the red capture button explodes the print screen

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  • Problem
  • Updated 8 years ago
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I really liked Snagit. The earlier versions were very simple and gave me an exact copy of whatever I was seeing on my monitor. Now when I want to snag a screen, I press the red capture button and the whole screen explodes into a huge size and I lose everything. I have stopped using Snagit but would gladly go back to it if I could figure why this happens. If you folks have an answer, I would be most grateful. Thank you
Photo of Connie Walsh

Connie Walsh

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  • totally ready to dump Snagit

Posted 8 years ago

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Photo of Tiffany Wood

Tiffany Wood

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Hello Ms. Walsh,
I apologize for your frustration and for the issues you are experiencing with Snagit. Please contact our Technical Support team here:
http://techsmith.custhelp.com/app/uti...

A Specialist will work with you directly to resolve these issues.
Thank you,
Tiffany

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