The free trial won't let you save

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  • Updated 2 weeks ago
It appears the 30-day free trial is not fully functional and won't let you save to standard video formats. the upshot being that you can't generate any content without paying. 

I'm not sure this really qualifies as a free trial. This is certainly not enough of a free trial to draw me into paying. 
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David

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  • frustrated

Posted 2 weeks ago

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Leif, Employee

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Look under the Share menu option.  This is where you can export your project as an mp4, mov, m4a, wav or gif.
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David

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No without the large watermark or paying for the subscription. It is quite explicit on this. 

Unless my free 30-day trial has not been activated? 
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Leif, Employee

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It does export with a watermark. From your original comment, I did not realize that is what you meant.  I though perhaps you didn't notice the share options.  Once you purchase you can render without a watermark.
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David

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Thanks for clarifying. 

For the interested reader, the watermark takes up close to 50% of the screen rendering the video unusable. I can't think of a circumstance under which this export functionality would be useful even as a demo. 


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paulwilliamengle

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The watermark is hecka controversial, but TechSmith does not mean for your projects created during the demo phase to be useable. They just want you to give the functionality a test run and see if you could envision it working for your content creation needs. 

If and when you purchase the product, the very same project that featured the watermark would then export without it.
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Rick Stone

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Hmmm, how is it useful as a demo?

Well, you have ALL the editing functions available to you. Nothing is inhibited whatsoever. So you are able to clearly try everything.

The fact that a watermark is added to the final video irritates many. Even eliciting cries such as "Well, if you are gonna do THAT, I'm never buying it!". And the strange and humorous part to me is to note that with these folks, TechSmith isn't losing anything at all. Because they were likely never going to buy the software to start with. They simply wanted a free ride to produce their video and do what they want with it.

Cheers... Rick :)
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David

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That is one perspective, another is that many go into using the product in good faith believing they would get access to the full product. 

A genuine trial would allow you to use the product natively and then after 30 days decide whether this was working for you. At current, you have to make the decision after a few hours of work because no one will trial such software for any longer knowing their work would be trapped with the TechSmith infrastructure. 

I have no issue with the export with a watermark if this was made abundantly clear from the outset. 

The cynic would argue that TechSmith has deliberately made the choice not to make this upfront in order to trap the value of users work within their eco-system forcing many to buy the product when they were genuinely trialling the product. 

It does make me wonder whether they have done a good randomised control trial to test which approach provides the most revenue. It would be easy to do, given they could keep the website the same and just change the nature of the download. 

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paulwilliamengle

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I'm sympathetic to your feeling. Reaper works on the honor system, their product is FULLY functional and a $60 USD purchase gets you the product through TWO major upgrades (I bought during V5, so i get all V5 upgrades, as well as V6. Will probably chip in for V7, when it comes time.) 

And Rick, I fully understand why TechSmith does as they do. I imagine they're looking ot prevent someone from making a number of emails and essentially getting indefinite access to a fully functional copy of this software. 

But on the flipside, if I had to pitch a higher-up on the viability of the tool, I could see the watermark being an ugly first impression.  
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Joe Morgan

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In this age of free software. I think its counter intuitive to shoot trial users in the foot.

But hey, thats my take.