The project file cannot be opened

  • 5
  • Problem
  • Updated 4 years ago
Why do I constantly get this message 'The project file cannot be opened. Make sure the selected file is a valid .camproj file' each time I find myself starting all over again after hours of work.
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Sean Charles

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Posted 7 years ago

  • 5
Photo of Kevin Mojek

Kevin Mojek, Employee

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I apologize for the trouble. The best way for us to find out what's going on with your project(s) would be via tech support. If you submit a ticket, someone should get back to you within one business day. Here's the link to create an account and submit a ticket: http://techsmith.custhelp.com/app/uti...
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Sean Charles

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I submitted a ticket, still waiting for a response. What is the usual turn around time?
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Mike Curtis, Employee

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Our policy is to do everything we can to respond within one business day. I'll double check with support just in case.

Mike Curtis
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Mike Curtis, Employee

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Sean, what's your case number? I'm not seeing a case associated with the email you used to post to Get Satisfaction.
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Ivan Uzafatau

  • 12 Posts
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I have the same problem..
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Marvin Mapunde

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I have the same problem. Been working for hours on a project and I have been saving along the way. Just as I had finished the last edit it crashed and now won't open any of my saved projects.

Very very very frustrated and disappointed...
(Edited)
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Thomas Tibbers Fritzmann

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I have exactly the same problem. This really isn't appropriate for such an expensive software. All "solutions" I found didn't work at all. Spend the entire night working on this project and easily 40 hours of work going to waste. If the problem won't be solved within a few days I will use my money back guarantee. 
(Edited)

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