The shaded area starts in the left screen and makes a mess out of selections in the right screen

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On a windows 10 computer with 2 screens one 27" the other 30" and different text sizes.
No problems until today. But when I tried to snag a section of my larger screen, the shaded area include a portion of the smaller screen no matter what I did. When I captured it, it was the wrong area on the larger screen.
This makes the tool unusable after close to 20 years of using it daily. What happened?
Please get back to me since the capability is important and I don't want to replace SNAGIT.
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rogsonl

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Posted 2 months ago

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Ed Covney

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You didn't say what the resolutions are. Or whether you have one or two graphics cards.
Since it has been working prior, check your windows update history and see if there was a recent change in your video card(s) drivers.  Are you Snagging a picture or a video?

" The shaded area starts in the left screen and makes a mess out of selections in the right screen " . . . I don't understand.  Where and how are  you starting/ending the Snagit selection?

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Kelly Mullins, TechSmith Employee & Helper

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Hello,
Please include a screenshot along with an explanation as to what is happening and what is NOT RIGHT.

Have you tried different types of captures? What kind of capture are you taking? All-in-One? Region? etc.
Kelly
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dmey503

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By chance, did your computer just update Windows 10 within the last few weeks? Do you use a laptop connected to your monitors through a docking station? If so, I bet this is related to an issue I've been having due to a Windows bug and DisplayLink drivers.

A recent Windows update had a defect that causes a lot of problems when using multiple displays. For some reason, this update damaged our systems' ability to handle graphics output when using a docking station or anything that uses DisplayLink. I've had constant issues when using any design apps on my freelance workstation, which connects my dual 32" 4k monitors  to my laptop through a Targus 4k docking station. 

If you can't fix it through a setting or one of the last-ditch suggestions I list below, I recommend keeping an eye out for a fix Microsoft is supposedly putting out tomorrow and getting it installed.  

 last-ditch effort fixes:
- Unplug one monitor, restart, and then plug in the second display
- Reset your SnagIt settings
- Re-install SnagIt
- Update your display or GPU drivers
(Edited)
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rogsonl

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I've had the same problem:
Screen 2: 1920x1080
Screen 1: 2560x1600
It seems to have resolved itself automatically.
Leon
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rogsonl

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Thank you for the suggestions. The problem just disappeared. Probably another update!