There was a CRASH with Camtasia and my entire folder with all my files was deleted! It was automatically Deleted

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There was a CRASH with Camtasia and my entire folder with all my files was deleted! I didn't DELETE IT. But, it was automatically Deleted. Please Help.
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lcarey94

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Posted 4 months ago

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Paul Middlin, Employee

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Which folder? It's pretty unlikely that a crash would/could delete your files... so we should be able to find what you lost.
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lcarey94

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Hi Paul,

The folder was in my Math Folder in Icloud Drive. It was called either Algebra or ALGEBRA
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Paul Middlin, Employee

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This is your project, then, that disappeared? 

I think you might want to contact our Support staff to get their direct help on finding the folder.
But, searching your mac for ".cmproj" may turn it up. By default we save into your ~/Movies/Camtasia 2019/ folder.

(Edited)
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lcarey94

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Thanks will do.

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Akademi Albania

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The exact same thing happend to me, a folder where I kept all my Maths lessons just dissaperead. Im doing video lessons. PLEASE HELP
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dave_zacks

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Exact same issue here.  Camtasia crash earlier tonight and then POOF the ENTIRE folder with ALL of my media for a project - not just the .cmproj file, but EVERYTHING - gone just like that.  Thank goodness I had a complete backup elsewhere or I would have lost MANY DAYS of work.  I think Camtasia has a bug here that the developers should be aware of and address.  Next time I might not be so lucky.
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dave_zacks

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This is with Camtasia 2020 on the Mac, btw
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dave_zacks

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Could be an issue with external drives maybe?  I know the Camtasia exporter has an issue with saving files to external drives - maybe related?  But it should be realized that this, when it occurs, is the most catastrophic possible bug since IT DELETES ALL OF YOUR FILES.
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Paul Middlin, Employee

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I would not use an external drive with Camtasia for both performance reasons and because it could cause files to appear missing in your project when the drive comes and goes.
However, I think it is extremely unlikely that Camtasia would delete a folder full of your media. There's just... nothing in there that tries to delete folders all around your system. The only thing Camtasia may delete is a recording from your "Temporary Recordings" folder if it is not used in a project.

I'm not trying to dodge blame here- I'm telling you this because I don't want you to lose more data and the culprit is still at large ;)
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dave_zacks

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I use standalone projects in Camtasia for this very reason - so that all of the media is held within the project and I don't have to worry about having the source files available elsewhere when editing.  As to not using external drives - the drive I have in question is a Samsung NVMe external SSD with massive read/write performance, comparable to the mac's own internal SSD ... so no performance issues.  Not everyone has sufficient space on their internal drives for large projects.  This is why we have reliable, high-performance external drives and filesystems. 

As far as what happened - all I know is that Camtasia crashed (happened when copying / pasting portions of a media trackl from one project to another), and five seconds later I noticed that I no longer had the ENTIRE folder that had my large Camtasia project in it - nor was anything in the Trash.  It was just gone, poof, like it never existed.  Initially the disk showed as no more space freed up - but about 30 minutes or so later, the disk space showed as free again by the exact amount of what was lost.

Like I say, thank goodness I had a backup.

Rather than dismissing this, I do think the Camtasia developers should seriously investigate what is going on, since as per this thread you now have three problem reports with basically identical symptoms in the last four months.  I too am amazed that _any_ crash could cause files to so neatly and completely be deleted - I don't understand how that could happen, and was shocked when it did - but facts are facts.  Not everyone is going to be as lucky as I was to have a complete and recent backup.