Terrible audio quality in camtasia 9

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Help!!! I'm using a blue yeti mic which sounds great in my laptop's voice recording software BUT sounds like I'm under the sea in Camtasia.... any advice HUGELY appreciated. Thanks.
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johannacormack

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Posted 2 years ago

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Joe Morgan

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I cannot be sure about this as I don't own a Yeti Microphone.

However, If you change the sample rate in Windows it may resolve the issue for you.
I'd like to hear back from you one way or the other if it's works or not.Thanks
See Image Below,Click to enlarge

Regards,Joe

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johannacormack

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Hi Joe - yes - I was suspecting it may have something to do with the sample rate,  BUT the default is 44100  which is what I thought Camtasia defaulted to? And I had read that issues arise when it's set to 48000 so I'd been in there to check it was at 44100 (which it is). I'll certainly try changing it to 48000 and see what happens though, if you think that could help. 
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johannacormack

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And thanks for taking the time to do that for me - it's much appreciated :)
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Joe Morgan

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The low specs of your laptop can make for poor overall performance of  Camtasia.Especially when dealing with full HD video but I don't think that's the problem with your microphone.

44100 at 16 bits is in fact Camtasia's Default recording level.
I've thought about getting a Yeti on several  occasions myself.
From what I've read about the Yeti Mic the sample rate cannot be changed for the microphone itself.It was a shot in the dark for sure.
Here is a couple of Yeti FAQ question and answers I lifted form the Yeti Web Site.http://www.bluemic.com/yeti-support/

What sample rate and word length does Yeti use?
 The Yeti's digital output is set to 16 bit/48 kHz.

How can I select a different sample rate?
Because Yeti is designed for the greatest ease of operation and setup, sample rate / word length are not user-definable. Sorry, geeks.

Have you downloaded and installed the Yeti's drivers?http://www.bluemic.com/products/yeti-pro/

The only other guess I have for you at this point is turn down the gain on the microphone and see if that helps.

Other than that there's always Tech Support.
If anyone can resolve this for you they can.

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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Bob Lewis

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I am on Windows 10, Camtasia 9 and I have mine set at 16 bit, 44100 and when I do Voice Narration sound is great. ( Maybe Because: )
I also have my sound Level, when you go to the settings Joe showed, to 60% Volume Level because all of my screen recording using the Screen Recorder are Hot, Very over modulated and distorted, unless I use 60% for "System Volume Level" then they sound, record, at a normal listening level relative to other YouTube videos for example and I am using a Blue Yetti for Voice Narration.
(Edited)
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johannacormack

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Mine was set at 52% - I'll see what happens when I try increasing it to 60%, thank you. What spec is your pc? I'm starting to think my issue may be to do with the fact that I'm using a dual core (i3) processor and camtasia specify at least an i5 quad.... 
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Bob Lewis

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I am using a i5 and ram IS 24 my Yetti is a USB type. The Yetti default is 48000 default and Camtasia default is 44100 and my system settings are at 44100. The Gain on the Yetti is set just at the end if the word Gain| on the Yetti. 
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ExpertNovice

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When recording a news article from the laptop I'm recording system sounds only.  However, the recorded sound is drastically improved when my cheap headsets are used to listen rather than over the speakers.  I'm sure different drivers are responsible.
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johannacormack

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Hmm... I'm using studio quality headphones....
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johannacormack

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So I've tried increasing the sample rate  and setting the sound level to 60% - nothing doing. Could my issues be caused by being using a lap top that is too low spec?
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Vaughn Lauer

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Its not you Johanna.  Its a continue problem with Camtasia.
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Vaughn Lauer

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It's Camtasia and I am tired of upgrading only to have the sound issue reappear. No more until these folks fix the problem. Audio is a major part of the reason for purchasing this program. I fixed it in Ver 8 by buying the Yeti. But with the new version the problem has returned. Wasted money and back to version 8. This is absurd and its time it was fixed once and for all. Or just get some other product. I will not up grade again until this is fixed and if not, I'm leaving for some other program where I do NOT have to go to a third party . Really this is truly pathetic to have to continue version after version to have the same problem. Does anyone from Camtasia even care? I don't see them posting here, on FB or LinkedIn...
(Edited)
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quachdaihjep8x

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I agree with this view. It is very useful. I'm using studio quality headphones
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(Edited)
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dave

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Same issues
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Robert R., Online Community Admin

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Hi Dave;

Have you opened a Support Ticket to speak to an agent about some possible fixes for your issue? What is your microphone bit-depth and sample rate set to? Are you using a wired microphone, or wireless microphone? Do you have it plugged directly into the computer, or are you going in through an audio interface first?

-Robert
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billknees

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I just purchased Camtasia 9 and am having the same problem not only with my Blue Yeti, but other microphones as well.  Sounds like I'm underwater.  Opened a ticket a week ago and trying things but nothing has worked to date.  Any options?
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kayakman, Champion

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have you applied noise reduction to the clips?
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billknees

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Thanks for the suggestion. I have, and it makes the "fish tank" sound even worse.
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lianne

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Have you been able to resolve this issue? I just bought Camtasia and am also having trouble with my Yeti sound. Built myself a portable sound booth, put up blankets, etc but the poor sound continues. I am sure it's the Camtasia connection as I used to do a podcast with the same Yeti and the sound was beautiful. Arrgghh! 
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billknees

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It is Camtasia and they can't fix it. I bought Movavi's Screen Recorder since and it works great with the Yeti.  Only about $50 I think.
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kayakman, Champion

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I was trying to imply that the fish tank/in a barrel type sound can sometimes be caused by applying noise reduction in CS9; I personally use free Audacity for my NR needs

for me, it is an intermittent issue; basically, audio sounds very good as long as I do not use Camtasia's NR tool

sometimes mixing clips from multiple sources can cause the problem

if your Audio sounds good in other apps, like Audacity, but always bad in Camtasia, then I suggest you contact free tech support; perhaps they can help
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Bob Lewis

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Try turning System Sound down. I have mine set at 60% and it greatly improves the sound in Camtasia while recording on my Blue Yeti.
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detberry2

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I'm so frustrated with this issue after just purchasing Camtasia 9. It makes the App unusable. You can't even access the bit rate under options on the screen recorder to see if you need to change from 44 to 48....I can't find another way to even find & change those. They have the Audio Options there "Greyed" out. Is there any hope of getting this issue fixed....or of a refund??
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prashant kumar

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I personally use free Audacity for my NR needs
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rg

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I've recently had issues with high-frequency distortion being significantly worsened when using source 48kHz recordings that had major overmodulation (and distortion was still present somewhat with 48k recordings at better levels).  I was using Camtasia 8.6 and the Techsmith people recommended going to Camtasia 9, but now I am concerned about even trying an upgrade.  I needed an easy video solution because although the ultimate output is a podcast, we wanted to track with visual time code (so we've been sticking the WAV sources into MP4s for editing).  Would downsampling (in another program) work?
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surfchix

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I'm using Camtasia 9 to record screen activity.  Using both Camtasia 9 and Audacity 2.0.6 to record audio separately.  Import both into a project, make edits to screen recording, add annotations, cuts, splits, extends, etc.  Everything looks and sounds great in Camtasia project, but when I produce to an MP4, the result is a video with audio skips, bumps, talkovers, etc.  The more edits, the worse the output.  I've tried every corrective action I can find within TechSmith and in blogs and editing sites.  This has only occurred since upgrading to Camtasia 9 many, many months ago (never happened in version 8).  Looking for TechSmith or anyone to provide solution...
(Edited)
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surfchix

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Thanks, Joe.  I will probably have to go that route. 
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kayakman, Champion

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Tracy, the screen shot is fine; looks like a simple, short project

Per the project shown, it looks like the audio clip on track 2 extends past the video clip on track 1?  Is that correct; the project ends with no video content?

can you and your associates play the edited project/produced MP4 in Windows Media Player without issue?
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Joe Morgan

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If your in the toll free phone call zone that's better yet. I've resolved problems over the phone.Send zip files, the whole 9 yards.
Resolved problems in 30 min. or less.
 
This forum is great, but you've tried the basics and I don't think you have a basic problem. If you could post back when it's resolved.that would be great.
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surfchix

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That little test did have audio extending past video.  I was just clipping as quickly as possible to do the test.  Any edits do not play well when produced in MP4 Windows Media (or any) Player.  No issues seem to occur when produced in MP4 w/Player format.

(sorry for delay in response...was interrupted.)
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surfchix

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Hey Joe,

I will definitely post back any resolution that is found! Thanks again for your input and effort.
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surfchix

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BTW, I REALLY appreciate all the effort being put forth to solve my problem.  It's been a long frustrating production stand-still.
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kayakman, Champion

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Tracy, I made a short test project, built out like your test project in the screen shot [extended audio, etc, but no PP slide at start]; for me, it plays just fine in WMP or with SmartPlayer; again, I cannot reproduce the issue

to me, it seems that if it plays OK with the SmartPlayer [in a browser], then the MP4 should be OK regardless

your lead-in is a Power Point slide?

what happens if you replace the slide with a screen shot of the slide as a JPG?
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surfchix

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Nope, the MP4 plays fine in WMP when produced with SmartPlayer.  I just spoke with our in-house  IU/IX Designer and since we have made some changes to our video posting processes which will allow larger file uploads, we are going to produce videos using the SmartPlayer.  I would still like to submit a ticket just to see what the issue is with the MP4 only production format when multiple edits are included.  Some here think it might be a codex issue.
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kayakman, Champion

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Glad you have a usable solution

the MP4 [by itself, no controller] should be the same as the one made with controller 

as I'm curious, I'm going to do a file compare, using Beyond Compare 4, to see if there is anything that stands out

I'll let you know what I find
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surfchix

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Awesome! Thank  you! I'm very interested to know the results.
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kayakman, Champion

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MP4 Test Results
http://www.screencast.com/t/Mm8NMTm7

Test Productions ...

AAA ... MP4 No Smart Player Files From Production Preset
http://www.screencast.com/t/HXG2zhbqmG

BBB ... MP4 With Smart Player Files From Production Preset
http://www.screencast.com/t/ag7pJhFdF

DDD ... MP4 With Smart Player Custom Production At Default Quality Settings
http://www.screencast.com/t/mEJWLrQUgT

CCC ... MP4 With Smart Player Custom Production At Kayakman's Quality Settings
http://www.screencast.com/t/0uzzDh1nA
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Joe Morgan

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I appreciate all the efforts you are putting into this kayakman.

However, I encourage you surfchix to get this resolved if possible.  Having videos that play in only Windows Media Player is hardly a solution or ideal.

You have a glitch of some sort. Down the road you may wish you didn't possess a library of videos without controllers.

Plus, you may not want to upgrade to newer versions of Camtasia. Support for Camtasia 9 won't be available forever.

Food for thought. Why operate a defective Editing Program and settle for less?
It might not be Camtasia at all.
(Edited)
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kayakman, Champion

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Tracy, I did another series of short test; but I modified my test project to include a stop-at-end-click-to-continue hotspot

I then produced to MP4, no player, then to MP4 with player; both productions were made using the default production presets [not custom productions]

I uploaded both MP4s to screencast.com

they were identical except that the production without player did not have a pause-at-start button; the production with player did; both presented replay buttons; the hotspots worked in both cases

production with no player
http://www.screencast.com/t/U51GsINpx

production with player
http://www.screencast.com/t/gsts7scY4oAt

conclusion ...

both MP4s are essentially identical with exception that the one produced with player triggers a pause-at-start button [when hosted on sc.com]
(Edited)
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surfchix

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Thanks for all the input.  I will work on getting you some zip files...but it won't be today.  Work has me otherwise occupied.  I'll try to get to you tomorrow, if that is okay.
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kayakman, Champion

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totally fine with me

please, take your time, do so whenever convenient

and have a good day
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kayakman, Champion

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followup ...

FYI, I went ahead and logged this issue with tech support; maybe they can provide some insight?

Request #432194 MP4 1080p Preset Productions, With/Without Player Files, Not Playing The Same In WMP

kayakmanToday at 12:57

I've been trying to help someone on the Camtasia GetSatisfaction user forum

see ... 
https://feedback.techsmith.com/techsmith/topics/terrible-audio-quality-in-camtasia-9

at this point, the only difference that I can see that maybe could be involved is that the embedded xmpmetadata is slightly different re player setup parameters [start paused-yes/no]

could that be a possibility?

FYI, I cannot reproduce the issue myself, no matter what I try

any thoughts that might help here?
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surfchix

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Awesome! Thanks so much!!
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Joe Morgan

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 I suggest you open your own support ticket surfchix,

That way they will be in contact directly with you.Plus,kayakman cannot provide them with any technical data to help them resolve this issue.

Here's one of the first things their going to want to look at. A log file Camtasia can generate. It has a lot of information in it.Installed codecs, installed Dll's, things tech guys love and  need.
 

I'm thinking kayakman's ticket won't do you or TechSmith much good.

 I was originally going to suggest a reinstall.Then I saw kayakman opened a ticket.
 I discovered that was not brought up earlier.I came into this lengthy thread kind of late in the game.

 A repair or reinstall would have been a good move to try right off the bat .At this late stage, with a ticket already opened. It's your call.
If it were me, I would go with a repair install. If that didn't work. A full uninstall and re-install.
Then I would involve tech support. I'm sure tech support doesn't want to waste man hours chasing re-install repairs.

I'll just bow out for now and see what unfolds.

Good Luck.
(Edited)
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kayakman, Champion

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Tracy, tech support reports that, based on your descriptions in this thread, that there might be a possible audio driver issue on your PC?  but since others in your organization are seeing the same, they too would have to have the same audio driver issue?

the MP4s you [hopefully] can upload will be a big help here

if the MP4 from the NO PLAYER preset production acts up for me on my system, then that would suggest a faulty production per se

another simple thing to check ...

when you do the no player 1080p preset production, on the last screen, there is an option to "show production results"; check that off; when the production finishes, you will see a listing of all the specs; if you have Snagit, make a scrolling screenshot of that dialog, or otherwise make note of the specs; do the same to the 1080p with player preset production

all the values for the MP4 should be the same

when I do those preset productions, audio is encoded at 128 kbps

with no player


with player
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kayakman, Champion

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Tracy [surfchix], did you ever get this resolved?
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surfchix

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Hi,  honestly I haven't had a moment to put it together for tech support.  We found a work around at the moment, using the MP4 w/SmartPlayer, which seems to eliminate the audio issues.  So I have been occupied getting caught up with the backlog of video production.

I still think it should not be an issue with the other production option, so I will get a ticket opened in the very near future.  Thanks for checking, and I will post any/all info I receive from tech support on this issue.
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kayakman, Champion

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thanks for the update

since the 2 MP4s [with/without SmartPlayer] are essentially identical, at least you can move forward

but I hope tech support can bring some clearity
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surfchix

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Just to give an update...I have NOT opened a support ticket, but found a post by another Camtasia user who said she has resorted to recording in Audacity and exporting the audio file as a WAV format. Then import that media file into Camtasia.  I gave that a try and have had no problems since, regardless of what production output I select in Camtasia.  This leads me to believe it is a coding issue with Camtasia 9, and not an isolated system issue...but in that, I'm no expert.
Hope this helps others struggling with same problem.
Cheers!
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DreAdeDcoRpSE666

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Would be nice to see this product to give the ability to use some plugins like some of the ReaPlugs VST Plugins. I use those plugins for OBS when I do my live streams and they clear up the audio and do a lot better job then the default crap that is built into this program. Whats nice about those plugins is that they are Free.