Techsmith Relay not seeing Silverlight

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  • Problem
  • Updated 3 years ago
Whenever I want to work on a video in TechSmith Relay, I get an image telling me to install Silverlight. I did; it is installed; I rebooted. Still the same message. It is as if TechSmith Relay did not see Silverlight. What to do !!! ???
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benoit.gauthier.circum

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  • confused and hurried.

Posted 3 years ago

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Walter Pelowski, Customer Solutions Engineer

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Are you trying to edit captions?  Is that the workflow you're trying to achieve?

If so, we're working on a replacement to the Silverlight Caption Editor as the Silverlight technology is pretty much dead in most browsers now.  In our next release, we plan to have a Caption Editor that does not rely on this technology.

Walter Mitchell Pelowski
Customer Solutions Engineer
http://www.techsmith.com
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benoit.gauthier.circum

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Thanks for your message. Yes, I am trying to edit captions. What should I do between now and when you issue the new Caption Editor? Not review captions at all? What is your timing for this new Caption Editor?
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Walter Pelowski, Customer Solutions Engineer

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We hope to have the new release out very soon.  I can post a message here when it's available so you can let your admin know it's available.  In the interim, what Web-browser are you using?  You can try using Internet Explorer with Silverlight until the new version of the caption editor comes out.  Browsers like Chrome have stopped supporting it.

Walter Mitchell Pelowski
Customer Solutions Engineer
http://www.techsmith.com
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benoit.gauthier.circum

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I was using Chrome but I will try Edge next time I run into this. Thank you.
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Walter Pelowski, Customer Solutions Engineer

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Don't use Edge as Edge is meant to be paired down and doesn't support a lot of plugins.  Use IE 11 instead.
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benoit.gauthier.circum

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Not easy to find but OK. Thanks.
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Walter Pelowski, Customer Solutions Engineer

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My colleague just pointed out to me that I should've gotten back to you about this.  I'm sorry for the delay!  A couple of months ago we released Relay 5.1.0 that replaced the dated Silverlight Closed Caption Editor with a new HTML5 Caption Editor that should work on all modern browsers.  If you or your admin haven't yet upgraded your server, we encourage you to do so!

More information can be found here:
https://www.techsmith.com/techsmith-relay-self-hosted-version-history.html

Sincerely,
Walter
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bgauthier

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Thank you.

Benoît