe up from the bottom of the screen and press deeply on the screen recording button. Then select TechSmith Capture. Tap the microphone button if you would like to record your voice. When you’re ready to start the recording, tap Start Broadcast.
Close the the Control Center and walk through the process you want to record."

https://www.techsmith.com/tutorial-capture.html
(Edited)
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nicholasoneil

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The audio is being capture through the mic and I said I don't want that.
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NANDOMATH

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I use TechSmith Capture to produce videos (screen captures) in my Ipad. But, when I export the video to Imovie or to WhatsApp, the audio dissapear,  although the micrphone  is set on before I start the record.

I use TechSmith Capture with iPad Pro (IOS 12.1.1).

Today i got the message below:



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Giovanni Stefani

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Here we are two years later and no improvement.  When I capture on my iPad Pro it's captured as an .MP4 with the audio.  I can play the MP4 back on the iPad and I here the recorded audio.  I "Share" it with either Camtasia or other cloud based storage and the audio gets stripped out.  It has nothing to do with storage on the device since the MP4 has the audio in it to begin with.  More work for me since I want to narrate on the iPad and sent the whole MP4 file up to the cloud storage of my choice, including Camtasia 2019.
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Brooks, Camtasia Technical Product Manager

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If you are recording system audio and a Microphone Capture actually creates a video with two tracks. YouTube actually strips one of your audio tracks when it transcodes the file. Camtasia Windows also drops a track. Unfortunately, each drops the opposite track. It's on the radar to support with Camtasia Windows. For online video hosting platforms that transcode and drop tracks we don't have much of a choice, other than mix the two tracks during recording or export. Both are tricky in a mobile environment because they either put additional load on the system when recording, or require a heavier export pass that takes time and sucks resources.

The dialogs about live streaming are confusing, but entirely controlled by the OS. When Apple built the service they heavily weighted towards live streaming platforms for the gaming market.

TechSmith doesn't have a live streaming service and doesn't intend to enter that market. You can use the native OS recorder, or games that have Apple's recording implementation baked in to do that.

Brooks
Camtasia Technical Product Manager
Mobile Technical Product Manager
TechSmith