The disappearing JING BALL!!!

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The JING ball disappears from the place that I put it. And, I found that the BALL in the tray, seems to disappear as well. Meanwhile, when I CLICK to restart the program, it displays that JING is already working?? Yet, I can't find the ball anywhere?? What am I doing wrong??

My only recourse was to 'RE-BOOT' my computer.

Thanks!!
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Jim Lighton

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Posted 6 years ago

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Logan S.

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Hey Jim,

Sorry to hear about your issues. Are you using multiple monitors? Are you using a laptop where you are docking it and undocking it, or switching resolutions often?
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Jim Lighton

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Not using multiple monitors.  I clear 'all' the pop ups and look for the yellow ball, but no ball is to be found.
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Jim Lighton

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No multiple monitors. No laptop. The program loads correctly, then the ball makes it's travel, but then, 'JUST DISAPPEARS' to somewhere 'OTHER THAN' the surrounding edge of the screen. And, then when I 'try' to 'RECLICK' on bringing up the program again, it says it is already 'OUT THERE'. And, the last time it had actually DELETED the tray icon as well??
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yajmonereau

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Found this article: "Jing (Windows): Sun is Missing/Hidden" Visit here--> https://support.techsmith.com/hc/en-u...
(Edited)
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collins.julie.r

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I'm having the same problem. But I do switch screens -- laptop and connected to a monitor. Any suggestions?
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yajmonereau

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Found this article: "Jing (Windows): Sun is Missing/Hidden" Visit here--> https://support.techsmith.com/hc/en-u...
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Logan S.

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Hey Julie,

Are you able to open from the task bar when it disappears?
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collins.julie.r

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I'm on a Mac, and Jing isn't set to appear in the top menu bar (or the bottom dock). Only way I seem to be able to access it is via Launchpad. But the icon there keeps telling me it's already running.
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Angie Sutherland

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I also cannot open Jing. When I open it, the sun rises and then disappears off of my screen. This happens on just my laptop and when I am using a docking station for multiple displays. I have tried changing the resolution, uninstalling and reinstalling, closing from the systems tray and reopening. Sadly, I cannot use Jing because it says it is already running when the sun has disappeared, and there is no other way to open the program without the sun.
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collins.julie.r

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My solution was to eliminate the need to find the disappearing Jing ball like this:
1. Reboot so you can see it again.
2. Go into Jing's settings and select the option to add an icon to your menu bar.
3. In Jing settings, I also created a keyboard shortcut, so I now hit Command/J and the clipping crosshairs instantly appear.

Hope that helps.
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Ben Stiegler

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for the last 3-4 weeks, same disappearing icon - both from screen edge AND the tray. I run a fixed desktop W7 Dell 990, with 2 monitors - and never any futzing around with resolution or adding displays - tho I do ctrl +/- in a browser occasionally. Same "jing is already running" msg. Have to kill the process and relaunch. Puzzling becuz Jing has been rock-solid reliable for years. Did a Msoft update perhaps undermine something Jing relies on?
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Jim Lighton

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I just made a JING short cut, and then pasted it to my 'START' menu. If I get 'stuck', I just CLICK the start menu icon and the 'BALL' will reappear OR the tray 'BALL' icon will appear. Back in business again!!!
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Rodney

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Did this ever get fixed? I have the same problem. When it dissapears the process shows running in the task bar. Jing program won't start unless I kill the process first then open Jing from Programs. 
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tthomps.tt

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Here is a video tutorial if this is the case and you'd like the sun back.

http://www.techsmith.com/tutorial-jin...
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George

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This reply was created from a merged topic originally titled The Jing sun no longer visible. I cannot force quit (not an option), and Mac OS ....

Using Jing (Screencap tool). My Jing "Sun" doesn't show anymore (gone).  The OS still says it's running, but I cannot access it at all (not showing up in force quit options).
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allegra

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im on a mac laptop, use multiple screens and undock frequently. the sun/Jing ball has disappeared for me too and it doesnt show as running in preferences so I cant force quit . I also cant do a reinstall because I cant unistall - error message is that is it running and needs to be closed. ive tried to "open" it but get the error message that it is already running. the sun/ball is not to be found on either monitor and it doesnt help to reboot. please, oh, please help,
(Edited)
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Stephen Wagner, Employee

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If he need to force quit Jing, you can use Activity Monitor to do so.

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allegra

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Thanks Stephen, but Jing doesn't show up as running. I'm on a Mac OS X Yosemite 10.10.3 if that matters..
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Stephen Wagner, Employee

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Jing will show up in Activity Monitor.  It does not show up in the force quit option because Jing does not have a menu bar, but it will show up in Activity Monitor.   Activity Monitor is a standard application that is on every Mac.  You will find it in the Utilities folder inside of the Applications folder.
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Melody Baker

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It worked! I keep my Activity Monitor icon on my task bar, so I was able to Force Quit in a matter of seconds!  Then all I had to do is double click on the Jing icon in my applications folder and my little sun is happily shining back at me in it's place in the corner of the screen. Thank you!
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tommsen

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thats a workaround but not a fix.
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miamigojack

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I solved this problem by downloading version 2.4. In my case the problem appeared when I changed the option of the Icon in the MenuBar instead of the Sun (with 2.7 version).
(Edited)
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ekjcpa

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I've been able to use Jing. Once. Now I can't find the sun... I've forced quit in activity monitor but I NEVER can find the sun to change settings or anything else. It just always says it is running. Help. Crazy frustrated. Mac user, two monitors.
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juliasathler

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I have the same problem frequently on a iMac running El Capitan.  Sun disappears all the time.  Right click Sun in the tray -- nothing to close it, no history.  Cannot shut down except with Activity Monitor (thanks to this entry!).  Then click on icon in tray and it works.

Obviously there is a bug going on with Jing on Mac
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Dewey Hou, Official Rep

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You could also try using the menubar instead of the Jing Sun.  Click the More button > Preferences > Check the "use menubar instead of sun" option.
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Catherine Mazak

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The problem is I can't see the More button because the sun is gone forever. Also can't reinstall because it is always running, and others have said. Just here wil no ability to use the program or uninstall it. Super frustrating!
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asolsen52

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same problem here and there is nothing on the menu bar either but when I try to open in from applications on my mac it says that Jing is running
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maria.martynova

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What helped me is going to task manager and ending the Jing task, then re-running Jing.
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technical

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Thank you.  I could see the "Sun" but could not get right click context menu to pop up.  Killed the process and restarted, solved.
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Ricardo Alday

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I had this problem on my Mac too.  To quit the program without rebooting click the Launchpad icon (the rocket icon) on your menu and launch the Activity Monitor.  In the Activity Monitor CPU tab you will see all running processes. Double click on Jing and then click "Quit".    You can then relaunch the program and change the settings to use the icon instead of the sun.
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Lisa Sartore Kolich Wolfe

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This worked!  Thank you.  I'm running on a MAC OS X Yosemite 10.10.5.
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Kinga Dow

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yes, finally a solution that does not require reboot! Thank you!
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ianad123

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This worked for me, the sun is back in the sky
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ahe

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Hi y'all!

First off al, if you have this issue, you probably think the sun on any edge off your screen must be annoying, if this aint the case, you might have forgotten how annoying it was. This means your preferences are set to hide the sun at any time when you open-up the program or if you prefenced to open it up automaticly on PC start-up.

There is no need for "the sun" to be there at any time, because almost every "hiden" program that is running on your PC will always be at this place.

When you open it by clicking ^ you will see the tiny jing ball no matter what.

My recommendation is to swipe this tiny jing ball to your taskbar, but if you want your jing ball back on edge you can right click it for "more" options.

If you did my recommendation, you wont have any issues with the jing ball on edge, and when you need to open te program, you easly know where to look, at the right bottom corner of your monitor.

Hope this helped.

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Karen Robinson

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not helpful for Mac users.  I guess all I can do is reboot

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ahe

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Click the "Finder" on your dock to open a Finder window. Click "Applications" on the sidebar of the Finder window to see your Mac applications. In this folder, double-click the "Utilities" folder. Double-click the "Activity Monitor" icon to access the application. you should be getting this window

In here select the jing application and in the left upper corner, right under the close button, there is a cross icon that will force quit the application.

From here on re-open your application and the sun will be back in place.

Hope this helped!