Timing/duration settings not saved

  • 1
  • Question
  • Updated 4 weeks ago
When I go to preferences and set the timing for various actions it does not save close settings when I close camtasia down and open it up again. When I open it up again it goes back to the default settings of 5 seconds. When I'm in a project and I set the timing for transition for one second it'll stay one second for as long as I have camtasia open. but when I close it and reopen it it goes back to the default 5 seconds. why? i have Camtasia 2018
Photo of Michael Behr

Michael Behr

  • 10 Posts
  • 0 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Joe Morgan

Joe Morgan

  • 7108 Posts
  • 3864 Reply Likes
That shouldn't be happening, I would attempt a repair install of Camtasia and see if that fixes it.The image shows Camtasia 2019 but the procedure is the same for 2018.

Make sure your running the latest version first. If not, and you contact support on the issue.They usually request you update to the latest version as part of any troubleshooting process.




If you're still having problems, I would contact support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe