TechSmith Screencast Policy Change - May 2018

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  • Updated 12 months ago
Hi TechSmith Community!

Since its launch, TechSmith Screencast has been a valuable hosting service that millions of our desktop software users utilize daily and we are please to have been able to provide that service to them. As customer needs evolve, so too must TechSmith Screencast and we are here to announce a few important changes to the service; if you have any questions or concerns, feel free to post them below or contact our TechSmith Community Forum administrator, Robert, at r.risdon@techsmith.com

We are making Screencast better!
As part of our effort to make your experience better and to modernize the Screencast platform, we are making changes to our content retention approach beginning September 5, 2018. These changes make way for improvements that will benefit all Screencast users, including:
  • New, faster platform for storage and delivery
  • Security improvements, including HTTPS secure content delivery

Screencast Pro customer will soon enjoy more bandwidth! We are increasing Pro bandwidth and storage limits by about 20% by the end of 2018.

This platform investment will enable us to add to the unique benefits already provided by Screencast:
  • Easy integration with our desktop products Snagit and Camtasia
  • Quizzing and interactivity support
  • Large File/lossless video source storage
  • Ad-free platform
  • Open commercial use

We will begin deleting inactive content from free Screencast accounts
To help make these improvements, we need to delete inactive content in free Screencast accounts. To arrive at this retention policy, we sought customer input and chose an approach that impacts as few customers as possible.

We will base retention on usage of the content - if twelve consecutive months have passed without free user content being viewed, we will consider the content inactive and permanently delete it. Starting September 5, 2018 TechSmith we begin deleting free Screencast content not viewed within the past year (twelve months). This means any free Screencast content that has not been viewed since September 4, 2017 will be permanently deleted as early as September 5, 2018. Going forward, we will continue this practice of deleting inactive free Screencast content on a regular basis. The new retention policy means we will store free Screencast content for a minimum of one year after the upload date, but it will be deleted if not viewed for one year. This deletion will be permanent. Once it is deleted, you will not be able to view, download, or access the content in any way, and we will be unable to retrieve it.

If you do not want your inactive content, then no further action is needed. We will delete it, thus freeing up additional space in your account.

If you have a free Screencast account, you must act by September 5, 2018 to avoid content loss. You can keep inactive content with any one of these three options:
Note: "Last viewed date" is not currently shown in Screencast. We are working on this feature and expect to have it ready by July, see here for more information.

Screencast Pro content stays indefinitely
Your Screencast Pro content will not be deleted, regardless of when it was last viewed as long as you maintain Pro account status. All of your video and image links will continue to work.

Make sure to keep your Screencast Pro account active. If a Screencast Pro account is not renewed, then it will revert to a free Screencast account. Starting as soon as sixty days after the missed renewal date we will begin treating it as a free Screencast account and will delete any content not viewed within the past twelve months. We recommend checking your account status to confirm you have a Pro account and to confirm your renewal date.

We are excited to make these platform improvements and build benefits for all Screencast users. We thank you for your patience as we continue to provide the best experience possible and look forward to adding even more functionality in the future.

-Team TechSmith
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Robert R., Online Community Admin

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