TechSmith Jing 2019 Announcement

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  • Announcement
  • Updated 16 hours ago
For over a decade, TechSmith has continued to provide Jing as a free screen capture and screen recording tool. Jing still proves to be of significant value to our customers based on the positive ratings and high number of downloads.

With Adobe’s plans to retire Flash at the end of 2020, Jing’s current video format .swf will no longer be supported by web browsers.

As a result, we have evaluated the future of Jing and have decided to build a new modernized replacement tool.

We remain committed to offering a free solution because we are passionate about making it easy for anyone to teach, train, and explain concepts visually with images and video.

To achieve this, we have decided to build a new recorder rather than update Jing. Building a new tool will allow us to update the code structure of our free recording tool and offer modernized enhancements including a new approach to the UI that better mirrors the recording functionality of our other flagship screen capture products, Snagit and Camtasia.

Our goal is to roll out this new recorder in phases, with updated video functionality being prioritized and available first in order to provide users with an improved screen recording experience well in advance of the Flash retirement.

Future phases of this new recorder will include image capture and annotation functionality.

Jing users will get email updates on progress via the email address they used when setting up their TechSmith account, and we will continue to post additional information here as well throughout the year. So keep checking this forum for progress updates.

-Team TechSmith
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Robert R., Online Community Admin

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Posted 8 months ago

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John Tait

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Thanks for this information.  I'd be interested in a basic "Home" version preferably at no cost..!!
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Matthew

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I never knew the product existed.  Why don't you just have a "Snagit Free" version to consolidate and provide an upgrade path to the paid version?
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sabrierley

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I look forward to being in the loop and kicking the tyres.

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Lukasz Szyrmer

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Jing's biggest selling point has been ease of use and the number of clicks to get stuff grabbed and shared. I am a SnagIt customer and still prefer the Jing UX for most of what I do.
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ssmith

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Does this mean if I create a video with Jing  before Flash goes away, it will eventually not work? Will the replacement tool still have the 5 minute time limit? 
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Paul Middlin, Employee

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that is correct- the video files that Jing creates are Flash videos, and will eventually cease to work.
In the mean time, I highly recommend you try out Snagit, which has a free trial, and makes ".h264 MP4" videos, which are current and compatible in all browsers.
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Sean

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The Snagit interface is wonky, though. ;) Jing was/is much cleaner. Waiting with baited breath for the beta ....
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Paul Middlin, Employee

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What do you find wonky about Snagit's interface? Thanks for the feedback!
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Sean

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I find the gui to be a hodgepodge design that's unintuitive, I find it difficult to set captures that are useful, and in the end, using Jing to capture and then pasting into CorelPaint or Photoshop just easier to do. Moreover, for quick annotations, much easier to do in Jing and throw on a callout with some text and highlight something, then copy and paste into a email and done. I use macOS and windows 8, 10, but find the Snagit interface just awkward.
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Sean

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I would add, I am a Camtasia user and a SnagIt user, though I rarely use SnagIt.  I am going to upgrade Camtasia in the next few weeks, now that the semester has started. Jing was much easier for me to push on my students than something like SnagIt, though I did send an unanswered request for classroom pricing to sales ;), I don't really need that.
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Rick Stone

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Interesting thread. From a long time SnagIt user, I do all my post capture editing in SnagIt itself and I would find using CorelPaint or Photoshop to be totally unintuitive and very clumsy.

Perhaps I'm simply too deep in the forest to see the trees, but I don't find the UI unintuitive at all.

However, I do admit that since the introduction of Favorites, when I need to use a different tool that I haven't saved as a favorite,it becomes tricksy to find the tool. But I think that's just human nature. For example, my wife's telephone number is in my phone. I never have to dial it. So I'm often hard pressed to say exactly what that number is. Heaven help me if I ever get sent to jail and need to call and don't have my phone!
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martin.pedersen

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When support stops, on the Adobe Flash file format, what will happen to already recorded and shared videos? ... deleted, or converted?
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Paul Middlin, Employee

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Neither- they'll remain as is, and browsers will slowly phase out support for playback.
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vicnevicne

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In my view, if you updated Jing with just mp4 output format (and corresponding Screencast support) + restored FTP upload functionality and zero change to the UI/UX, I'd gladly pay a small fee for it. The UI (in my view again) is just about optimal.
My typical case is requesting support to a helpdesk : capture the screen area with the error message, highlight it with an arrow, upload and share it, paste link in chat window, all in 5 clicks (+ ctrl-V), unbeatable...
Keep on the good work !
Vicne
(Edited)
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Sean

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I would do this: "if you updated Jing with just mp4 output format (and corresponding Screencast support) + restored FTP upload functionality and zero change to the UI/UX." No fee though.
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BrandonTanner

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completely agree. the UI for snagit, camtasia, screen recorder etc is way too many clicks. Jing was the best UI/UX out of all of them. TechSmith, for the love of god please listen to your customers! Fix Jing. Right now it doesn't work on MacOS Catalina, and the new software isn't ready yet, so right now I'm just SOL! :( very disappointed.
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Sara Green

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Same. Jing was just awesome for quick screenshnots with a quick and easy markup. I found it almost necessary for my job in support. I hate not having it.
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Chris Moutray

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Like other people here I love Jing because of the easy of use. I don't use it for video capture so just screen grabs. 
Features I love:
- being able to draw arrows and boxes with text is so simple
- the no bs copy-to-clipboard (Capture Image > Copy)
- keeping a history of previous screen grabs 
- PrtScn button to start the screen grab
The one reason I've tended to use it less is because it crashes more often than not in a multi-monitor environment. Wish there was a fix for this one problem and I'd gladly keep using the current version.
(Edited)
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Lukasz Szyrmer

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also have issues in a multi screen environment
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Amy Clayton

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Please reconsider and fix Jing. I would pay for Jing and like it much better than SnagIt. I have used both tools, but Jing has been my go to tool. Jing allows me to get my job done much faster than SnagIt.  I had to stop using Jing today as it now has too many glitches. It is a sad day. I will miss it.  Thanks for all the years I was able to use it. It is very much appreciated!
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aduplessis

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Hi! We will keep making instruction videos but we already made a lot that are very important for us to keep. In order to avoid losing to much work, is it possible to know:
1) how long the videos that we made with Jing in the .swf format will be available?
2) is there any way we can download our videos to then be able to convert them into a format like mp4 that will keep working?
Thank you very much!
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Paul Middlin, Employee

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For our free account level, videos are kept for 1 year since last viewed. So, content that nobody is viewing is deleted after 1 year.
If you subscribe to Screencast Pro, no content is deleted.
You can download videos from Screencast's site as well to convert, and take advantage of the "replace media" feature to put the converted video back up in its place while keeping URLs you have shared in place.
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aduplessis

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Hi Paul, thank you for your answer. We know about the 1 year, we look at them very often so it's never been a problem for us. So just to make sure:

So if I subscribe to Screencast Pro, either Monthly or yearly version, I will be able to download my videos and convert them so we never lose them, right? And then for the videos we will make in the future you recommend we stop using Jing and chose another product like snagit? I wonder because Jing is still available for downloading on your website.

Thank you very much if you can give me another round of answers I would be very grateful! Have a good day,
Ariane
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Paul Middlin, Employee

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That's right, you can do that to transcode and keep your videos.
For future videos, yes, stop using Jing. Snagit is a great and robust choice for sure. For a free alternative, you can use the feature we just launched in Screencast that allows you to record videos. 
That doesn't yet entirely replace Jing, because it doesn't do screenshots/editing, but it does do video and that's your greatest concern right now.
Jing will remain available until we feel we've replaced enough of its functionality with this new tool (namely, screenshots and simple edits in addition to the video recording).
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bobrobapex

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Paul, does Screencast now include something that will convert the stored videos to a supported format (e.g. MP4)?
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Paul Middlin, Employee

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Not currently. We are exploring what it would take to convert active content, for Pro users. It is not easy or free for us to do, but we do understand what a challenge this is for our customers. While we aren't responsible for retiring flash/SWF or browser support for it, we do get how you are impacted and are trying to make something work. 
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Richard Ravich

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Apple released Catalina today and I'm not updating until the jing replacement is available.  Any outlook on when it will be released?  Jing is one application that I use daily and can't live without!
Richard
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Robert R., Online Community Admin

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Hi Richard!

We're still working on the replacement, which you can see more about here (under the "Read More"). Note that we do have a Recorder up and ready for use at Screencast.com, where you can record straight to MP4. We're still working on the image capture part, but we'll get there so be sure to follow this page for more info!

-Robert
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fission6

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Most people I speak with use Jing for quick and easy screen capture with annotation, not the video recorder. Seems like TechSmith may be prioritizing the wrong feature.
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pequickster

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Totes agree... we want the ease of Jing! 
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Sara Green

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Second this. I never used video recorder. Just screen capture and annotation.
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bobrobapex

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Will the Screencast screen capture component include a desktop app for Mac and Windows, or will we have to go to the screencast site in order to use it?
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Paul Middlin, Employee

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It will indeed include a desktop app for Mac and Windows.
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Joe Morgan

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Will you be able to save directly to your computer with the desktop applications?
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Paul Middlin, Employee

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For images, yes. For videos, no- the intent is to get them to Screencast so you can share them with others and take advantage of the features we are building on the web such as analytics, trimming, a lot more coming in the future.
That may seem odd, but it's not different from Jing today. While could technically save your Jing video locally, there isn't anything you can do with a SWF file other than host it on Screencast anyway.
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Joe Morgan

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Thanks,
If you can download the videos. That's a slower way to go, especially since uploading can be a pretty long process.
At the same time, its a free program.One could purchase SnagIt or take a different approach.
Regards,Joe
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Paul Middlin, Employee

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Yes that is true, you can.
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bobrobapex

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Looks like the best option going on MacOS Catalina for screenshots will be the built-in screen capture tool (Command+Shift+5)
(Edited)
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Paul Middlin, Employee

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For the moment, that is true, until we have a fully functional tool with Catalina support.
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derrickmoyer87

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Built in tool is ok, but the biggest missing part is no easy way to insert arrows, boxes, etc.  Jing is just the best tool out there, hands down.  The new tool can't get here soon enough for me!
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anahataishaya

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Command Shift 5 is at least a quick answer for now. Wow. Thx @bobrobapex
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Sierra Samuel

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command shift 5 works, but what if you need to send a link to the screenshot?
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Paul Middlin, Employee

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If you download the latest version of TechSmith Capture for Mac today (or 'check for updates'), it has image capture & upload. That's coming soon to Windows as well of course. Annotation (arrows, frame, highlighter, callouts) is next after that.
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Rick Stone

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Hey Paul, are you saying here that a version of the Capture application is coming soon for Windows? Or was it just saying that some new feature is being added to one of the Windows applications?

And if it's a new app, is it the replacement for Jing?
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Hannah

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The only "TechSmith Capture for Mac" I see sends me to an app for my phone... could you post the link to something I can use on my computer? (I love Jing, love that I can select the part of my screen I want to capture, and of course love the annotation)
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Paul Middlin, Employee

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This article is a little vague about the name of the app, but it *is* called TechSmith Capture and right now the only place to get it is from inside of Screencast (where it sends its content, just like Jing):
https://support.techsmith.com/hc/en-us/articles/360033233672

The app is there for both platforms but *today* only the mac version has image capture, and Windows will get that in the next couple weeks.

Then later, image annotation will follow.

The big thing this app has now that Jing doesn't is much, much better video capture. We started there because that's the biggest problem with Jing right now- the Flash video format that Adobe is killing off. 
This app has longer videos, webcam recording, and system audio (computer sounds) recording.
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bobrobapex

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Downloaded the app for MacOS.  Option-Shift-1 shows as a shortcut for capture but only works if the Capture window is in the foreground, and after the capture there are no annotation options.  Will wait to try it again when the features come available.
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Paul Middlin, Employee

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Yes, annotation is coming soon, but not in there yet.
Thanks for the bug report on the hotkey.
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temakru

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Jing used to be the best screenshot tool for me. Please get it back on wheels. I'm ready to donate.
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Hannah

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I love Jing--so easy, so intuitive, please make the replacement as easy and lovely
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Aleena Dennis

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it seems good idea so I wish you good luck 
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arculton

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My concern is that I am paying to store my jing videos and screen captures. I now cannot use them and it sounds like I will never get them back.....
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Sean

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Screen captures are png, so those aren't affected, right?

Videos are swf. They should still run in Flash player somewhere.

Alternatively, the Windows version of Camtasia (not the macOS one) could open SWF and create MP4.

Sean
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melissa

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I just want the ability to take a picture and size it.  I loved Jing!!!   I don't need the video.  Is there another app that does this??  I used Jing ALL THE TIME!!! It was so simple and easy.  Why make things more complicated?  
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paulwilliamengle

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Have they fixed Jing for the .swf issue? I'm a Camtasia/Snagit user, so I never used Jing, but I would imagine this is painful for teams that use Jing on a large scale. 
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David Suarez

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this sucks man, i want my jing back, sometimes the most basic tools is what we need/want. Going to cancel my sub (that has been active for nearly a decade) because of this 
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Paul Middlin, Employee

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Our intent is for TechSmith Capture to give you that same basic simplicity, while at the same time being more capable than Jing was (latest OS support, better recording, webcam, etc). 
I hope you have the time to check it out as we iterate on it.
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David Suarez

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well some of us want the basics, and thats what jing had to offer. It was super simple and effective. i cancelled my membership bc your unwillingness to make simple updates to OS. Mind you i was a jing subscriber for nearly a decade 
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Rick Stone

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Hey Paul, for those of us that are watching this thread, does the present "Capture" that we have installed have any intelligence built into it? For example, if I fire it up occasionally, does it check for updates? Or will updates be announced using another avenue, such as this thread?

I use SnagIt and Camtasia regularly, but aside from testing something, I almost never have to launch Jing. 
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Paul Middlin, Employee

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Yes, it will automatically update every time you run it, in the background while you use it, and you'll see the new changes on your next run after that.
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Rick Stone

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Curiosity point here. It seems that comparatively speaking, Capture loads up nearly instantly as opposed to Camtasia.

Is there a plan to link the two? For example, if one has elected to open Capture and capture a video, offer an ability to then be able to share that video over to Camtasia for further editing? Or in the case of SnagIt, share the image over to SnagIt for further editing?

The SnagIt bit was more of an afterthought, but since TechSmith owns the tools, I figured why not? And as I see it, it could be a nice selling point that may convince folks to upgrade to either or both tools.
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Paul Middlin, Employee

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No such plans yet, but it's helpful to hear why that might be useful to you, especially if it could include the needed data to do things like cursor highlighting.

For what it's worth, Camtasia is still probably the best way to start if you're going to edit. Capture is focused on immediate share-ability, where Camtasia is more focused on quality of recording.

That said, you will see Capture getting up to 30 frames per second capture (machine dependent) instead of the 15 limit Jing had.
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jen22201

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Oh dear. Just bought a new Mac only to find out this dreadful news. I use Jing every day for screen grab and annotation. I'd pay the $50 for Snagit, but it doesn't seem to work on Catalina and doesn't have annotation anyway. Now what? 
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Paul Middlin, Employee

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Snagit definitely works on Catalina and has annotation as well. It actually has many more useful annotations, as well as convenient effects, step by step templates, video trimming, and more.

Otherwise, sit tight as we keep iterating on Capture to get annotation in there over the next couple months!
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Ken Theriot

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Is there an update to this yet? I, too, am suffering from the lack of Jing. I use Camtasia on my Windows machine in the studio. But on my Mac laptop, I don't have any good options right now for quick image captures with arrows, text and boxes like Jing used to do.
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Paul Middlin, Employee

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Capture now has annotations. We are still working out a few rough edges based on feedback from this community and others, but you can do "check for updates" if you already have it, or download it from Screencast.com. It will have its own page on our site soon, but for now, go to Screencast and get it from the "Launch Recorder" button in the upper right there.
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vicnevicne

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Just tested Capture for the first time...
OK, now just admit it : your developer has quit and he hadn't commited anything ? Or the server with Jing's code crashed and you hired an intern to rewrite something base on a bullet list of features ? Or you think your free solution must be ugly and impratical so that SnagIt looks great in contrast ?
I don't get it, really. You had a great product with just one slight issue (the video codec) and instead of fixing it, you start from a blank page and after months of work you come up with something that looks like an edited hello world sample.
Seriously...
I mean, everybody makes mistakes, and abandoning the Jing we love was one. Just admit it humbly, change your strategy, restore the code (if you still have a copy) and go forward from it. No harm done... yet.
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Chris Moutray

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I too have just tried Capture and feel like this is a really good step in the right direction.  The image capture feels like Jing albeit less polished and I acknowledge that your working on this.
A side from the polish I'd still like to see a key binding to the Print Key to start capture - perhaps i just need to get used to Shift F11.
Also for there to be an automatic history of captures that I Copied - without prompts asking if i want to store it to history; although you could have a preference for this.
Something Im happy to see is that when starting the Capture using Shift F11 that any context menus are still left open for screen grabs.
I think the Copied Confirm dialog is a little annoying - Jing used to close the capture once you hit the Copy button (again personally preference for settings ???).
I'll give it a multi monitor test tomorrow - I have 3 plus laptop screen - Jing usually crashes after 2nd or 3rd use with this setup.
Otherwise Good job TechSmith!

For what its worth personally I think vicnevicne reaction is over the top and as a software developer have every appreciation why Jing has been rewritten. Googling "Jing" was released 2007 around the same time as Windows 7, and in that time we've had Win 8 and versions of 10. The Jing code base must be full of patches and workarounds to keep it going.
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Ken Theriot

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Is Capture available for Mac? I only saw it for iOS devices.
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Joe Morgan

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I'm agree with Chris Moutray
To be fair, I've only played around with Jing.I never used it on a regular basis.

The fonts menu in the New Jing has only 7 fonts currently. That should be changed.
Plus, the color menu has only 8 muted colors to pick from. That should be changed as well.



Functionality wise,it looks a lot like Old Jing to me.


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Paul Middlin, Employee

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Thank you for engaging with us through feedback, everyone. It helps us prioritize what we do next.
We're getting the hotkey customizable asap- we hear you there!

Ken- yes, it is available for MacOS. Get it from Screencast.com until we update the Capture page (we are incorporating as much of your feedback as possible before a bigger 'launch').

Chris, would you mind sharing more about how you use Jing's history? Like, what are some examples you've run into in the last week or two where it came in handy? (you could start a new topic tagged with TechSmith Capture).


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Ken Theriot

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Thanks. I managed to get Capture to work from Screencast. I could draw boxes and arrows, but not tex. I say what appeared to be a text tool. But nothing happened when I clicked it?
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Paul Middlin, Employee

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Click and drag to draw out a callout?
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Ken Theriot

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Tried. does not work. Here's a quick vid I just did with (ironically) Snagit (I'm in trial mode) https://www.screencast.com/t/6ji92dNnMf0
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Paul Middlin, Employee

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I'm sorry if it sounds like I'm repeating myself, but, are you just single-clicking to try to place the callout, or are you drawing it out the way you did the rectangle shape?
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Ken Theriot

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Aha! OK, I was waiting for a vertical line to appear (as happened in Jing, and as happens in every graphics program I've worked with, like Photoshop and even Snagit and Camtasia. But now I see you have to drag a section to create it first. Weird but I know now. Thanks!!
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Paul Middlin, Employee

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Great. Thanks, it's helpful to know it didn't match your expectations.
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dean

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Been using Jing for a decade... and is the reason for my screencast subscription as well as the jump to Camtasia.  I still use Jing for fast use even though I use Camtasia too. 

The new tool through screencast is clunky.  A simple change to mp4 output to Jing would be better especially with other alternatives out there (I won't name them here).  I want my Jing back.  I don't want to stop being a Techsmith customer, but this is forcing me to go with the alternatives :(
(Edited)
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ohheyyo

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A simple change to mp4 output to Jing would be better
I don't think it is that easy, most likely the tool itself (or at least the front end) is using flash.  They probably have to re-code it from the ground up, it is not as simple as just changing the output.  I mean I could be wrong but that is what my understanding is.

Think of old "flash only" websites or online games, if you have some flash website you can't just copy that to use JS / mp4, flash is totally different "language" so to speak.  You have to totally remake it in most cases.
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Joe Morgan

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Hey dean,

I don't have any first hand knowledge as to why they are forcing users to upload videos to Screencast???
I suspect its a ploy to market the purchase of Screencast accounts. Considering it's become a volatile storage environment.

Meaning???
If you or no one else views your video for a year. "Which is not an incredibly long time" the video will be automatically deleted.
Unless you pay annual fees for a Screencast account.

You could download the video and save it. Another step in the process.
But that's burdensome. They did this for a specific reason. It wasn't a user friendly change, and there was most certainly a motive behind it.
Good News? You will be able to save images to directly to your computer.

Under most circumstances, I would say after using Jing for free for 10 years. You've done well. Throw the developers a bone. Purchase SnagIt and use it instead.

Since you're a Screencast subscriber. You haven't been tagging along for a free ride. To you I say weigh the options.
If theres enough negative fallout over this change. I suspect TechSmith will bend and allow local saving down the road.
 
Regards,Joe
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Paul Middlin, Employee

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Dean, 
While TechSmith Capture is launched from the Screencast website now, and we'll certainly retain that option, we are working on making it run from your desktop just like any other installed app. 

What does everyone here do with their Jing videos now? I'm not aware of anyplace other than Screencast that would take or easily play back a SWF file. As a result, we definitely have the impression that that's where 99% of these videos are going- to Screencast, for quick sharing with others.
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Sean

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I converted the Jing SWF videos I wanted to keep to MP4. I have no use for Jing screen capture any more, because built-in OS screen captures are just as easy. SnagIt is difficult to use, because setting up hotkeys is just not intuitive. I have SnagIt and, if I use it, which is rare, I just capture everything on a delay and then edit it after (the delayed capture is the reason to use it).

I would use Jing for video again if it output MP4.

My MP4s tend to end up in Blackboard, emailed, or posted using Dropbox.

Cheers and happy new year all,

Sean
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ian.oyston

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What did you use to convert Jing SWF videos to MP4?
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Sean

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Camtasia on Windows (the Mac version wouldn't do it).
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Rick Stone

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randy

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I still use the 2008 version of Jing which lets me upload to my own protected ftp server.  Jing is one of my favorite apps of all time. I use it 10 times per day at least.  I use snagit for videos these days but find that it is too slow and cumbersome for quick screenshots with simple annotations. I am hoping you make the new jing with the best of both worlds. As quick and easy to screen shot and annotate as jing 2008 with one click ftp / google drive link to clip board. I don't need it to be free.  I dont want to see ads.   
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BrandonTanner

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TechSmith, you guys really had an AMAZING product with Jing. It was better than all the others you make. The simple ease of use was great. I was a power user (purchased Jing in 2010/2011). I'm very sad to see this software go down the drain in favor of other software you make that is no where near as good or easy to use. To make matters worse, the current Jing won't even work on MacOS, and you say to use the new software, yet the new software doesn't have screen capture with annotate. So I'm just out of luck I guess. Please listen to your customers, every person on this page is advocating for Jing. Wake up!