This Forum Needs A Better Way To Handle Suggestions and Ideas

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  • Idea
  • Updated 5 years ago
  • (Edited)
Over time, this forum accumulates many
excellent posts regarding ideas or suggestions on ways to improve
Camtasia Studio.


Although a viewer of a post can “vote” for the idea or suggestion, assuming that they see the post, these threads quickly gets lost in time and space.


Searching for such ideas or suggestions using this forum's search function, does not seem to be an effective way of finding them [so that they can be viewed and voted on]; internet searches are also mostly ineffective.


This forum needs an organized, managed, data-driven collection of such ideas and suggestions, one that can be easily found, accessed by subject area and specific idea/suggestion, and, that allows qualified “voting” despite the passage of time.


An effective way of accomplishing this would be to add a persistent link to such a collection, on the right side of the main page, like where the links are for “learn to use” and “get help”.


I have created a “test bed prototype” for such a collection ...


http://cookbookplus.com/Temp/TechSmith/WishList/Ideas-ProjectManagement-QS-WithPlayer/CamtasiaStudioIdeasMenu/CamtasiaStudioIdeasMenu_player.html


Some caveats ...


I have maintained similar collections since CS 6 [for personal internal purposes].


This collection is relevant to CS 8 and is an ongoing work-in-progress.


The ideas expressed are based on my particular [high volume] work flows, and they basically key on subject matters that I have run into time and time again.  


The ideas are expressed in short screencasts; the screencasts are all quick-and-dirty “rough drafts” and so are not polished.


Each screencast idea ends with a simple, 3 question anonymous survey.


A forum managed collection would need a way to incorporate vetted ideas and suggestions from other forum viewers; putting each suggestion into the proper subject area would be key.  


Cumulative survey results would need to be disclosed, per each idea/suggestion, on an ongoing basis.

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kayakman, Champion

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Posted 5 years ago

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Joe Morgan

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I agree.

What makes me crazy is some of the best responses I've seen get deleted when Techsmith merges questions.

They take current "New Post Questions".  That contributors to this forum have invested time to post detailed responses. And those responses end up getting deleted into Oblivion.

They merge new questions with posts that were created  2 years ago sometimes. The only  responses available after merging can actually be over a year old or longer. As a result, the likelihood that the response may not work  with the current version of the program is quite high.
Considering that maintenance updates are released up to several times in just one calendar year.

Almost every question is somewhat unique to similar questions when read closely. I think that's part of the problem. Quick decisions to merge that lose information.

I'm not sure there is a great way to handle all of these questions because they are unique in small ways. 

I think separate links for Major versions may be a good way to separate some things. Click on Camtasia 7 ,  SnagIt 10,  etc.
That way when you search for an answer for Camtasia 7 you don't need to wade through Camtasia 8's similar problems needlessly.

Regards, Joe
(Edited)
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John S. Richards

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Kayakman,

Another Excellent Idea. Thanks!
 
Do you have any improvement ideas for Get Satisfaction's Advanced Search?
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Richard Campbell, Champion

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Probably the most disconcerting feature of the getsatisfaction is the way users resurrect a three-year old thread and bring up issues that have been solved in releases subsequent to the very old post.

It might be good for someone to "retire" the old threads, or at least prevent new posts to the very old threads,

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Joe Morgan

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That's why I would like to see the Major Releases of these programs all have there own Separate Section.
There are no 3 year old threads to contend with for SnagIt 12, Camtasia 8, etc. 

From my user experience, a lot the 2 plus year old threads that pop up often. Occur when a new post gets merged with a very old one.

Or newer users don't realize that they are responding to very old questions that they probably shouldn't even be reading. Maybe there Should be a time limitation placed on responses? Or a Pop Up alerting the responder that they are responding to a very old question.
Most people that post a question are looking for a quick solution. In "Most Cases" They aren't still seeking an answer  6 months or a  year after they posted it .
(Edited)
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kayakman, Champion

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John,

I've tried advanced search many times; it just does not seem to focus in on what I want to look at [maybe I don't know how to use it properly?]

for example, if I look for "ideas callouts", I'll get 10 to 17 pages of stuff, much of which is not really relevent to callouts per se

it seems as if advanced search grabs any content that contains those words [text based search and not data driven]

and the list of posts that do appear are not vetted for relevance, which I feel is required to make finding, commenting on, and voting efficient

that's why I think we need a managed data driven way of hosting idea posts

also, if there happen to be 5 posts over 4 years suggesting the same thing, I don't need to look at and vote on all 5; just need to input a single response to the central qualified idea

and it's that single idea's cumulative votes that are what I'm interested in
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John S. Richards

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Kayaman,

Have you tried the drop down box filters?
Using more than one search word & fewer check boxes may help?
Perhaps GetSatisfaction needs Beta testers to further refine search...
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kayakman, Champion

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John, thanks for the suggestions; but I've used those dropdowns and I've cleared out the check boxes; that helps with organizing the hits, but not the quality or accuracy of the resulting lists
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Jennifer Bedford, Official Rep

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Thanks everyone for all of the great feedback and suggestions.  I'll review everything and let you know what we can do.  Some things may not be technically possibly in Get Satisfaction, but others should be.  We'll discuss and get back to you.  I really appreciate how much thought you've all put into this!

Jenn Bedford

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