The idea is to develop your products with Windows 8 developer preview (As all other companies are doing, that is what Developer preview is for)

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  • Updated 7 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This thread is about the Windows 8 Developer Preview which has been superseded by the final release of Windows 8. Because we officially support Windows 8 in Snagit 11 and the Developer Preview is now relatively old, I'm archiving this thread.

Apparently I have to suggest feedback here so you will get your products that I paid for to work with the OS I am using, that being Windows 8 DP.

Techsmith, Windows 8 Developer Preview is out so companies like you, download it and develop your products to work with it (That was hard to write, only because I was surprised I actually had to come here and tell you).

Techsmith, develop your products for the next generation Windows OS and be ahead of your competitors, or I will turn to them if you do not (My money from you, will go to them).

Have I made myself clear enough?

Never thought I would have to come here and do this, but apparently you only listen if I do.

FFS, no - you know what, I may just leave Techsmith behind, just because I had to do this.

I will find some other program that works with W8DP and pay them for it, and cancel my account with you.

You dont think I am serious?
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Extreame

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  • frustrated

Posted 8 years ago

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Martin Hinshelwood

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I too have the same problem. Here are the highlights:

Jing - Crashes before it starts.
Snagit - Does not get past the overlay to highlight the section of the page, nor detect scrolling.

And that was in the first 5 minutes!
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Extreame

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Just to help along the developers, if they are watching (they really should be):

Primary Exception: 'System.ArgumentNullException':
Message: 'Value cannot be null.
Parameter name: command'

at System.Windows.Input.InputBinding..ctor(ICommand command, InputGesture gesture)
at System.Windows.Input.KeyBinding..ctor(ICommand command, KeyGesture gesture)
at TechSmith.Jing.UI.Selection.SelectionWindow..ctor(SelectionVm viewModel)
at TechSmith.Jing.UI.Program.CreateWindows()
at TechSmith.Jing.UI.App.OnStartup(Object sender, StartupEventArgs e)
at System.Windows.Application.OnStartup(StartupEventArgs e)
at System.Windows.Application.b__0(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)

I do hope that you take this error report and sort out an easy solution and take this into consideration and FIX the problem for your next update.
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Manny Carvalho, Champion

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What's the problem? Windows 8 is a beta, no vendor develops commercial products for betas. I don't expect to see anything until it's RTM.
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Martin Hinshelwood

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Skype released an update within hours of the Preview to fix issues that were there. As did many other applicaitons. In fact of the very few application that have not been updated is TechSmiths.

The hole point of releasing a tech preview is so that developers that build software for the platform can make sure that everything works in an incremental fashion rather than taking 3 months after RTM to make fixed and get propper support.

Any company who does not yet have their product working on Windows 8 is very short sighted...
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Richard Campbell, Champion

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I agree with Manny - creating software for platforms that are in beta could be a losing proposition for the developer. Skype is now owned by Microsoft - that may be a reason for the quick update.
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Martin Hinshelwood

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Like I said... narrow minded.
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Martin Hinshelwood

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I would suggest that if any thing you have is tested and adds value to the customer then why would you not release it?

Again.. just my view...
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Martin Hinshelwood

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p.s. per below..."narrow minded" was my dyslexia kicking in... sorry.
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Manny Carvalho, Champion

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No problem. The reason that you don't release software products for beta code is that it might change again. An operating system is a whole different animal. The OS code needs to be stable before a product that is based on it goes out to actual customers and cause problems. Beta testing done in private can, of course, be ongoing so that when the WIN 8 code goes RTM then the product is just about ready to be delivered to customers.

This is a pretty typical scenario for most software vendors. Beats me why Skype did what it did but you can rest assured they will need to make changes again. The actual number of people using Win8 code is really tiny by comparison to the user base. So there's really no need to mess around with them at the moment.

Anybody that wants to test beta software should join the beta testing group. Rather than being short sighted such a policy actually enhances the reputation of a company since they don't send out buggy software to their customers. In fact, if beta testing is done properly they will be ready to deliver Win8 based software that also works in older OSes just as Win 8 is released.

That's a winning strategy for all.
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Martin Hinshelwood

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Should the first response to the original questions not be:

"Why yes... Here is a [link to our beta testing group] where you can get an unstable copy of our software to work on your unstable OS."

Rather than (paraphrasing):

"You get nothing you nasty early adopter you..."
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Manny Carvalho, Champion

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If TechSmith had responded then perhaps they could have offered you such a link. I'm expressing my opinion not theirs. What you got is the benefit of my opinion. It's possible TechSmith has a link for beta testing but I have no idea where it is. But if you are interested I'm sure you can figure out how to contact them.
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Richard Campbell, Champion

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I responded with what I felt was a professional, courteous response. You may disagree with my answer, but this is no reason for an ad hominem attack.
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Martin Hinshelwood

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I actually meant to use "short sighted" as i had stated in my previous post and "narrow minded" was my dyslexia kicking in... sorry.
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Tiffany Wood

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Hello,
Today we released a Jing update that works on Windows 8 preview builds. You can check for updates within Jing if you haven't been notified that an update is available.

We are working on updating all of our products to work on Windows 8, they all have different challenges and time lines. We will provide more updates here as soon as we have any new information or releases.

Thank you for your patience. Please continue to send your feedback and questions.

Thank you,
Tiffany
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Martin Hinshelwood

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Hopefully you will have one that works with the RTM as Windows 8 is going to be released the first week of August! which I think is this week!
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Tom Reitano

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Ok RTM is one month old do we have an update to as to when a compatible version might be released for snagit 11
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Extreame

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While I appreciate Tiffany’s reply.........

Sorry, but I have changed providers, and no longer use Techsmith products.

The reason for this decision is due to the lack of understanding from many people and replies here, let’s face it, you took 7 months before you guys chose that Windows 8 was being developed.

I have chosen to use another provider that supports development when it is here, now, not in nearly a full year after development has begun.

I left Techsmith 7 months ago and I am very happy with the development of my new provider.

Techsmith, you lost me as a customer over this poor decision, how many more will you lose?
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Manny Carvalho, Champion

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Well there you go. You left 7 months ago and you are happy elsewhere. What more needs saying? Thanks for stopping by and kicking the tires around a bit.
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Extreame

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So because I left, you think it is not OK to still leave my comments here?

Isn't that why this feedback forum is here?

I thought that "kicking the tires around a bit" may be a very valid and much needed feedback so you can improve your developing/service?

Usually when I leave feedback to the people/companies who I pay money to (YES Techsmith still got a full year of payment from me), appreciate every word I have to say.

I guess I was wrong, in this case, even though I still have a valid Jing Pro licence.

What is wrong with this scenario?
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Manny Carvalho, Champion

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You're confused? I thought you were over it.

Sure it's all right to have your say. Don't mistake me for TechSmith though. It's just me and you kicking the ball up and down the road. I just thought you left the road and went to play elsewhere.

Should I welcome you back or are you fine being confused?
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Extreame

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Yes, confused in regards to your reply. That is all.

I understand that you do not work for Techsmith, hence the cockiness

You wont need to welcome me back, unless there is significant improvement with regards to development and service in regards to Techsmith products.
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Manny Carvalho, Champion

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At least you're amused. That has certainly brightened my day. I hope you had fun as well.

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