The following clip failed/had an error... WHY?!?!?

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  • Updated 4 years ago
The video wont render because of one of the clips?
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Kevin Scrima

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Posted 4 years ago

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Timbre4, Champion

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Not much to go on, so far.

Does Camtasia identify specifically which clip? Are all of the clips in the clip bin thumbnails or is one of these a "creature shrugging shoulders with a question mark'? Has the clip been moved before you re-opened the project?

Many variables!

(Edited)
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Kevin Scrima

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I havent moved the clip or anything at all. It is a SPECIFIC clip and i dont know why.
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Timbre4, Champion

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As long as it is camrec, AVI or other supported format it should work. You might create a new test project file with ONLY that clip and see if it renders. If it does render, it's the project file. If not, the clip in question is somehow corrupted or is an unsupported flavor.
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Kevin Scrima

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Okay, how would I change the clips to a camrec or an AVI or whatever? Or how do i make sure they are always in the right format? Do I do that at recording or do i do that in the produce tab?
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Kelly Mullins, TechSmith Employee & Helper

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Kevin,
Before you do anything else with your project, please submit a ticket to technical support and wait on them to help you, okay?

If you have a bit of free time, watch some of our videos on this page that will teach you all about file types, sharing, editing, etc.
https://www.techsmith.com/tutorial-camtasia-8.html

If you try to fix what is going on with your project, you might do more harm than good.

Kelly
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Timbre4, Champion

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Out of the box, Camtasia is defaulted to CAMREC (audio & video), but it can be changed to AVI depending on your workflow preference. I product my audio outside so AVI is best for me. I believe you can drop an mp4 on the timeline as well, but I've never had cause to do that. Existing CAMREC files can be split into separate audio & video tracks if need be.

If you want to change the default: In the Record the Screen view, click on Tools - Options - General - Saving option drop list options are AVI or trec [CAMREC]

You should be able to right click on the offending clip and check Properties to confirm what type of file it is.


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Kevin Scrima

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Thanks, Kelly, I will check it out!

Timbre4, that helps. The offending clip is an mp4... but so are the others. I use XSplit to record my gaming videos. If i start recording them as AVI or CAMREC files for now on, should that fix the problems? If I render it in AVI, could that fix it?
(Edited)
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Timbre4, Champion

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Well, you are using XSplit to record a game environment (DirectX or something) so Camtasia is not used to make the recording, correct? Try to record the game screen with Camtasia; I'll predict that it won't. (Train Simulator experience in the past)

You really need for XSplit to save as AVI *but* it doesn't look possible browsing their FAQ. If possible, then you'd have a better quality clip. Work everything as AVI & WAV up until the last rendering step to keep it top quality.

Looks like they use FLV (for Flash) or mp4s that are already rendered (compressed, etc). This is done to make them sharable right away with no other processing. Because you are (I think) wanting to edit these that you have experienced issues.

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Kevin Scrima

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 I rendered it as an AVI file and it WORKED! I think it was rendering as an mp4 file or something before. So if I render them as an AVI file instead for now on that should work I think.

I will check to see if i can do that on XSplit. So you'd say AVI would be fine from start to finish? It just takes a lot longer to upload to youtube in AVI format. I could always use a converter to convert them as avi's too and vice versa.
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Timbre4, Champion

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Not quite; when you select YouTube as the output, your project (AVI clips) is automatically rendered as a FINAL mp4 clip that meets YouTube specs.

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Kevin Scrima

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Ohhh okay. Well I rendered it as an AVI and the upload is nearly complete. Im just happy the project finally rendered. :) haha. 
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Kelly Mullins, TechSmith Employee & Helper

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Hi Kevin,

I looked through your previous posts here in this forum since you seem to be having constant crashing and file / project corruption issues.

This should not be. So, I am thinking there is some underlying problem with what you are recording, your computer system, or your installation of Camtasia Studio.

Have you contacted our Technical Support team at all for any of these issues?

If not, could you please contact them so they can try and get to the root of the issue(s) you are having?

This is a free service and you can submit a ticket here:
https://support.techsmith.com/hc/en-us/requests/new

Or call: 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

They should be able to look at your system and determine what may be causing the upload trouble, project corruption, and file issues, etc.

Please let them know where you downloaded your version of Camtasia, what you are recording, how long your recordings are, etc.

Kelly
User Assistance
TechSmith
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Kevin Scrima

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thank you. i will send it to them.
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Kevin Scrima

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Hey everyone, I rendered it as an AVI file and it WORKED! I think it was rendering as an mp4 file or something before. So if I render them as an AVI file instead for now on that should work I think.
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Kevin Scrima

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Hey everyone, I rendered it as an AVI file and it WORKED! I think it was rendering as an mp4 file or something before. So if I render them as an AVI file instead for now on that should work I think.

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