Is there a way to force Snagit 2018 to refresh it's thumbnails? I had to reinstall Snagit on my loaner Macbook Pro (my piece of %$@! Macbook Pro is in for repairs again) and since I reinstalled, Snagit is erratic at best at creating thumbnails.
I should mention that I manually backed up and restored the .snagproj files from my the other laptop. Snagit created thumbnails for a random 10-20% of the images. It also is not creating thumbnails for new captures, although if I use the built in Mac screen capture and send it to Snagit, Snagit always creates a thumbnail.
I can't express how my I hate the stupidity of those .snagproj files. I looked inside - it's literally a PNG with a little bit of meta-data at the beginning. Just use frickin PNGs and build thumbnails for a folder when you browse it.
I should mention that I manually backed up and restored the .snagproj files from my the other laptop. Snagit created thumbnails for a random 10-20% of the images. It also is not creating thumbnails for new captures, although if I use the built in Mac screen capture and send it to Snagit, Snagit always creates a thumbnail.
I can't express how my I hate the stupidity of those .snagproj files. I looked inside - it's literally a PNG with a little bit of meta-data at the beginning. Just use frickin PNGs and build thumbnails for a folder when you browse it.
Posted 8 months ago
Luke Griffioen, Employee
Jack Fruh, Champion
Luke Griffioen, Employee
Hello,
I'm not sure about anyone else, but this problem has *not* been solved for me. It's very frustrating. I don't know if you can tell from the image below, but the "about" window says: Version 2018.1.2 (90438). When I capture an image, the thumbnail displays correctly. But when I make changes to an image (for example, by cropping it, which I do all the time) the image no longer displays in the thumbnail and I just get the Snagit "S" placeholder.
Sincerely,
Gregory K
I'm not sure about anyone else, but this problem has *not* been solved for me. It's very frustrating. I don't know if you can tell from the image below, but the "about" window says: Version 2018.1.2 (90438). When I capture an image, the thumbnail displays correctly. But when I make changes to an image (for example, by cropping it, which I do all the time) the image no longer displays in the thumbnail and I just get the Snagit "S" placeholder.
Sincerely,
Gregory K
I also have this issue and have the latest version installed. I have restarted laptop and Snagit but the 
same issue exists
same issue existsLuke Griffioen, Employee
Hi Matt,
If you're comfortable running Terminal commands, you can run qlmanage -r to reset macOS's QuickLook cache. If not (or if it doesn't fix it), you can open a ticket with our Tech Support team and they can help you get this working again.
If you're comfortable running Terminal commands, you can run qlmanage -r to reset macOS's QuickLook cache. If not (or if it doesn't fix it), you can open a ticket with our Tech Support team and they can help you get this working again.
alisa bittner