Timing/duration settings not saved

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  • Updated 11 months ago
When I go to preferences and set the timing for various actions it does not save close settings when I close camtasia down and open it up again. When I open it up again it goes back to the default settings of 5 seconds. When I'm in a project and I set the timing for transition for one second it'll stay one second for as long as I have camtasia open. but when I close it and reopen it it goes back to the default 5 seconds. why? i have Camtasia 2018
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Michael Behr

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Posted 11 months ago

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Photo of Joe Morgan

Joe Morgan

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That shouldn't be happening, I would attempt a repair install of Camtasia and see if that fixes it.The image shows Camtasia 2019 but the procedure is the same for 2018.

Make sure your running the latest version first. If not, and you contact support on the issue.They usually request you update to the latest version as part of any troubleshooting process.

If you're still having problems, I would contact support.

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Regards, Joe