Transparency on png goes to black

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  • Updated 1 year ago
I just downloaded a png from the internet which has transparency. When I try to open it in Snagit, the transparent areas show up as black. I guess normally I could work around this by filling the black with Transparency, but in this png the edge of the useful image is also black, so the image gets sucked in to the transparency.

It looks like another user had the same problem here https://feedback.techsmith.com/techsmith/topics/importing-a-png-with-transparency which wasn't resolved but the thread got closed. Any suggestions?
Photo of Christopher Astles

Christopher Astles

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Posted 1 year ago

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Photo of Joe Morgan

Joe Morgan

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It sounds like you need to change the canvas Color to Transparent. 

Regards,Joe

(Edited)
Photo of Christopher Astles

Christopher Astles

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Doesn't work :(
Photo of Christopher Astles

Christopher Astles

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Update: it's only causing this problem for certain files. I found another one which worked fine with the transparency.

https://openclipart.org/image/2400px/svg_to_png/222076/Mouse-Cursor-Arow-Fixed.png - doesn't work

https://maxcdn.icons8.com/Share/icon/Very_Basic//cursor1600.png - works
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Joe Morgan

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Yeah, thanks for the images. Here's the deal.

The image opening without transparency,  is a 8 bit Grayscale png. SnagIt can't decode the transparency.

Here's that image opened in Photoshop. The Color Mode is shown in the drop down menu.



I converted it to a color mode you can use in SnagIt.

Just right click it and save it to your computer.

Regards,Joe

 
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Christopher Astles

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Hi Joe, thanks for that. Is there a way (on Snagit or otherwise) to workaround this problem in future?
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Joe Morgan

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SnagIt can't do anything with it.

Aside from opening future images that do that to you in a Photo editor, one that can tell you if it's a Grayscale 8 bit .png
I don't know of any other way to find out. If the photo editor can open it, it can convert to a standard  png and you can use it in SnagIt afterward.
There are a number of free ones available.

However,  there are also a ton of compatible png's out there. It might not be worth all that  trouble.
   
(Edited)