The amount of spam is getting ridiculous

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  • Question
  • Updated 8 months ago
I have had about 30 spam mails today from this forum.  Being ahead of the US, my morning normally starts with reporting a spam post or two.  But this morning it was 18.

TechSmith you need to act to get this under control.  The solution is simple.  All new users' posts are queued for moderation before they are released.  This will stop this nonsense dead in its tracks.  Genuine new users won't mind

You have had long enough to fix this.  It is simply disrespectful to your users to subject them to a torrent of spam.

I, for one, am seriously considering leaving the forum because of this issue
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Paul

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Posted 8 months ago

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Robert R., Online Community Admin

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Official Response
Hi All,

I just wanted to let you know that I have reached out to our community platform provider regarding the spam that has hit the forums recently. Once I have more information on the topic I will update everyone here; in the meantime I will work to remove the spam as it appears, though please do be aware of our office hours so there may be a delay for those in other timezones. I do apologize for the spam that has gotten through the filters set in place by the platform and again, will work to address it as soon as it appears. If you have questions or would like to contact me directly you can do so by emailing me at r.risdon@techsmith.com 

Kind regards,

Robert