Templates - Suggestion regarding removal of TS info in the footer.

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  • Updated 2 months ago
Kudos on the new template feature in Snagit 2020.  As a paid user, I am not happy that Techsmith includes their name on each document created.  I would understand this if it were a free version, but for those of us who have paid I would like an option to remove this globally.

This could be done several different ways.  1) simply have Snagit test to see if this is a paid/registered copy and remove it from display if it is paid, 2) better yet, allow the user to choose (in preferences) whether to include it or not... this could be for the footer in general, the TS name only, or give us the ability to define what is in the footer by default, 3) it would be awesome to see a template creator/modifier either in the app or as a separate tool for developers.

You guys are great and I am hopeful you will see the value to this and make this change quickly.
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TSG

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Posted 2 months ago

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Doug Troxell, Senior Software Engineer, Snagit:Mac

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You can easily select and delete the "made with Snagit" image generated from the template. 
If we receive enough feedback however, we'd certainly consider automating a way to remove or replace it. That change however will take some effort as we presently lack a way of identifying which image (within the final project) is the one we'd need to remove/replace.  
So...  anyone agreeing with this suggestion; please click the "VOTE" button to let us know you want it.  
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TSG

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I appreciate the quick response. This is certainly a great new feature. Perhaps the quickest and easiest fix would be to supply us paid users with a set of non-branded templates that we could install. That would not require much effort at all. I am sure a generator/editor will make the hot list soon. Really I don’t see that the inclusion of that line on a report will lead to a lot of new sales... but it does take away from our professional documents since it looks like we are using free software. I agree that it is not difficult to remove on our end, but to do it over and over seems senseless. Again, thanks for listening.
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Rick Stone

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One of the suggestions I would have would be to offer up a way to create our own templates and save them. I mean, I know we can create a SNAG file and store them in the library for later recall, but I'm talking about a way to create and save them in a way that they would then appear in the list of templates we see when we choose to use a template.
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Rick Stone

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This would also offer a way to share them with others.
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Doug Troxell, Senior Software Engineer, Snagit:Mac

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Perhaps if someone wrote that up as a separate suggestion, it could get voted on too...  ;-)
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rsporn1014

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I agree with TSG!  I find it strange that Snagit would place advertisement on any document then say you can just remove it if you don't want it.  I am one that believes that this needs to be removed or at least a selection in the setup that would allow the owner of the software to remove this "made with snagit" from being applied. I want a clean document without having to remove anything! this is more work for me!!
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Glenn Hoeppner, Employee

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I believe I heard someone at the TechSmith office said that a lot of the enterprise beta testers were making custom stamps with their own corporate logo and then just stamped it over the TechSmith logo.

Hopefully that's enough information to be helpful, if not I'll try to wrangle the guy that said it for all the details.

-Glenn
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Daniel Foster, Snagit strategy lead

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Hi all - thank you for using the new Snagit functionality and sharing your feedback here.

When we developed the templates we wanted to serve first and foremost internal documentation use cases, e.g., informally explaining a series of steps to a colleague or employee. So we started there. That's why the feature does not yet support the kind of rich, team- or company-wide branding controls you would expect when producing volumes of customer-facing documentation. Professional content creation teams have a lot of content authoring tools at their disposal and we were not looking to displace those with this feature.

On the other hand, one of the major themes we hear in the context of internal communication within corporate customers is lack of awareness of what tools are available, what functionality is available in the tools they already have, and people spending a lot of time trying to adapt general purpose communication tools for specific purposes like how-to content. When people do see a colleague doing something in a better way, they ask "how did you do that?" because they also want to share in the productivity boost. And one thing that is true of Snagit users is that they are very eager to recommend Snagit to colleagues. So we wanted to enable an easy way for that to happen, while still making it very easy for anyone who prefers or is required not to reveal the source of their content to remove the "made with" slug. 

It's certainly possible that we got the balance wrong there; I do want to be attentive to the needs of both of those constituents. We will be ideating on and prioritizing the next set of enhancements  to the templates feature so this feedback is a helpful input into that process.