The last few days when I do a capture I see the windows on my screen getting smaller and unsharp. The capture is also unsharp. After taking the printscreen, my screen itself turns to normal size and sharpens again. I've got this problem with every program I tried (Firefox, I.E., Outlook,...) so the problem must be either in windows or in snagit. Earlier Snagit worked just fine. at this moment I can not use Snagit because of this problem.
I tried resetting the registry.
I tried reïnstalling Snagit.
After reïnstalling snagit a update was installed.
Meanwhile I had already installed the latest software for the new Samsung-monitor.
I also tried unchecking the box saying "scale captures down to 1920x1080".
None of this helps.
Last thing I changed was the external monitor of the laptop. The old one (Medion 22") died so I bought a new one (Samsung 27"). The monitor is a Samsung LS27E330HSX/EN 27"
I tested without the monitor, so with only the screen of the laptop and that worked fine. Then I connected the Samsung (HDMI) and the problem was back. This can be reproduced every time!
Then I started playing with the resolution.
If I lower the resolution to 1600x900 there is no problem.
So the only thing that helps is lowering my resolution or not using my external monitor. This however is not an option for me.
A ticket is open for this problem , but up till now there is no solution.
Does anyone else have any knowledge of a conflict between Snagit and Samsung monitors and/or this resolution? I am at the end of things to try.