Using Snagit 13.1 I click Image, choose Canvas Color.. and choose transparent background. The background appropriately changes to the checkerboard. I save the image, close it and open it again. The background is no longer transparent. What do I do to make it stay transparent?
Hi I had the same problem. After much frustration I've found the solution. I figured that when you save you need to select Options in the Save As dialog and select the True color + transparency (32-bit) option from the Colors droddown list in the File Format dialog each time you save. I clicked on the Default to try and make this selection the default so that you don't need to do this every time you save. But it appears, the Default function is not working.