Every time I try to record with TechSmith Relay, I cannot use the front facing camera on my surface pro 4. The play back always stutters. When I turn the camera off, it records fine with no stuttering. What is happening?
Hi Michelle, this is a great catch. Is Relay the only application having issues accessing your camera? My Surface Pro currently has Relay Recorder v 514 installed which is only able to access the back camera's preview but fails to actually record the feed. I don't think Relay is configured to recognize the dual camera setup. What version are you using? If you open the Relay Recorder on your Surface Pro, you can click on the drop down carrot beside the help button to see its version. Also, you may want to look at installing Fuse on your surface instead of Relay Recorder. I'll put a ticket in today and keep you posted.
I submitted a ticket and was informed to install some firmware updates to address the issue. I was able to apply the updates through Settings --> Windows Update, which required several restarts but didn't quite fix the issue. I was able to preview both cameras, yet unable to record the feeds. If you don't have any updates either or have any available, you can use the link Techsmith provided. See the message below:
Thank you for sending me your directx diagnostic report. It appears that I was able to find firmware updates that may help with your issues. Can you try the updates to your Firmware from the link below to see if that helps:
Please let me know if you have any questions.
Technical Support Specialist