Terrible render quality. No possible fixes found

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  • Updated 5 years ago
  • (Edited)
Regardless of how many times I've tried to render my video today, nothing has worked.

Multiple Passes.

Scaling.

Resolution Changing.

Key Frame tweaking.

Is there a legitimate fix for this problem or is this going to be another thread with a completely off topic and downright bullshit excuse from one of your employees. Can someone seriously start giving streight answers to why your software will not render a simple video at 720p without terrible pixelation and graininess regardless of what has been done.

P.S. Not everyone uses MAC, please be user friendly.
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admiral poo

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Posted 5 years ago

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admiral poo

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On another note. Just bought a copy of Vegas Pro 13. Way to loose a customer

Your product is shit. Fix it.
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Fred Grover, Champion

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Sorry to hear of your problems with the quality and rendering. If you were to provide more information of what you are trying to record and the recording dimensions, what you are producing them at with the resolution and what format and how much memory etc. it would help to try and figure out a solution to what is going wrong for you. I have not had these issues with the newest version of Camtasia Studio 8. I use a PC myself. So before giving up on this software could you try to give more information and see if anyone can help you find a solution and please consider refraining from that language as some users may be offended by it and it is nice to keep everything on a civil adult level. Thanks for posting and have a great day/night.
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Loren Barnhurst

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We've been posting complaints all over the web.  Calls to TechSmith are greeted with 'that seems to be a user problem'.  When half of my campus professors quit using Camtasia because it renders like a t-rex, I know it is not just me.  What used to take 25-30 minutes in previous versions to render now takes 2-2.5 hours.  It is intolerable and enough to make me pull my hair out.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Loren,

I'm sorry for this trouble and want to help.

Since several of you are having this trouble, I am wondering if:
  • You are working independently and are each having trouble?
  • Or, are you using shared production presets and are having trouble?
  • What version of Camtasia are you using? Is everyone on the same version?
  • Can you tell me a bit about how you are producing your video? For example, are you recording at 2550x1440 and then producing a final video to 800x480 or something similar?
  • What kind of video are you using? Are these just screen recordings you are making or are you using video camera recordings?
Maybe give me a few specifics so I can help you the best I can.

Kelly
User Assistance
TechSmith
(Edited)
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Loren Barnhurst

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Thank you Kelly.  We are working independently of each other, totally different systems, different specs, different recording dimensions...still slow slow slow.  I am using a Surface Pro 3 (recommended 2160x1440, then producing at 'recorded dimensions', as I've read that changing dimensions really tasks the computer).  I've tried all the setting (480, 720, etc.) and had no difference.  Yesterday, for some unknown reason (First time in 6+ years of using it that is has happened to me) Camtasia decided to only record audio, no video.  I decided that my students would appreciate at least the lecture in audio format even if they didn't get picture, so I produced it.  It took about 10 minutes for the 40 minute lecture...so clearly the trouble is on the 'video' side of things.  

My setup (which has been the same for years, so it shouldn't be the problem)

1. PowerPoint Add-In, just recording the digital ink writing on the screen, no video from camera
2. External USB microphone input

If you browse the web, you'll find hundred of complaints about slow rendering.  I sent my issue to our Academic Technology gurus.  They told me that they are switching everyone to Panopto because Camtasia is so slow right now it is useless for convincing tech. resistant professors to try.  They took one of my .trec files and put it on their beast of a machine.  It rendered in over 1.5 hours.  They extracted the data from the .trec file, and produced with a another program, their machine rendered it in <5 minutes.   There is a major issue.
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Kevin Mojek, Employee

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I suspect scaling is the culprit here. CS 8 has a maximum project width/height of 2048 so that 2160x1440 trec is actually being scaled down a bit. Recording at slightly smaller dimensions and disabling GPU acceleration (see image below) may allow for faster rendering.
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Loren Barnhurst

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Thanks.  I have tried the GPU option, but not the recording at different resolution.  I'll set my resolution lower and see if it helps.  I'm bothered that in older versions (using the same computer, etc.) I used this resolution with no issues...so I mistakenly assumed that my resolution couldn't be the problem.
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kayakman, Champion

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a few thoughts ...

2160x1440 is 1.5 aspect ratio

for me, 1.5 aspect media seem to produce best if editing dimensions are set to 16x9 aspect [i.e., produced video will show a border]

try recording your Power Point using the Recorder capture tools, not the PPT add-in

I assume you're using Windows CS 8 6.0.0.?

In my experience, CS 8 6.0.0. works best if captures are at 1920x1080 [1080p HD] or less

these captures produce to 1920x1080 or 16x9 aspect [on my Lenovo laptop i5 8 GB RAM, SSD sustem drive, Win 7 64 Pro] in near real time [i.e., 15 min project takes about 15 mins]; resulting quality is excellent

I do custom production, keyframes at 1 sec, 70% quality, H264=high

I have found that producing to wider than 1920 or higher than 1080 can be problematical
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Loren Barnhurst

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Thanks for your input, I will give it a shot.  I use the Recorder capture tool to record from DrawBoard or Metamoji and have the same issue...so I am going to assume that it is PowerPoint add-in independent.  I have used this setup for years with no issues, but I'll try to mess with these options to see if I can get the same type of results.
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Mike Spink, TechSmith Support

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Hi Loren,

We'd like to do some testing on our end as well.  Would you be willing to send me your project that takes a long time to render?

In Camtasia click File-->export project as zip (include all clip bin items) and send me that zip.  Please note that I need the zip file and not just the .camproj file in order to open up the project successfully on my computer.

You can upload the file through this service:  http://tinyurl.com/support-upload
Please select "Michael S" as the recipient so that the file will be sent directly to me. 

Last, can you reply to this thread once it has been uploaded so I know to check it?

Please let me know if you have any questions.

Kind Regards,
Mike
Senior Support Specialist
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Loren Barnhurst

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Mike, I have uploaded the file .trec that I use.  I don't do anything fancy except trim the ends, so no need to have a project and all that jazz....just need to find out why the rendering takes so long.
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Loren Barnhurst

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Thank you for your reply Mike.  I will do that if my current testing doesn't work. This morning I changed the resolution on my Surface Pro 3 to 1920 x 1200 and recorded a lecture. It is currently in the process, but a little quick math with the current rate (assuming no change), will result in a 27 minute rendering of a 44 minute lecture.  Not 'fast' but definitely faster than the 2 hr 37 min time it took yesterday to render a 34 minute lecture.  I will assume that the significant difference is in my violation of a max resolution for Camtasia.  As the Surface Pro is commonly used on my campus, and the native resolution exceeds Camtasia's specs...that is the likely culprit.  Someone somehow needs to let everyone know that little detail.
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Loren Barnhurst

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The process bogged down midway through (I don't use the Surface Pro for anything beyond lecture/rendering, so the only thing actively running was Camtasia.  The file ended up taking 1 hr 4 minutes for the ~42 minute video.  This is too slow, as I have another class which starts 1 hour after the previous one ends...so then I get two videos that I need to produce in the afternoon (but then I have lab, and then the work doesn't get done until 6 pm, and then I have students on my back...grrrr).
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Mike Spink, TechSmith Support

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Thanks Loren!  Im downloading it now.  We'll do some testing on you end and let you know what we find.  Thanks!

Mike
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Kelly Mullins, TechSmith Employee & Helper

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Hi Loren,
I'm really sorry you (and others) are having this trouble. 

Thanks for trying that - we appreciate you taking the time out of your busy day to give it a go.

However, I think it's time we got your project and took a look at it to see what might be going on. Is there a way you could upload one of the projects using the method Mike outlined above?

He and others will take a look into it to see what might be interfering with the rendering time.

Kelly
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Mike Spink, TechSmith Support

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Hi Loren,  

Just wanted to let you know that I followed up with you offline so I could send you some files to see what we can do.  Look forward to hearing from you.  Thanks!

Mike
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Kelly Mullins, TechSmith Employee & Helper

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Thanks for all your help with this!

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