TechSmith Now Putting Ads on my Computer! GOODBYE TECHSMITH

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  • Problem
  • Updated 1 year ago
Boot my computer up today and I'm alarmed and wondering whether it's somehow been infected because right in the middle of my screen is an ad for Camtasia. Then I see it's being generated by SnagIt. Popping up ads like this is the lowest scumbag tactic there is and I'll never touch another TechSmith product again. I didn't buy your products so you could use my machine to advertise your products. Truly despise companies that pull this BS.


  
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David

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  • Outraged

Posted 1 year ago

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Rick Grunwald

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Agreed on the popup craze. Why not contact tech support and see if they can help shut it off?
You can Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday
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Chris Larson, Snagit Technical Product Manager

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Hi David,

We apologize if this came off as a sleazy tactic to you. It popping up out of context like that is not our intention. We want messages like this to open when you do something relevant to the message. And only when the Snagit Capture or Editor interface is on screen. We are making improvements here. More on that in a bit.

We targeted this messaging at folks that use video. If you’ve used video more than 5 times, you got this message. We’ve seen a growing number of folks using Snagit for video, which is great. It’s great for short training videos and quick communicative messages. But it doesn’t always meet the needs for those creating longer or eye catching video. Not everyone knows that Camtasia exists or even that Snagit and Camtasia are made by the same company for that matter. We used this message to try and drive some awareness.

That said, this message got in your way and you didn’t like it. Understood. These can be turned off right now by disabling anonymous usage data tracking. You won’t see another one.


We are going to make improvements to our messaging in an upcoming release. Where messages of this nature, as well as tips and tricks focused directly on Snagit usage, will be more of a banner in Editor instead of a large popup. And they can be turned off without turning off all analytics (which we very much appreciate, it helps us make decisions and helps us know which tools are most valuable to you all).
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Rick Grunwald

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How about just an option to turn off the messages? I don't mind sending anonymous sata to help improve the product.
I am not getting such pop up messages - If these are being delivered through Windows messaging, that can be turned off in the Windows 10 system
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Chris Larson, Snagit Technical Product Manager

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Yup! We'll be adding an option just for that soon. We want the new notifications to be within Snagit and not popups without a parent window. So that's one reason we aren't using Windows notifications.
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David

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Thank you for your response.  However the fact that you think it would have been acceptable to pop up an ad on my computer, if it had only happened as I was in the middle of using your product, speaks volumes.

I also suspect that SnagIt turned on anonymous usage data without my consent during an upgrade, as I make a point of always turning that off.  And this is exactly why, you're not using the data to improve the product, but to covertly spy on users (that it's "anonymous" doesn't changes that) to try and advertise to them.

And BTW, I already own Camtasia.  In both instances however I'll never be purchasing from you again.  It may be a small and unimportant gesture, but it's the only way for people to stop practices like this.
(Edited)
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clyde

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Agreed. Restarting my computer is not an invitation for ads. The practice is disrespectful and violates trust.