TechSmith Jing 2019 Announcement

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For over a decade, TechSmith has continued to provide Jing as a free screen capture and screen recording tool. Jing still proves to be of significant value to our customers based on the positive ratings and high number of downloads.

With Adobe’s plans to retire Flash at the end of 2020, Jing’s current video format .swf will no longer be supported by web browsers.

As a result, we have evaluated the future of Jing and have decided to build a new modernized replacement tool.

We remain committed to offering a free solution because we are passionate about making it easy for anyone to teach, train, and explain concepts visually with images and video.

To achieve this, we have decided to build a new recorder rather than update Jing. Building a new tool will allow us to update the code structure of our free recording tool and offer modernized enhancements including a new approach to the UI that better mirrors the recording functionality of our other flagship screen capture products, Snagit and Camtasia.

Our goal is to roll out this new recorder in phases, with updated video functionality being prioritized and available first in order to provide users with an improved screen recording experience well in advance of the Flash retirement.

Future phases of this new recorder will include image capture and annotation functionality.

Jing users will get email updates on progress via the email address they used when setting up their TechSmith account, and we will continue to post additional information here as well throughout the year. So keep checking this forum for progress updates.

-Team TechSmith
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Robert R., Online Community Admin

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Posted 10 months ago

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pequickster

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Yo, is there a definitive date for this new-fan-dangled screen capture tool y'all are supposedly building??? I updated to Catalina and now I'm stuck with Mac "native screen capture"... which leaves a lot to be desired. I don't care about video either... 
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BrandonTanner

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i'm in the same boat
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Paul Middlin, Employee

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I can't give you a definite date yet, BUT you can download what we have so far via Screencast.com. It doesn't have the annotation yet, but it does have screen capture and video recording.
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BrandonTanner

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Honestly sir, I did that already, and wasn't impressed. It was NO WHERE near as easy to use as Jing, and very disappointing. If that is going to be the Jing replacement, then I'm out. Hoping that isn't the case :(
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BrandonTanner

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The goal for me when I started with Jing 10 years ago was to show people something quickly, and the Jing from 10 years ago did that remarkably! Bravo to the designers back then. But with the new software, it took like 20 min preparing a diagram to show someone something. I also didn't know the first time I tried it that annotate was not in there, because I spent 10 min looking for it. Too many clicks. Try to imagine someone wanting to spend less time operating your software, and more time communicating with others. p.s. i'll be happy to help beta test. I use Macosx, Linux, and Windows, and in that order ;) I'm a software engineer too.
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BrandonTanner

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Also, I've seen others mention it on other threads, but if Flash support is the only reason for Jing to not work, why not just provide another format like mp4? I don't think anyone here cares about Flash, and the only reason we did back then was just to be able to play videos in a browser without plugins. But now with html5, you can play mp4 natively in the browser. I also know yall want to re-write Jing with newer code, and I can understand that. But why not just re-write Jing to have the same interface and work the same way, but with newer code? Jing clearly has a fan following. Why disappoint? :) I'll gladly buy a working version of Jing again
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Joe Morgan

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SnagIt has undergone a similar transformation. It takes more clicks to accomplish the same thing these days.
My opinion? If they released a new and improved Jing. One thats simpler to use and outperforms SnagIt.That produces mp4 video as well. SnagIt sales could take a hit.
You can fill in the blanks.

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BrandonTanner

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and don't forget remove the old 15 min limitation in Jing, forgot to say, I hated that.
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Paul Middlin, Employee

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I'll be completely honest with you guys- with as many other things TechSmith had to focus on, and no real revenue model for Jing, its code was ignored for too long. So little of it was reusable. With TechSmith Capture, we're building on top of a shared codebase that Snagit and Camtasia use as well for the difficult 'guts'. It's also a key part of what we're doing with our services in the future, so it will get the attention that you deserve. 

We do think the usability needs some work, and that will be our focus in the coming months, but it helps to hear from you guys what you like (and don't). I don't think it is as simple as "just make it like Jing". So, I thank you for your participation in this discussion, and it will be an important ingredient in our roadmap.
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BrandonTanner

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Thanks Paul :D
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fredrik.vestin

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@Paul Does "in the coming months" indicate that you don't intend to release anything anytime soon for screen capture (not recording)? May I suggest to get an early version out there for people to try that you can gather some feedback around and not wait until it's "done" to release it. My personal feature wish list

crop/pixelate/blur/hilight
arrows, rectangles/lines/circles
numbering (circles 1-10 etc.) for step instructions
Save locally or to cloud

That's it, less is more.
/Fredrik
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Rick Stone

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@Brandon - I believe the limitation was five minutes. ;)

@Joe - I'm just one little rowboat in this vast ocean, but I have to say that I disagree with your assessment of things taking more clicks to accomplish. If anything, I've seen efficiency improvements. ESPECIALLY with the advent of the Favorites feature. I find myself far more productive now than I was with earlier versions.

But like anything else, your mileage may vary depending on what you are doing. Who knows, it's possible your own workflows do take more steps. Only you can speak to that.

Cheers all... Rick :)
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BrandonTanner

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Thanks @Rick, I remember there was a 5 in there somewhere.

@TechSmit Maybe it can be updated to 30 min if there has to be a limit? I remember that was a drag for me. I had to make multiple videos and then combine them later with software. I don't think the software really should have a limit, but maybe the cloud feature was the reason? Could we have unlimited recording time for Jing itself, but then maybe the cloud feature only lets you upload videos that are n# of min or less?
(Edited)
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Paul Middlin, Employee

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There is no limit to the recording length in TechSmith Capture, plus it also has webcam and ability to record your computer's system audio.

Fredrick, no I did not mean you'll see nothing. We are releasing regularly, and I expect us to ship quite a few incremental versions throughout the coming months. Fix a thing, ship it. Add a feature, ship it. We don't have a beta program because we are expecting to put out changes quickly and implement feedback as it comes in.
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Rick Stone

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"...and implement feedback as it comes in."

Presumably the feedback avenue is this forum?

As new versions are made available, will there also be announcements here in this forum?
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Paul Middlin, Employee

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This probably won't be the only place ;) We hear directly from people via Support, customer service, and (... I hope soon...) to add a feedback form link in the product.

If you guys would like to see posts here, we can do that, as new things are added/changed. We'll be making a new GetSat section for TechSmith capture rather than continuing to reuse the Jing one.
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Joe Morgan

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You're right Rick, there are literally hundreds of complaints about the extra clicks required to do things in newer versions of SnagIt.
And somehow you're one little rowboat in a vast ocean that is unaffected by this.
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Rick Stone

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I think a perfect example here would be using this very forum.

In the past, when replying to a post, if one needed to capture and insert an image, they first had to open SnagIt (or Camtasia, or Jing or whatever) and grab the image. Then they would have to save it. So saving required clicking File > Then Save or Save As > Then typing the name and possibly navigating to a specific location to save a temporary file, then clicking the Save button to just get the image where you can finally upload it to the post.

But since TechSmith developed the drag and drop functionality, you can skip saving. You just click the camera icon in the thread, then click and drag the image from the SnagIt recents tray to the drop area for the forums. That seems to save several steps.
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Joe Morgan

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What about the removal of the Quick Access Toolbar Rick?
How many thousands of clicks over time has that added to the workflow?
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Rick Stone

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I provided what I feel is a pretty solid example of how many clicks were eliminated with one of my own workflows making things a lot more efficient. 

It would be nice to see a solid example of how the missing Quick Access toolbar has increased clicks for anyone. Especially given the fact that we do, in fact, have a toolbar that may be customized in the current release.

I'm sure TechSmith developers may also find the information interesting and helpful as well.
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richard5607

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I like what I see in screencast, but the complexity of using it is so high.  The reason that jing was so popular is that it was SIMPLE to use.  I'll echo the same comments that have been said before -- a simple screen capture application that allows the image to be pasted into a document or email is what we all want.  I'd be glad to pay for jing if tht is the way Techsmith wants to go because I think the application does just want I need.  And, BTW, I don't need the ability to capture movies, just still pictures in jpg format or whatever format is chosen just as long as it is not proprietary.

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Joe Morgan

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Well Rick,

 I have little need for the drag and drop feature. It’s not saving “Me” time. For those that do, it’s a nice feature.

As to your query..................................

It would be nice to see a solid example of how the missing Quick Access toolbar has increased clicks for anyone. Especially given the fact that we do, in fact, have a toolbar that may be customized in the current release.

The Quick access toolbar was removed starting with SnagIt 13. Virtually everyone that used it..... has had to increase the number of clicks required to perform tasks.

Let’s see, that’s potentially how many millions of customers increasing their click total? This would start after upgrading to SnagIt versions 13-2020? When the toolbar went missing. Could that add up to Billions/Trillions???  

There were 200 something commands available through the Quick Access Toolbar. Triggering these actions,tools,effects,etc. Required 1 click on the icon. These actions include access to tools, save, print, send to, effects, etc.  and so on. How many additional clicks are required Now???

The number of commands you can add to the toolbar and trigger with one click? Is dependent upon the screens resolution. Using my 2K monitor, There’s room for about 128 icons. I used the ruler tool in Photoshop and did the math. “In case you were wondering” I used about 50 back in the day.



Then, there’s the ability to assign custom keyboard shortcuts to these commands/etc. and so forth.

With SnagIt.  Most commands don’t have a keyboard shortcut to begin with. Overall, the ones that do........... “Cannot be customized”.

Enter the Quick Access Toolbar............  



Bottom Line......... since removing the Quick Access Toolbar. Collectively, how many of minutes of time has been lost/wasted? How many additional mouse clicks?

Regards,Joe

(Edited)
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Jan Borup Coyle

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PLEEEEEEEEEEEESE !!!!

Do NOT change the sun-capture.... this sun make me happy all day.
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Paul Middlin, Employee

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What makes you so happy with it? What part about it brightens your day, or makes things easier?
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Jan Borup Coyle

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A lille Strange question but all right..

What makes you so happy with it?
All the many people including myself I have installed it on there computer, always have a little better day, when you always see the sun capture on your screen, and sometime just to have fun, drag the sun icon a little around the screen... Yes.. nice day.

What part about it brightens your day, or makes things easier?
Same as above, when you always see the sun, you will always keep it in mind to use it, and nothing to change I my mind, the tool works as it should do, so the only this the tool is missing is saving the video in MP4 format, and you are done.

Thanks
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Lukasz Szyrmer

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Nr of clicks is not just on one path, it's also taking into account frequency of what's needed. Being able to do a quick snap and arrow, or shared desktop + commentary... That's what's i needed most frequently and could do both with minimal fuss.
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Dimitri R

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Agreed. Lightweight, accessible through a configurable keyboard shortcut.

Looks like TechSmith is throwing a great productivity tool through the window. While I'd be happy to pay to keep it, I'm not even daring to take Snagit as a trial.
(Edited)
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Rick Stone

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Personally, I think it's an unfair assessment to state that TechSmith is just "throwing a great productivity tool through the window". 

That statement unfairly characterizes their actions. As far as I'm aware, Jing is still there and available, but it may no longer work for some. And what it produces is antiquated. (If you are upset about this, your beef isn't with TechSmith, but with the now deceased Steve Jobs. After all, it was Jobs that decided it was time for Flash to die.)

Further, TechSmith is, in point of fact, actively developing a tool to replace Jing. So it's not as if their long range goal is to just dump a tool and leave folks hanging. They are forced to respond to a changing playing field. As such, I'm certain they are trying to be as proactive as possible. Keep in mind this tool has been offered completely free of charge. So it baffles me as to why they feel the need to develop such a thing, as there really isn't any profit motivation.

I'm puzzled by the comment about not even daring to try SnagIt. Not even as a trial. That seems to suggest a very close minded stance. And that's sad to see.
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BrandonTanner

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@Rick just a correction, while there may have been a free version of Jing, there was a Pro version too, that many of us paid for. So let's not act like everyone got it for free ok
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nightsong

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I tried Snagit after first seeing the announcement... and honestly, it was pretty intrusive compared to Jing's sun. 

I already maximize my screenspace across two monitors and wish for more, it was really a lovely experience to be able to leave that tiny, golden, semi-opaque circle sitting unobtrusively on the top of my screen, so I could spontaneously grab work-in-progress screenshots of whatever software I was working in at the time.  My software typically consists of many different windows and buttons, with me keeping my eyes on multiple areas at once (I work in 3D modeling), so having a low-profile, constantly-on-hand capture tool was a real godsend.  It helped me through college for the same reason, and saved my bacon with more than one professor that I had these impulsively-taken screen captures to refer back to.  Any time I was sure one of my apps was about to crash, I could instantly grab the whole screen right before it vanished.

If I have to have a large box on my screen with bold red, black, and blue, like Snagit, I'm just not going to use the software.  I can't evaluate the color balance in a composition, or the textures on a model, with bold primaries staring me in the face, and I need the space where that sizeable box is sitting for other things.  It's literally too big to use.  I am not trying to be a snob or a PITA, but Snagit became a huge hiccup in my workflow.  Maybe it's because of the nature of my work.  Thinking about every piece of software in my quick-access bar, they've all gone to pains over the years to make the sleekest, neutral, unobtrusive UIs so as to give us a blank canvas for our art.  Using Snagit was like throwing a protesting rooster in the middle of a quiet plaza of roosting pigeons.

My elderly mother, who started out learning tech when I was a baby but doesn't like complicated things anymore, was also able to use Jing because it was so user friendly.  Click, drag, capture, done.  It allowed me to problem-solve issues with her computer more easily because she could save error messages, and it made it easier for her to save the memes she loves to share with the family.

If you need to move video capture to another tool, then fine, but at least leave us with Jing and image capture.  Recording videos, at least for me, is typically a more deliberate process, so I'd be more willing to fuss with the extra windows.  But, for on-the-fly screen captures to update my colleagues and take process-shots for my portfolio, absolutely nothing beat Jing.  It's just that good.

Streamlined.  Low-profile.  Click, drag, done.  That it would snap to just the window I needed made it even more perfect.  I can't even begin to count the times I would snap up a screen in the second it was about to close, so I could capture the sliders, settings, fields, and dials and get back to where I was working with a lot less stress.  You could say I used it as second-tier generalized app recovery software, just because it was so responsive and easy to use.  Its lossless PNGs were perfect to capture every single detail.

I honestly wish all software was as sleek as Jing is now.  It was -- is -- the software by which other software should be judged.  It set the bar, and it set it high.

If I have to pay a monthly fee for it, then fine.  I have to pay for a zillion different services these days anyway, at least this is one I know I'll use every day.  Totally worth it.  Can I keep Jing in its current form in perpetuity if I sign up for one of those Screencast pro packages?
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Rick Stone

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I'm guessing you are unaware that SnagIt can be configured to behave pretty much like Jing, where it collapses to a small thin blue line that expands like Jing does when you mouse over it?

(Edited)
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nightsong

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Hold on, Snagit isn't responding.
Maybe if I change the affinity on my ongoing render so it uses fewer cores.
Nope, that didn't work, Snagit isn't responding even though it now has four cores to work with.
Loading it from the Taskbar isn't working either.
Ok, killed the old Snagit process and loaded it fresh again.

To answer your query:
https://www.screencast.com/t/DKUNg8u83ElB
https://www.screencast.com/t/S103CKDiSx

For some reason I can't seem to get Snagit to actually take a capture now, possibly because my free trial should have expired.  I'm not getting a prompt to tell me that, though.  It just sits there like a brick with some things responding, some not.  I mean, I was already on the fence about purchasing Snagit because I -do- need to keep a documenting tool handy, but if it's this buggy, I'm thinkiiiiiiinnnnnng not.

It's a good thing Jing still works or, boy, I wouldn't have been able to give you visual examples at all!
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nightsong

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Oh, hey, guess what, I just got a popup telling me my trial was over!  I opted for the extra 15 days (that was lovely of Techsmith to offer us that) and now I get to stare at a slowly animated marquee.  I feel like I'm reliving the early web days when they had to add blinking text to every page.  There's definitely a "trying too hard" feel to it.

And, legit, not just me being sassy, the transitions from window to window are making me a little nauseous.  I'm not usually affected by visual cues that way so it's kinda weird to me.  Something about the ease-in-ease-out is off.

I think I'm just going to stick with my Jing which is safe and healthy to use.
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vicnevicne

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I'm amazed at the progress other companies are making. I installed the screencastify.com (noticed the name similarity?) extension for Chrome a few months ago to capture a sequence in mp4, and I keep getting notifications of new features they are adding... 
Granted they still only do video video for now, so I use Jing for stills and screencastify for videos, but if they add annotations, I might switch to using only their solution.
I would never have thought Jing could one day be replaced by a browser extension though.
@Techsmith, I think it's time to wake up...
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mariaojob

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Please just bring jing back to Catalina. If it works, why take it away.