Trial Version Watermarks Shared Video

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Just downloaded the trial version of Camtasia 9. TechSmith assured me it gave me all the facilities of the full programme. IT DOES NOT! I just spent an hour downloading it and editing only to discover that the trial version watermarks any video you try to share. TechSmith needs to be a lot clearer about what it does and doesn't offer. I did a good deal of research into this and didn't come across this information anywhere.
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Clare

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  • rather cross

Posted 11 months ago

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Rick Stone

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I'm not understanding how having a watermark on the final video is any kind of impediment to trying it out. 

Seems those that scream loudest about this feature are those that never honestly planned on purchasing the software to begin with. Because Camtasia doesn't limit you in any way during the editing process. All that happens is that you see a watermark that ends up on that final video. Aside from the watermark, the final video functions exactly as it would if you had the licensed version.

As for the time spent on editing, once you license the software, when you next render the video the watermark is gone. So you aren't losing any editing you did.

Cheers... Rick :)
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kayakman, Champion

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from the Camtasia EULA ...

9.     "Trial Version" means a version of the Software which may have limited features and is limited in terms of the length of time the Software may be used and will cease operating after a predetermined amount of time ("the Trial Period") due to an internal mechanism within the Trial Version. The Software will notify you that the Software is in trial mode, which may include, but would not be limited to, watermarking.

see https://www.techsmith.com/camtasia-eula.html
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Clare

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Thanks for the link Kayakman.
I'd suggest it still doesn't exonerate Techsmith from poor communication. Stating it 'may have limited features' is not sufficient information.
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Joe Morgan

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They should be more clear, why they aren't is beyond me. They should have this image on their website.

I think the watermark does more harm than good myself. If someone uploaded a video and  got somewhere with it. Inspiring the person who uploaded it to make more videos. They would probably be inspired to buy Camtasia. Why would they want to learn another program?
But with a watermark, that will probably never happen. That video will never see the light of day. The way I see it, in those situations. TechSmith shoots themselves in the foot every time.That's my take on watermarks.

Corel Video Studio doesn't do that, they hold back their highest quality effects instead. It's a program with a lot of screwy, backwards thinking, why do they do things like this, flaws. Yet, strong sales.
If Corel can make it without watermarks, well. You fill in the blanks_ _ _ _ _ _ _ _ _ _ _ _ _ _

Regards,Joe 
(Edited)
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Rick Stone

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So, what I'm hearing from this is that Corel offers some things that may be neat, may not be. No way for the end user to really fully judge what the product can do because it's actually crippled until you pay up.

For my own money, I'd rather have full editing capability to totally and fully understand what I can do and know there is a watermark until I pay up.

It seems perfectly reasonable to me that TechSmith adds a watermark.

But that's just me. 

Cheers... Rick :)
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Joe Morgan

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So why aren't  they loud and proud about the fact there's a watermark?
People complain about the watermark in this forum quite often. Yet, it's not clear until you go to render your first video. That's less than up front about that watermark. Theres only one logical explanation for that.They know people are discouraged by the restriction.So they keep the fact buried. Hoping when discovered, the customer will love the program and it will no longer matter??? 

That's what upsets people and can make them Non-customers.Complainers in this forum. I think that's poor sales practices, but that's me.
Corel's Ultimate features are plugins.
They can't let you use them, because there a separate download that requires no activation.They are created by other manufactures. Once you have possession of them, you have them. You could buy the pro version of Corel and install the Ultimate features for free. They would have no way of stopping you or knowing that you did.

As far as features goes. Camtasia has very few features in the first place. They couldn't withhold much. There would be nothing to work with.
Corel is loaded with features. The pro version has more features than most people would ever use. It's the workflow that's convoluted. 
(Edited)
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Rick Stone

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We could speculate all week long about exactly why TechSmith chooses to do this or that. The thing is, at the end of the day, neither one of us truly knows why they make the decisions they do. And what you or I or anyone else says won't matter a bit. Because it's TechSmith's business decision. No?

For me, when I see folks lodging a complaint, just as we are seeing in this thread, I view it as nothing more than a sour grapes rant because the same folks complaining were never truly planning on actually purchasing the software anyway. So yeah, they are angry. TechSmith's watermarking scheme actually worked and thwarted their efforts to just use the software and create the video for free and off they go.

So I'd really love to know how anyone is hindered in the slightest by having the watermark present. Sure, it's not advertised on the Camtasia pages. But the screen capture you shared earlier clearly shows that they aren't really trying to hide it. My thoughts are that if they were, that screen wouldn't be seen. Instead, it would just happen at the very end after rendering were complete and GOTCHA! Unexpected watermark time!

I might assume that you make videos for others. Do you just make the video and hand it over and hope they pay you? Or do you collect up front? If you don't collect up front, I might imagine you have some instrument in place to prevent using what you worked hard for until you collect payment. And I see this as being no different at all. The sad fact is, we have to implement measures to keep others from cheating us. Because given the chance, a great number of folks will do exactly that. Every time.

Cheers... Rick :)
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Joe Morgan

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I do make videos for others.

More often than not I've given new customers their first video upfront. Without payment in advance.
I've haven't  been burned yet.
I believe in believing in others. My customers are business owners looking to increase sales in most cases. So we are looking to help each other. "So to speak" Our relationship is a partnership actually. This requires some trust in one another.   
I'm not a large scale software distributor. That would be a different story.
But if I were TechSmith? The notion that it would be bad thing.
If a customer used Camtasia for 30 days to make a lot of money. Or gain some benefits through the free trial is kind of ridiculous to me. Because that's exactly what I would want to happen.
If the customer makes a lot of money. I'm pretty sure that equates to a sale of Camtasia to that customer.

What exactly is someone going to do with Camtasia in 30 days that they can't do with a free video editor? There's a lot of them available.

There are a lot of ways to record your screen as well.Some of them free.  

One could create a  profitable training course complete with quiz's maybe? Because the quiz feature is about the only thing that separates Camtasia from the free editors.Some of these free editors blow away Camtasia when it comes to features.
Is some kid going to record a lot of video games and watch them with his friends?Upload them to You Tube. So what?

Once again, if there's money to be made. Why wouldn't the customer buy Camtasia?
If the customer likes Camtasia, why wouldn't they buy the product?
With all the free editors out there, and all the editors that cost less than Camtasia.

Do you really think discouraging a customer is good strong selling point?


Regards,.Joe
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Kelly Mullins, TechSmith Employee & Helper

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Official Response
Hi Clare,
Thank you for your feedback on this matter. We appreciate it. And, I'm sorry you missed our messaging about the inclusion of the watermark. Be assured we are constantly monitoring posts like to to ensure we have the messaging in the right places.  It is our intent to be as transparent as possible about the use of the software AND the inclusion of the watermark.

Overall, just for others who might come to this post and read this, the intent of the Camtasia free trial is just that, an unpaid trial version to allow you to see how the software works before you purchase it. The sole purpose of the free trial is to work with the software before you purchase to see if it meets your needs. Not to create videos you can share with others.

The download page tells you your produced videos will be watermarked until you purchase the software.


And, the videos are not meant to be shared when using the trial version.  When you install the software, you agree to the conditions of the trial version. The EULA states videos created with the trial version are not be be shared, uploaded, etc. The EULA also states that a watermark or other method to disable sharing might be in place.



When you go to use the software, each time you start it in trial mode, you are told the produced videos will be watermarked:



And, when you go to produce your video, you are told the video will be watermarked until you purchase the software.



So, as you can see, we do try to let you know all along the way that your output will be watermarked.

But again, I'm sorry if it was not clear the produced videos are not meant to be shared and the watermark inclusion was not readily seen during your workflow.

The Camtasia team reads these posts and takes all feedback concerning the watermark seriously.

KellyTechSmith
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Kirk

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There should be a 14 or 30 day trial without a watermark. Some of us are very busy and work long hours. We want to try out the software on work we're doing so we don't waste time if we don't like something about the software. I've had 4 different registered versions of camtasia, going back to around 2008 or 2009, maybe earlier.
I passed on 9 because I couldn't try it without a watermark, which I didn't see anything on until i had downloaded and installed it.
If Camtasia 2018 has the same limitation I'll skip that too.
I think you lose more sales by having the watermark than you think. We value our time and don't want to risk wasting any of it if we don't like the upgrade. If it's as good as you say you should back it up with a time limited trial and let us try it out on real projects without a watermark.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Kirk,

You said:
"We value our time and don't want to risk wasting any of it if we don't like the upgrade (1). If it's as good as you say you should back it up with a time limited trial (2) and let us try it out on real projects (3) without a watermark."

So, based on your feedback, this is exactly what we are allowing you to do.

Just to be clear about the watermark and Camtasia funtionality during the trial:

  1. You can install the new version beside the existing version you have. If you don't like it, uninstall it. Your other version will continue working as it is.

  2. The software is fully functional. No feature is limited or turned off. Therefore, you are able to completely try out the software to see if might want to upgrade to a new version. So, all the functionality of the Editor, Recorder, Library, effects, timeline, etc. all work 100% along with 30 days of free use to see if you like the software before you buy or upgrade.

  3. While the watermark is added during production to your final video, you are able to take full advantage of our production and share options to see if you get the video output you need and share to the locations you need to. Additionally, all project options like import, export, sharing to another platform, zipping, unzipping are fully available so you can test various workflows. Therefore, there is no reason why you should not be able to try the software on "real projects". And, if you end up purchasing in the future, you just need to reproduce those projects to remove the watermark.
The only limitation we impose, which is not software-use specific, and that we have ALWAYS had, is the videos you produce from the TRIAL software are not meant to be shared for others to view on YouTube, corporately, etc. The watermark helps people within the trial period comply with our Terms of Service - which have not changed over time. You are, however, able to share the trial videos to solicit feedback from others on your team on whether the video output meets your needs.

We do appreciate your feedback and the product leadership team reads all of these comments.

However, we feel at this time the software is meeting your (and others) specific needs in allowing you to completely use all the features without hindrance, within a full 30 days, before you make a purchase.


Kelly
TechSmith
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Joe Morgan

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You seem to be missing the KEY POINT.

It's one of the best arguments for not watermarking I've seen posted to date.

Camtasia projects are not backwards compatible. So, If a long time Camtasia customer like Kirk invests several hours or days on a video using new features. Determines he doesn't like the new Camtasia.Those hours and days are completely wasted.
Creating "Pretend Projects"to evaluate software is for me, difficult to do. If I'm pretending to create a story line that doesn't exist. It's much more difficult than working on an actual project.
I still fail to see the harm in rewarding a new customer with the ability to render their videos and keep them for free.Most new customers will be clueless as to how to use Camtasia.So they will probably struggle for countless hours learning the program.
So odds are they won't be producing many videos in the first place.If there user experience with Camtasia is a rewarding one.I believe their much more likely to become a customer now or down the road.
After struggling for hours and days with the program and getting a heavily watermarked  video that they cannot appreciate or enjoy is kind of ridiculous in my opinion.
What's wrong with a smaller watermark in the lower corner??????

I have no doubt this is in part of a attempt to thwart software theft. But nothing stops hackers these days. They can remove that watermark following the same procedures you do.

Regards,Joe
(Edited)
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kayakman, Champion

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Kirk

this issue has come up numerous times

as I see it the basis of the problem seems to be that the cost of the upgrade [$99] is too high to justify the video[s] you want to accomplish and share with the trial version

so I'm curious: what would you be willing to pay for a "clean" production of video projects you make with the "watermarked" trial version?

this is a rhetorical question
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Kirk

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You guys are alienating clients by assuming we're part of the people who want to try to get a freebie out of you. It's very insulting.

This has nothing to do with sharing anything. There may be people out there who use trials to make stuff and put it up online, i'm not one of them. I've paid for camtasia upgrades at least 3 times already, as well as 2 or 3 versions of snagit.

If i'm going to try an upgrade out , it will be on something I'm editing for myself which i can finish and complete whether or not I decide to upgrade.

Spending an hour or two of my time on something that ends up with a watermark, if I don't like the upgrade, then having to redo it in my current version of camtasia is not appealing at all.

I skipped version 9 because of the watermark in the trial, and i've skipped at least 2 snagit upgrades because changes were made i didn't like.

Looks like I'll be skipping a camtasia upgrade again. That's $200 in revenue you blew with just me. I wonder how many other people have passed because you want to force a watermark on everyone. Especially people who have a history of being paying clients. A timed trial, which i've used in the past before upgrading, would get you more sales but your people don't think that way.

I can just keep using my current version and Vegas, which i have too.

I've lost interest now in trying camtasia 2018.