thumbnail not saving

  • 1
  • Problem
  • Updated 9 months ago
Tried multiple times - saved over and over.  Thumbnail will not stick.
Photo of jcampbell


  • 9 Posts
  • 3 Reply Likes

Posted 9 months ago

  • 1
Photo of p.stanos

p.stanos, Employee

  • 94 Posts
  • 21 Reply Likes

Unfortunately I am unable to reproduce the issue that you are seeing. Have you tried clearing your browser cache? Screencast tells your browser to cache thumbnail images to reduce load on the server, so it's possible you are seeing the old thumbnail even though it has been properly changed on the server.

If you are unsure how to clear your browser cache you can try using a different browser (e.g. if you normally use Chrome you can try Edge, Firefox, etc. instead). You can also try logging in using incognito/private browsing mode, which should avoid using your locally cached files. The local cache should also expire on its own after some time, but this may take a while.

Let me know if this helps!

- Paul