TechSmith Jing 2018 Announcement

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  • Announcement
  • Updated 1 month ago
For the past 11 years we have provided Jing for free. Our customers have found significant value from Jing, based on the high number of downloads and positive ratings. With Adobe’s upcoming retirement of Flash (planned December 2020), Jing’s current video format (.swf) will no longer be supported by web browsers. As a result, we have received many questions about the future of Jing.  
We have decided to end development on Jing, and to build a replacement tool. We remain committed to offering a free solution because we are passionate about making it easy for anyone to capture and share knowledge visually. But, we feel that the best long-term approach to achieving our mission with a free offering is to build a new product from the ground up. The new recorder will be built into and accessible within the Screencast and Relay interfaces, with videos stored in Screencast (free or pro) or Relay.  We are unable to commit to specific timing for inclusion of this tool within Screencast but it will be in 2019, and we will be able to provide a date update in the spring. This new screen recorder is planned to have many advantages over Jing video including mp4 videos, webcam support, and longer videos, and it will remain advertising-free. 
We will continue to offer Jing to new and existing users as long as it is valued as-is. Note that a significant amount of Jing’s usage is for image capture and markup which, unlike video recording, is unaffected by Flash retirement.
Many of you reading this have taken time and effort to engage with us over many years to make Jing a better product. To show our appreciation for your time, we are offering a complimentary license of Snagit for active Jing community participants who need a more immediate Jing video creation replacement. Snagit is an easy-to-use, professional, powerful alternative that offers video creation with webcam support and the ability to quickly trim captured videos prior to sharing. If you have been active on this forum and are interested in this offer of Snagit, please contact Robert at  We will end this free offer at the end of the year (2018) – so act quickly.

Please feel free to reach out if you have any questions.

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Robert R., Online Community Admin

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Posted 1 month ago

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Photo of james.trueman


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This reply was created from a merged topic originally titled Is Jing going to be upgraded without flash?.

Jing is fabulous - a neat, easy to use screen capture tool that is enough for many use cases.

But as flash will be killed off by 2020 - and is already deprecated in many instances - will Jing's output be upgraded to a non-flash container?  My only conclusion if it isn't - is that Jing will die out with Flash - which would be very sad :-(
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This reply was created from a merged topic originally titled I can't play the swf files made from Jing in my Chrome browser anymore.

I created several videos with Jing for a series of procedures. Since i had a lot, i moved them to AmazonS3 hosting, and linked to that new location. But now, i have an odd issue: they don't play on my Chrome browser anymore.

I have reinstalled Flash player, i have reinstalled Chrome, but whenever i try to play the video, it freezes there, and nothing can get it to start playing.

Not only the videos that i moved can't be played on my computer, even those saved directly to Screencast won't play as illustrated in this video: (hopefully YOU can see it because i can't).

Oddly enough they play fine on a different computer, so i am not sure why this computer suddenly started not playing those videos.

Any help would be greatly appreciated.

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alan i

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This reply was created from a merged topic originally titled Jing Mac Mojave compatibility.

Mojave beta complained that Jing needs to be updated. I didn't copy the error message, and I can't get it to come back, and Jing seems to work so maybe it's a nothing burger, but thought it worth bringing up with you!
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Patrick Michael O'Leary

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Build the features of JING into SnagIt please.

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Paul Middlin, Employee

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Would you mind sharing which features of Jing you'd like to see in Snagit? Thanks for your input!