The Print Screen button seem to be invaded by OneDrive?

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 I have an error message when I try to assign the 'Print Screen' button to capture an image with Snag it 12.2.1.1968 (just installed). Any suggestion to return to the old setting?
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Gilles Belanger

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Posted 5 years ago

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Joe Morgan

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Print Screen is the default Hot Key for the Global capture profile " Big Red Button" You need to Delete that Hot Key to first if you want to assign it to anther profile. Hopefully I'm understanding your question.
See Image Below, Click to see clearly.

Regards, Joe

(Edited)
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Gilles Belanger

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Thank  you for your prompt reply. However, this does not work on my Windows 7 Pro machine. I have an error message saying that the 'Print Screen' hot key is already assigned to another application, and that is OneDrive. This is a new situation that occurred just after upgrading my Snagit to 12.2.1.1968. I had to restart the computer and it seems that OneDrive took the control over that 'Print Screen' hotkey.
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Richard9820

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I'm having the same issue. OneDrive has taken over my PrintScreen button so I've had to assign another key combo for SnagIt. If anyone knows how to unassign OneDrive from the PrintScreen button I'd appreciate it if they could pass this along.
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mail

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I have the same issue, I would appriciate a hint.
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Marco Passanisi

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Thanks!!!!
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tharbo

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This isn't working for me (Windows 7, Office 2016, Snagit 12)...there is no "settings" option when onedrive is right clicked. So frustrating. I cannot find anyway into onedrive to turn this setting off. Any ideas?

Thanks
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bsktcase

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Hello Robert & all,

I tried the solution described here in the helpfiles several times and it never worked for me. I finally stumbled upon what I think is the answer.

If your OneDrive is set to only sync selected folders, and if you don't select /Pictures/Screenshots as one of the folders to sync, then it seems that OneDrive settings completely ignores your selection for "Automatically save screenshots I capture to OneDrive" - and it keeps your Print Screen hotkey.

The symptom for me was: whenever I opened the OneDrive settings page, "Automatically save..." was already unchecked, but the Print Screen hotkey was still in use by OneDrive. If I checked or unchecked it, and restarted OneDrive, no matter what selection I made, it would still be unchecked when I looked again, and the Print Screen hotkey would still be in use.  This always failed silently, until today!  After a reboot I was trying to check the box again, and I caught a glimpse of an error prompt saying something about I can't automatically save screenshots because I'm not syncing my /Pictures/Screenshots folder (it flashed and disappeared and then went back to completely ignoring me).

I changed my OneDrive settings so the /Pictures/Screenshots folder would sync:



As soon as I did that, the "Automatically save..." setting started paying attention to me again, and I was able to check it and uncheck it as described in the TechSmith help file.  I now seem to have my Print Screen hotkey back and I was able to assign it to SnagIt.

Since it's an empty folder, for now I'm going to keep syncing it just to keep OneDrive happy.  I'm not sure what would happen if I un-synced it again now that the setting is fixed.

Hope this helps.

cmh
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Jon Parsons

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SWEEEET!!! Thanks a ton.
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philip.ngai

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Thank, I was having this problem and you're the only one with the solution!
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StanR

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The problem with OneDrive stealing the PrintScreen button seems to be finally fixed with the Windows 10 Anniversary Update! :-)
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Justice And The American Way

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I have just the opposite problem. I want One Drive to access my Print  Screen. It was the easiest way to save screen images and now all of a sudden it has stopped working on my PC!