TechSmith Jing 2018 Announcement

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  • Announcement
  • Updated 2 months ago
  • (Edited)
For the past 11 years we have provided Jing for free. Our customers have found significant value from Jing, based on the high number of downloads and positive ratings. With Adobe’s upcoming retirement of Flash (planned December 2020), Jing’s current video format (.swf) will no longer be supported by web browsers. As a result, we have received many questions about the future of Jing.  
 
We have decided to end development on Jing, and to build a replacement tool. We remain committed to offering a free solution because we are passionate about making it easy for anyone to capture and share knowledge visually. But, we feel that the best long-term approach to achieving our mission with a free offering is to build a new product from the ground up. The new recorder will be built into and accessible within the Screencast and Relay interfaces, with videos stored in Screencast (free or pro) or Relay.  We are unable to commit to specific timing for inclusion of this tool within Screencast but it will be in 2019, and we will be able to provide a date update in the spring. This new screen recorder is planned to have many advantages over Jing video including mp4 videos, webcam support, and longer videos, and it will remain advertising-free. 
 
We will continue to offer Jing to new and existing users as long as it is valued as-is. Note that a significant amount of Jing’s usage is for image capture and markup which, unlike video recording, is unaffected by Flash retirement.
 
Please feel free to reach out if you have any questions.

-TechSmith
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Robert R., Online Community Admin

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Posted 9 months ago

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james.trueman

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This reply was created from a merged topic originally titled Is Jing going to be upgraded without flash?.

Jing is fabulous - a neat, easy to use screen capture tool that is enough for many use cases.

But as flash will be killed off by 2020 - and is already deprecated in many instances - will Jing's output be upgraded to a non-flash container?  My only conclusion if it isn't - is that Jing will die out with Flash - which would be very sad :-(
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cassel

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This reply was created from a merged topic originally titled I can't play the swf files made from Jing in my Chrome browser anymore.

I created several videos with Jing for a series of procedures. Since i had a lot, i moved them to AmazonS3 hosting, and linked to that new location. But now, i have an odd issue: they don't play on my Chrome browser anymore.

I have reinstalled Flash player, i have reinstalled Chrome, but whenever i try to play the video, it freezes there, and nothing can get it to start playing.

Not only the videos that i moved can't be played on my computer, even those saved directly to Screencast won't play as illustrated in this video: http://screencast.com/t/q0ojrv843 (hopefully YOU can see it because i can't).

Oddly enough they play fine on a different computer, so i am not sure why this computer suddenly started not playing those videos.

Any help would be greatly appreciated.

Cassel
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alan i

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This reply was created from a merged topic originally titled Jing Mac Mojave compatibility.

Mojave beta complained that Jing needs to be updated. I didn't copy the error message, and I can't get it to come back, and Jing seems to work so maybe it's a nothing burger, but thought it worth bringing up with you!
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Patrick Michael O'Leary

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Build the features of JING into SnagIt please.


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Paul Middlin, Employee

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Would you mind sharing which features of Jing you'd like to see in Snagit? Thanks for your input!
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carol

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I only use Jing to capture images not for video.  When I attempt to update I get an error saying that the update is improperly signed and the only option is to cancel update And yet it says it must be updated within 14 days.  
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Paul Middlin, Employee

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You can get the latest version of Jing from here:
https://www.techsmith.com/jing-tool.html

There is a problem with the updater in the version you have, which is why you're getting that error, so I'm afraid you need to go to the website above to get the current version.
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carol

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Thank you for your prompt response.  That worked.
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Paul Middlin, Employee

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glad to hear it!
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mevans595

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Hi there,

I've made a ton of videos using Jing for various classes that I teach. What would make me incredibly happy is if Techsmith would offer a way of converting my Jing videos in .swf format to a new supportable format. Perhaps this is too much to hope for, but wow, that would be so great! All the more so if this could be done directly on Screencast.com. Is there any chance of something like this happening? Or is there anything else you can recommend I do to preserve what I have? The prospect of dealing with my Jing videos expiring makes we want to move away from screencast software in my teaching.

Thanks for your reply!

Mike
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Tamara

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This reply was created from a merged topic originally titled Videos in any other format (e.g. .mp4) that do not require Flash Player when play....

Do you happen to have a plan for creating the Jing videos in any other format (for example .mp4) so that Flash Player is not needed when playing the file?
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odonohawk

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We have decided to end development on Jing, and to build a replacement tool. We remain committed to offering a free solution because we are passionate about making it easy for anyone to capture and share knowledge visually. But, we feel that the best long-term approach to achieving our mission with a free offering is to build a new product from the ground up. The new recorder will be built into and accessible within the Screencast and Relay interfaces, with videos stored in Screencast (free or pro) or Relay.  We are unable to commit to specific timing for inclusion of this tool within Screencast but it will be in 2019, and we will be able to provide a date update in the spring. This new screen recorder is planned to have many advantages over Jing video including mp4 videos, webcam support, and longer videos, and it will remain advertising-free. 
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matt

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I hope the new option is simple as Jing was, especially in terms of basic titles and arrows. SnagIt is just overly complicated for our simple tech support images / short clips we email to customers.
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lbarratt1

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This reply was created from a merged topic originally titled Jing Crashing Mac Mojave.

Maybe I'm in the wrong discussion but, Jing is crashing on my Mac now. I'm using the new Mojave 10.14.
I uninstalled and reinstalled Jing but it still crashes when recording a video. I did manage a screen shot.
Any help would be appreciated.

Note: This conversation was created from a reply on: MacOS 10.14 Mojave - Crashes Snagit 2018.
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fredrik.vestin

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Any news on when a release is planned? To me it sounds like the obvious successor would be a free version of SnagIt, why build a whole new tool when snagit can do everything? I'd be happy to take part in a beta program if that is available. Top featurues that I would like to see.
* Normal screen shots (of course) with area, full window, full screen etc.
* Screen recording. I don't have a problem with a limit on time, e.g. 5 minutes or so.
* If possible the option to edit recording. At least be able to cut parts of the recording
* A sharing option ala screencast.com. 
* Basic editing features like crop, arrows, step counter (round circle with numbers) to add step-by-step instructions, blur and pixelate, squares circles etc.

The option that comes most close to all this is TinyTake by MangoApps. What I am really missing is a better blur/pixelate option and step counter. 
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Robert R., Online Community Admin

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Official Response
Hi all!

As a follow up to the above 2018 announcement regarding the future of Jing, we wanted to provide you with an update on our plans and progress.

As promised, we are moving forward this year with our commitment to continue to provide a free desktop-based screen capture and recording tool. The new replacement tool will likely be rolled out in phases.

The first phase will focus on providing new video functionality that will produce mp4 files. This will address Adobe’s upcoming retirement of Flash in December 2020, which will no longer support .swf files. Video functionality will be prioritized in order to provide you with an improved screen recording experience well in advance of the Flash retirement.  

Future phases of this new offering will include functionality around image capture and annotation.

Our intent is still to provide the modernized screen recording functionality by the end of this year. Information will also be communicated to Jing users via the email address they used when setting up their TechSmith account throughout the remainder of the year. Additional information and progress will also be posted on the Jing user forum throughout the year.

-Team TechSmith
(Edited)
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matt

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thank you for your commitment to Jing!   I love the simplicity of it and can't wait to have video support once again!