TechSmith Jing 2019 Announcement

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  • Announcement
  • Updated 1 hour ago
For over a decade, TechSmith has continued to provide Jing as a free screen capture and screen recording tool. Jing still proves to be of significant value to our customers based on the positive ratings and high number of downloads.

With Adobe’s plans to retire Flash at the end of 2020, Jing’s current video format .swf will no longer be supported by web browsers.

As a result, we have evaluated the future of Jing and have decided to build a new modernized replacement tool.

We remain committed to offering a free solution because we are passionate about making it easy for anyone to teach, train, and explain concepts visually with images and video.

To achieve this, we have decided to build a new recorder rather than update Jing. Building a new tool will allow us to update the code structure of our free recording tool and offer modernized enhancements including a new approach to the UI that better mirrors the recording functionality of our other flagship screen capture products, Snagit and Camtasia.

Our goal is to roll out this new recorder in phases, with updated video functionality being prioritized and available first in order to provide users with an improved screen recording experience well in advance of the Flash retirement.

Future phases of this new recorder will include image capture and annotation functionality.

Jing users will get email updates on progress via the email address they used when setting up their TechSmith account, and we will continue to post additional information here as well throughout the year. So keep checking this forum for progress updates.

-Team TechSmith
Photo of Robert R.

Robert R., Online Community Admin

  • 1616 Posts
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Posted 7 months ago

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Photo of Matthew


  • 29 Posts
  • 22 Reply Likes
I never knew the product existed.  Why don't you just have a "Snagit Free" version to consolidate and provide an upgrade path to the paid version?
Photo of Lukasz Szyrmer

Lukasz Szyrmer

  • 3 Posts
  • 8 Reply Likes
Jing's biggest selling point has been ease of use and the number of clicks to get stuff grabbed and shared. I am a SnagIt customer and still prefer the Jing UX for most of what I do.
Photo of vicnevicne


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In my view, if you updated Jing with just mp4 output format (and corresponding Screencast support) + restored FTP upload functionality and zero change to the UI/UX, I'd gladly pay a small fee for it. The UI (in my view again) is just about optimal.
My typical case is requesting support to a helpdesk : capture the screen area with the error message, highlight it with an arrow, upload and share it, paste link in chat window, all in 5 clicks (+ ctrl-V), unbeatable...
Keep on the good work !
Photo of Sean


  • 17 Posts
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I would do this: "if you updated Jing with just mp4 output format (and corresponding Screencast support) + restored FTP upload functionality and zero change to the UI/UX." No fee though.
Photo of BrandonTanner


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completely agree. the UI for snagit, camtasia, screen recorder etc is way too many clicks. Jing was the best UI/UX out of all of them. TechSmith, for the love of god please listen to your customers! Fix Jing. Right now it doesn't work on MacOS Catalina, and the new software isn't ready yet, so right now I'm just SOL! :( very disappointed.
Photo of Chris Moutray

Chris Moutray

  • 1 Post
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Like other people here I love Jing because of the easy of use. I don't use it for video capture so just screen grabs. 
Features I love:
- being able to draw arrows and boxes with text is so simple
- the no bs copy-to-clipboard (Capture Image > Copy)
- keeping a history of previous screen grabs 
- PrtScn button to start the screen grab
The one reason I've tended to use it less is because it crashes more often than not in a multi-monitor environment. Wish there was a fix for this one problem and I'd gladly keep using the current version.
Photo of temakru


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Jing used to be the best screenshot tool for me. Please get it back on wheels. I'm ready to donate.
Photo of melissa


  • 1 Post
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I just want the ability to take a picture and size it.  I loved Jing!!!   I don't need the video.  Is there another app that does this??  I used Jing ALL THE TIME!!! It was so simple and easy.  Why make things more complicated?