This was the biggest waste 0f 350 dollars. crashes every time.... absolute terrible product. You should be ashamed to charge this much.

  • 1
  • Problem
  • Updated 2 years ago
Photo of Rayan Slim

Rayan Slim

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Joe Morgan

Joe Morgan

  • 7119 Posts
  • 3866 Reply Likes
It's a stable product for most people.

 It's sounds like you have probably have some sort of a technical problem unrelated to the program itself.

You should Contact tech support

 

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Photo of Rayan Slim

Rayan Slim

  • 3 Posts
  • 0 Reply Likes
@Joe Morgan, Most Mac Camtasia users, that I've checked with,  have the same crash reports. 
(Edited)
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1838 Posts
  • 337 Reply Likes
Rayan,

We have lots of satisfied Camtasia users on Mac. Constant crashes are not a problem you (or anyone) should be experiencing. I want you to be a satisfied customer too, and the best way to get you there is to work with our Technical Support. The information Joe posted above is the correct contact info to start the process.

Sorry for the trouble,
Glenn
Photo of davemillman

davemillman

  • 599 Posts
  • 202 Reply Likes
@Rayan Slim, most Camtasia users, that I've checked with, don't have the same crash reports. We are a community here of many thousands of users, producing many millions of videos, for decades.

If you would like to participate in this community, please post a specific question.
(Edited)
Photo of Rayan Slim

Rayan Slim

  • 3 Posts
  • 0 Reply Likes
Fair point. How to avoid the constant crashes? I'm using the latest version of Camtasia with macOSSierra , version 10.12.16 . 
Photo of davemillman

davemillman

  • 599 Posts
  • 202 Reply Likes
Please see the first reply above-Joe Morgan gave the free tech support address.