Text gets super bolded and can't read

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  • Problem
  • Updated 2 months ago
I have a ticket open for this.
Has anyone else had text bold itself when you exit from adding text to a shape? See attached image. The word Test is in both shapes. The box with the cursor is still active and can be read. Once exiting the box, as seen in the other box, the text turns into a blob of bold text.

Tech support has seen the issue here and there, but can't seem to find the little bugger. My tech support person even had it happen to them while I was on the phone. A good sign that I'm not losing my mind beyond my office.
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scparker

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Posted 3 months ago

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PiperTWilson

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I had this once. If it’s the same thing, I think that you may have an outline set for your text. You can’t see the outline when you’re editing. Good luck. I hope that’s it.
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Luke Griffioen, Employee

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Hi,

Sorry about this! It appears to be a bug on our end, we'll look into fixing that as soon as we can. In the mean time, I was able to find a workaround:

1. Choose a different callout from the styles gallery and draw it (make sure it doesn't have this text problem)
2. Update the color, shape, etc. to match the style you want
3. Save the new style and delete the old one

I hope this helps!
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cyfinnie

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Thanks! I have the same problem and this workaround works. 
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Luke Griffioen, Employee

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Update, this should now be fixed in 2018.2.3