TechSmith Jing 2019 Announcement

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  • Announcement
  • Updated 3 days ago
For over a decade, TechSmith has continued to provide Jing as a free screen capture and screen recording tool. Jing still proves to be of significant value to our customers based on the positive ratings and high number of downloads.

With Adobe’s plans to retire Flash at the end of 2020, Jing’s current video format .swf will no longer be supported by web browsers.

As a result, we have evaluated the future of Jing and have decided to build a new modernized replacement tool.

We remain committed to offering a free solution because we are passionate about making it easy for anyone to teach, train, and explain concepts visually with images and video.

To achieve this, we have decided to build a new recorder rather than update Jing. Building a new tool will allow us to update the code structure of our free recording tool and offer modernized enhancements including a new approach to the UI that better mirrors the recording functionality of our other flagship screen capture products, Snagit and Camtasia.

Our goal is to roll out this new recorder in phases, with updated video functionality being prioritized and available first in order to provide users with an improved screen recording experience well in advance of the Flash retirement.

Future phases of this new recorder will include image capture and annotation functionality.

Jing users will get email updates on progress via the email address they used when setting up their TechSmith account, and we will continue to post additional information here as well throughout the year. So keep checking this forum for progress updates.

-Team TechSmith
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Robert R., Online Community Admin

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Posted 6 months ago

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John Tait

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Thanks for this information.  I'd be interested in a basic "Home" version preferably at no cost..!!
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Matthew

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I never knew the product existed.  Why don't you just have a "Snagit Free" version to consolidate and provide an upgrade path to the paid version?
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sabrierley

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I look forward to being in the loop and kicking the tyres.

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Lukasz Szyrmer

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Jing's biggest selling point has been ease of use and the number of clicks to get stuff grabbed and shared. I am a SnagIt customer and still prefer the Jing UX for most of what I do.
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ssmith

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Does this mean if I create a video with Jing  before Flash goes away, it will eventually not work? Will the replacement tool still have the 5 minute time limit? 
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Paul Middlin, Employee

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that is correct- the video files that Jing creates are Flash videos, and will eventually cease to work.
In the mean time, I highly recommend you try out Snagit, which has a free trial, and makes ".h264 MP4" videos, which are current and compatible in all browsers.
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Sean

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The Snagit interface is wonky, though. ;) Jing was/is much cleaner. Waiting with baited breath for the beta ....
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Paul Middlin, Employee

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What do you find wonky about Snagit's interface? Thanks for the feedback!
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Sean

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I find the gui to be a hodgepodge design that's unintuitive, I find it difficult to set captures that are useful, and in the end, using Jing to capture and then pasting into CorelPaint or Photoshop just easier to do. Moreover, for quick annotations, much easier to do in Jing and throw on a callout with some text and highlight something, then copy and paste into a email and done. I use macOS and windows 8, 10, but find the Snagit interface just awkward.
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Sean

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I would add, I am a Camtasia user and a SnagIt user, though I rarely use SnagIt.  I am going to upgrade Camtasia in the next few weeks, now that the semester has started. Jing was much easier for me to push on my students than something like SnagIt, though I did send an unanswered request for classroom pricing to sales ;), I don't really need that.
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Rick Stone

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Interesting thread. From a long time SnagIt user, I do all my post capture editing in SnagIt itself and I would find using CorelPaint or Photoshop to be totally unintuitive and very clumsy.

Perhaps I'm simply too deep in the forest to see the trees, but I don't find the UI unintuitive at all.

However, I do admit that since the introduction of Favorites, when I need to use a different tool that I haven't saved as a favorite,it becomes tricksy to find the tool. But I think that's just human nature. For example, my wife's telephone number is in my phone. I never have to dial it. So I'm often hard pressed to say exactly what that number is. Heaven help me if I ever get sent to jail and need to call and don't have my phone!
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martin.pedersen

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When support stops, on the Adobe Flash file format, what will happen to already recorded and shared videos? ... deleted, or converted?
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Paul Middlin, Employee

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Neither- they'll remain as is, and browsers will slowly phase out support for playback.
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vicnevicne

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In my view, if you updated Jing with just mp4 output format (and corresponding Screencast support) + restored FTP upload functionality and zero change to the UI/UX, I'd gladly pay a small fee for it. The UI (in my view again) is just about optimal.
My typical case is requesting support to a helpdesk : capture the screen area with the error message, highlight it with an arrow, upload and share it, paste link in chat window, all in 5 clicks (+ ctrl-V), unbeatable...
Keep on the good work !
Vicne
(Edited)
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Sean

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I would do this: "if you updated Jing with just mp4 output format (and corresponding Screencast support) + restored FTP upload functionality and zero change to the UI/UX." No fee though.
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Chris Moutray

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Like other people here I love Jing because of the easy of use. I don't use it for video capture so just screen grabs. 
Features I love:
- being able to draw arrows and boxes with text is so simple
- the no bs copy-to-clipboard (Capture Image > Copy)
- keeping a history of previous screen grabs 
- PrtScn button to start the screen grab
The one reason I've tended to use it less is because it crashes more often than not in a multi-monitor environment. Wish there was a fix for this one problem and I'd gladly keep using the current version.
(Edited)
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Lukasz Szyrmer

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also have issues in a multi screen environment
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Amy Clayton

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Please reconsider and fix Jing. I would pay for Jing and like it much better than SnagIt. I have used both tools, but Jing has been my go to tool. Jing allows me to get my job done much faster than SnagIt.  I had to stop using Jing today as it now has too many glitches. It is a sad day. I will miss it.  Thanks for all the years I was able to use it. It is very much appreciated!
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aduplessis

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Hi! We will keep making instruction videos but we already made a lot that are very important for us to keep. In order to avoid losing to much work, is it possible to know:
1) how long the videos that we made with Jing in the .swf format will be available?
2) is there any way we can download our videos to then be able to convert them into a format like mp4 that will keep working?
Thank you very much!
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Paul Middlin, Employee

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For our free account level, videos are kept for 1 year since last viewed. So, content that nobody is viewing is deleted after 1 year.
If you subscribe to Screencast Pro, no content is deleted.
You can download videos from Screencast's site as well to convert, and take advantage of the "replace media" feature to put the converted video back up in its place while keeping URLs you have shared in place.
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aduplessis

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Hi Paul, thank you for your answer. We know about the 1 year, we look at them very often so it's never been a problem for us. So just to make sure:

So if I subscribe to Screencast Pro, either Monthly or yearly version, I will be able to download my videos and convert them so we never lose them, right? And then for the videos we will make in the future you recommend we stop using Jing and chose another product like snagit? I wonder because Jing is still available for downloading on your website.

Thank you very much if you can give me another round of answers I would be very grateful! Have a good day,
Ariane
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Paul Middlin, Employee

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That's right, you can do that to transcode and keep your videos.
For future videos, yes, stop using Jing. Snagit is a great and robust choice for sure. For a free alternative, you can use the feature we just launched in Screencast that allows you to record videos. 
That doesn't yet entirely replace Jing, because it doesn't do screenshots/editing, but it does do video and that's your greatest concern right now.
Jing will remain available until we feel we've replaced enough of its functionality with this new tool (namely, screenshots and simple edits in addition to the video recording).
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bobrobapex

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Paul, does Screencast now include something that will convert the stored videos to a supported format (e.g. MP4)?
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Paul Middlin, Employee

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Not currently. We are exploring what it would take to convert active content, for Pro users. It is not easy or free for us to do, but we do understand what a challenge this is for our customers. While we aren't responsible for retiring flash/SWF or browser support for it, we do get how you are impacted and are trying to make something work. 
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Richard Ravich

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Apple released Catalina today and I'm not updating until the jing replacement is available.  Any outlook on when it will be released?  Jing is one application that I use daily and can't live without!
Richard
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Robert R., Online Community Admin

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Hi Richard!

We're still working on the replacement, which you can see more about here (under the "Read More"). Note that we do have a Recorder up and ready for use at Screencast.com, where you can record straight to MP4. We're still working on the image capture part, but we'll get there so be sure to follow this page for more info!

-Robert
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fission6

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Most people I speak with use Jing for quick and easy screen capture with annotation, not the video recorder. Seems like TechSmith may be prioritizing the wrong feature.
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bobrobapex

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Will the Screencast screen capture component include a desktop app for Mac and Windows, or will we have to go to the screencast site in order to use it?
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Paul Middlin, Employee

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It will indeed include a desktop app for Mac and Windows.
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Joe Morgan

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Will you be able to save directly to your computer with the desktop applications?
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Paul Middlin, Employee

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For images, yes. For videos, no- the intent is to get them to Screencast so you can share them with others and take advantage of the features we are building on the web such as analytics, trimming, a lot more coming in the future.
That may seem odd, but it's not different from Jing today. While could technically save your Jing video locally, there isn't anything you can do with a SWF file other than host it on Screencast anyway.
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Joe Morgan

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Thanks,
If you can download the videos. That's a slower way to go, especially since uploading can be a pretty long process.
At the same time, its a free program.One could purchase SnagIt or take a different approach.
Regards,Joe
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Paul Middlin, Employee

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Yes that is true, you can.
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bobrobapex

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Looks like the best option going on MacOS Catalina for screenshots will be the built-in screen capture tool (Command+Shift+5)
(Edited)
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Paul Middlin, Employee

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For the moment, that is true, until we have a fully functional tool with Catalina support.
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derrickmoyer87

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Built in tool is ok, but the biggest missing part is no easy way to insert arrows, boxes, etc.  Jing is just the best tool out there, hands down.  The new tool can't get here soon enough for me!
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anahataishaya

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Command Shift 5 is at least a quick answer for now. Wow. Thx @bobrobapex
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Sierra Samuel

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command shift 5 works, but what if you need to send a link to the screenshot?
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Paul Middlin, Employee

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If you download the latest version of TechSmith Capture for Mac today (or 'check for updates'), it has image capture & upload. That's coming soon to Windows as well of course. Annotation (arrows, frame, highlighter, callouts) is next after that.
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Rick Stone

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Hey Paul, are you saying here that a version of the Capture application is coming soon for Windows? Or was it just saying that some new feature is being added to one of the Windows applications?

And if it's a new app, is it the replacement for Jing?
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Hannah

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The only "TechSmith Capture for Mac" I see sends me to an app for my phone... could you post the link to something I can use on my computer? (I love Jing, love that I can select the part of my screen I want to capture, and of course love the annotation)
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Paul Middlin, Employee

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This article is a little vague about the name of the app, but it *is* called TechSmith Capture and right now the only place to get it is from inside of Screencast (where it sends its content, just like Jing):
https://support.techsmith.com/hc/en-us/articles/360033233672

The app is there for both platforms but *today* only the mac version has image capture, and Windows will get that in the next couple weeks.

Then later, image annotation will follow.

The big thing this app has now that Jing doesn't is much, much better video capture. We started there because that's the biggest problem with Jing right now- the Flash video format that Adobe is killing off. 
This app has longer videos, webcam recording, and system audio (computer sounds) recording.
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bobrobapex

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Downloaded the app for MacOS.  Option-Shift-1 shows as a shortcut for capture but only works if the Capture window is in the foreground, and after the capture there are no annotation options.  Will wait to try it again when the features come available.
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Paul Middlin, Employee

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Yes, annotation is coming soon, but not in there yet.
Thanks for the bug report on the hotkey.
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temakru

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Jing used to be the best screenshot tool for me. Please get it back on wheels. I'm ready to donate.
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Hannah

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I love Jing--so easy, so intuitive, please make the replacement as easy and lovely
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Aleena Dennis

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it seems good idea so I wish you good luck 
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arculton

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My concern is that I am paying to store my jing videos and screen captures. I now cannot use them and it sounds like I will never get them back.....
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Sean

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Screen captures are png, so those aren't affected, right?

Videos are swf. They should still run in Flash player somewhere.

Alternatively, the Windows version of Camtasia (not the macOS one) could open SWF and create MP4.

Sean
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melissa

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I just want the ability to take a picture and size it.  I loved Jing!!!   I don't need the video.  Is there another app that does this??  I used Jing ALL THE TIME!!! It was so simple and easy.  Why make things more complicated?  
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paulwilliamengle

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Have they fixed Jing for the .swf issue? I'm a Camtasia/Snagit user, so I never used Jing, but I would imagine this is painful for teams that use Jing on a large scale. 
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David Suarez

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this sucks man, i want my jing back, sometimes the most basic tools is what we need/want. Going to cancel my sub (that has been active for nearly a decade) because of this 
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Paul Middlin, Employee

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Our intent is for TechSmith Capture to give you that same basic simplicity, while at the same time being more capable than Jing was (latest OS support, better recording, webcam, etc). 
I hope you have the time to check it out as we iterate on it.
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David Suarez

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well some of us want the basics, and thats what jing had to offer. It was super simple and effective. i cancelled my membership bc your unwillingness to make simple updates to OS. Mind you i was a jing subscriber for nearly a decade 
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Rick Stone

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Hey Paul, for those of us that are watching this thread, does the present "Capture" that we have installed have any intelligence built into it? For example, if I fire it up occasionally, does it check for updates? Or will updates be announced using another avenue, such as this thread?

I use SnagIt and Camtasia regularly, but aside from testing something, I almost never have to launch Jing. 
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Paul Middlin, Employee

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Yes, it will automatically update every time you run it, in the background while you use it, and you'll see the new changes on your next run after that.
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Rick Stone

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Curiosity point here. It seems that comparatively speaking, Capture loads up nearly instantly as opposed to Camtasia.

Is there a plan to link the two? For example, if one has elected to open Capture and capture a video, offer an ability to then be able to share that video over to Camtasia for further editing? Or in the case of SnagIt, share the image over to SnagIt for further editing?

The SnagIt bit was more of an afterthought, but since TechSmith owns the tools, I figured why not? And as I see it, it could be a nice selling point that may convince folks to upgrade to either or both tools.
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Paul Middlin, Employee

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No such plans yet, but it's helpful to hear why that might be useful to you, especially if it could include the needed data to do things like cursor highlighting.

For what it's worth, Camtasia is still probably the best way to start if you're going to edit. Capture is focused on immediate share-ability, where Camtasia is more focused on quality of recording.

That said, you will see Capture getting up to 30 frames per second capture (machine dependent) instead of the 15 limit Jing had.
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jen22201

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Oh dear. Just bought a new Mac only to find out this dreadful news. I use Jing every day for screen grab and annotation. I'd pay the $50 for Snagit, but it doesn't seem to work on Catalina and doesn't have annotation anyway. Now what? 
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Paul Middlin, Employee

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Snagit definitely works on Catalina and has annotation as well. It actually has many more useful annotations, as well as convenient effects, step by step templates, video trimming, and more.

Otherwise, sit tight as we keep iterating on Capture to get annotation in there over the next couple months!