The sound doesn't come out

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  • Problem
  • Updated 5 years ago
When I insert my video to Camtasia2 and when I drag it to the timeline and play it, the video starts but I can't hear the sound of the video. I can see the sound on the video in the timeline but when I export it n my Mac, the sound of the video is erased. Please help me.
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PseAi Channel

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  • Undecided

Posted 5 years ago

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Casey Wright

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Hi there, thank you for posting here! Based on the information you have provided, you would be best served by contacting our Technical Support team. They are available Mon-Fri, 8am-7pm Eastern Time. You can submit a help ticket here: https://support.techsmith.com/hc/en-us/requests/new, or contact them via phone at 1-800-517-3001 (US and Canada) or +1.517.381.2300 (International).
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Cait Ryan

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I'm sorry to hear that you're having trouble. Based on the information you've provided, I think it'd be helpful to have you submit a support request with our tech support team. They'll be able to connect with you to take a look at your project and figure out what's going on.

They are available Mon-Fri, 8am-7pm Eastern Time. You can submit a help ticket here: https://support.techsmith.com/hc/en-us/requests/new, or contact them via phone at 1-800-517-3001 (US and Canada) or +1.517.381.2300 (International).

Thanks,

Cait

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